faulty fridge freezer

[MegaCraggy]

my wife's grandparents who are both in their 90's purchased a fridge freezer from comet in early december which turned out to be faulty,

 

an engineer came to inspect it and condemned it,

a replacement was sent and installed ,

now this one is turning out to be a pain,

 

they are finding that it is producing ice in the fridge compartment ,

even the salad bin has ice in it, and it's meant to be frost free,

 

they are having to use gloves to put their hands in it and get stuff out, and it is on it's lowest setting.

 

they are very unhappy with it now and want to reject it and get a refund, they are sending an engineer out on tuesday to inspect it,

 

but now want to return it and ask for a full refund from comet ,

 

are they within their rights to do this under the sale of goods act.?

thanks.

[dx100uk]

yes

 

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/forcustomers

 

make sure the drain tube in the fridge area at the far lower back is clear and has been untied or unclipped around the back to allow drainage of water

 

often find that they were not unclipped upon installation so the water does not drain and screws the stat into thinking its not cold enough.

 

dx

[MegaCraggy]

tried checking the pipe as you stated but it's fully enclosed at the back, went to comet and asked them to replace for a different model, at first they said no, you have to wait for the engineer to come out, but once i stated that they are actually entitled to a full refund, they changed their mind, so hopefully the new model will be delivered soon, none in stock, so hopefully it works out to my wife's grandparents liking.

Thank you for the reply , it was much appreciated.

[dx100uk]

well done

 

dx