Never paid me?

[Loontwo]

Had several wonga loans in the past. Never was any problems, paid them back on the due date or before.

 

This month I decided to take out a loan. Mostly because im off work next week and wanted to make a few plans (get paid the week after and by using a voucher the interest was only something like £10) nothing changed, same card selected, put in pin they sent via txt. Loan was approved and it said money was sent.

 

7 hours later.... nothing.

 

Phoned my bank to ask if it was pending going into my bank.... they said no.

 

Now its over 24 hours since I applied and still no money in my bank.

 

I had transactions going out today which show on my statement, but nothing showing for my wonga loan.

 

No idea what I can do, something has gone wrong on their behalf, the bank say its not their fault and nothing was sent by wonga, wonga say to phone them (but im put on waiting for too long), I have sent them an email with pdf's and screen prints of my ebanking account.

 

Feeling very sketchy because even with my statements sent to them... they could claim its not legit proof and that the money was sent.

 

They could actually end up putting me in debt if its not resolved before they are due to take the money out as I will be over £100 out of pocket and with bills to pay.

 

Any help is appreciated

Edited February 18, 2012 by Loontwo

[johnvernon74]

Do they not have online chat?

[Surfer01]

Why don't you phone them and ask?

[Loontwo]

no online chat. tried phoning but been busy working.....after calling and waiting 30 mins to talk to someone have had to hang up and carry on working.

 

email replys were pretty much it has been sent and they cany do much. bank still doesnt have money paid in

[Loontwo]

Well its now been over 2 days and still no money from wonga, they havent replied to my email with the pictures of proof that I havent been paid, in my wonga account the interest is going up and a week today they take the money back

[Loontwo]

Update:

 

The issue has been resolved..... guess who was at fault? Good old useless Santander.

 

Spoke to wonga again who explained they sent the payment as per usual and Santander bounced the transaction.

 

Having a word with santander today as there could be serious trouble for them if they bounce other transactions like my wages next week

[Surfer01]

Update:

 

The issue has been resolved..... guess who was at fault? Good old useless Santander.

 

Spoke to wonga again who explained they sent the payment as per usual and Santander bounced the transaction.

 

Having a word with santander today as there could be serious trouble for them if they bounce other transactions like my wages next week

 

One of the reasons why we dumped A & L or Santander as it is now called.

[Loontwo]

Yea im very tempted to do the same. That bank has caused me nothing but grief. Unfair bank charges (I reclaimed a while back), Unfair authorised overdraft charges (now risen to £1 a day up to 20 days), and now bouncing money going in. Currently im pending £100 going into my bank from paypal and the wages next week, if they are bounced by santander I will get charges for them to resend the money and of course exceed my overdraft (thus have more charges) which im in no doubt that santander wouldnt pay the charges for me.

 

What is also far from understandable is my overdraft is £100. I do max it nearly every month, however at current, my balance total is -£99..... what happened to the other £1?

 

They are putting me in serious trouble because im paying their overdraft charges out of money I could of used to reduce my overdraft and change bank

[edwincluck]

Well its now been over 2 days and still no money from wonga, they havent replied to my email with the pictures of proof that I havent been paid, in my wonga account the interest is going up and a week today they take the money back

 

Hardly an accolade for the Legalised Loan Shark.