Prestige prt295ffss failed after 30 months

[Yellowpinkie]

Hi all

 

I'm experiencing the same problems with a prestige prt295ffss fridge freezer that lots of people here are reporting - 30 months old, worked fine until recently then temperatures went up and up and now it doesn't work at all. No extended warranty so paid the £69 engineer inspection fee to be told that the compressor's gone. He left us with a couple of options, the best of which was £105 to repair (on top of the £69 we' ve already paid).

 

I spoke to customer services and queried it but got the brush-off. Just looking for advice as to whether it's worth pursuing under SOGA or not under grounds of durability. There are lots of similar threads here but I've not seen any where comet ended up agreeing to do a f.o.c. repair.

 

Many thanks

 

Richard

[GorgieBoy]

Hi Richard ,

 

The engineer has examined your Fridge Freezer his report states the compressor has packed in .

 

He does not decide anything regarding FOC repair at this moment

 

However a compressor is classed as a MAJOR component in the Fridge/Freezer which he has confirmed as faulty and this part would be expected to last more than 30 months .

 

I would suggest emailing and also writing to the top of the tree regarding this major component failure and put it to them what are they going to do about it.

No point in going to any Retail Store or anything like that go to the top .

 

Contacts can be found in other threads.

 

COMET are well aware of this procedure and should offer you some kind of redress especially as you now have a written report by their Engineer .

 

I would suggest this is your first line of attack , see what they come back with first , before proceeding to the next step if required .

 

You may even get a COMET rep responding to your post as they do look in from time to time.

Edited January 31, 2012 by GorgieBoy

[Yellowpinkie]

Hi

 

many thanks for your reply. We've since spoken to Consumer direct who said basically the same thing as you, so will be writing to Comet today.

 

Richard

[Yellowpinkie]

Hello again

 

We wrote to comet asking them to repair the freezer and refund the inspection fee under SOGA but they've replied with what I assume is the standard letter stating that the act isn't a guarantee nor does it require a product to remain fault free until the end of its accepted working life, and as it's 33 months old they consider that it's met the act's requirements. Upshot is they still want to charge for repairs.

 

Any thoughts about what we should do now? To recap - the freezer was bought for £430 in May '09 and now, as certified by the comet engineer, the compressor's gone and they've washed their hands.

 

Thanks in advance

 

Ric

[Yellowpinkie]

As a final update to this, we received another brush off from comet so have basically given up and bought another freezer somewhere else. Obviously will never set foot in comet again...

[GorgieBoy]

Hi Richard ,

 

Thanks for the update allbeit very disappointing .

 

Yet another Thread where a Customers issue has NOT been RESOLVED by COMET and another lost Customer for them , very sad and very bad this seems to be the norm now .