What frustrates you about every day life.

[Consumer dude]

We all feel frustration, its a human thing. This is a thread to just get it off your chest. I will start off with Automated telephone systems where you phone up, press one, two, etc and at the end of it your not any the wiser.

[tonycee]

sex

[Consumer dude]

sex

 

If your a guy, finger and thumb springs to mind. lol..

[**Tilly**]

If your a guy, finger and thumb springs to mind. lol..

 

[Fred Bassett]

People who drive at 40mph whatever the speed limit.

[Consumer dude]

one rule for one and one rule for another..

[rebel11]

The Offside rule, use to be so simple,

[hilaryfrances]

NOT WINNING THE LOTTERY, i WAS ONLY 6 NUMBER OFF THE OTHER DAY, soooo close and yet sooo far away

[honeybee13]

txt spk.

[MONX]

I guess it would be really difficult to narrow it down to just one but if I had to.......

rudeness....it takes nothing to be civil.

[rebel11]

Xxxx xxx

 

i guess it would be really difficult to narrow it down to just one but if i had to.......

Rudeness....it takes nothing to be civil.

[babybear39]

We all feel frustration, its a human thing. This is a thread to just get it off your chest. I will start off with Automated telephone systems where you phone up, press one, two, etc and at the end of it your not any the wiser.

 

Here's something I wrote in 2005 on that very subject CD. So, for you, I have dug it out of one of my blogs, enjoy:

 

Call-centres...ARGH!!!

 

Outer Mongolia????

 

Not really sure if the phenomenon of call-centres has actually reached Outer Mongolia yet, but it can't be far away...lol...

 

They got them in India and Idaho (not sure about this fact either, but Idaho rhymes better than Texas;) and surely, not far from where you live, there are buildings filled with call-centre workers chained for a shift to a headset and computer terminal.

 

The most worrying part about the trend to outsource to other countries is that the people you end up speaking to are being paid a pittance, they must be, otherwise routing calls to international numbers woudn't be cost effective.

 

And before anyone asks, yes, I have been there and done that...I've actually worked for 3 large call centres. Cut my teeth at BT as an operator, and yes, thier training is still second to none...The other 2 were a bank and a mobile phone company.

 

The recent trend to outsource call-centre work from the UK to far-reaching corners of our planet is still confudling me though (ok, stop sniggering, I know I'm blonde).

 

One of the most irritating and frustrating experiences I've ever had would have to be calling a well-known ISP provider and being put through to a call centre in India!!! I'm not predjudiced or racist in any way, but why the hell connect customers already in difficulty to a call-centre which just cannot cope with the query??? Seems a pointless excercise and just wastes everyone's time and money...and leaves me sitting on the end of a phone with the alarming urge to punch someone on the nose!!!

 

Having worked in a number of these places, I'm very familiar with the way these companies operate thier excuse for customer care. The number of times I've navigated my way through an automated queuing system only to find that when I've chosen option whatever number, aftera very long and laborious series of choices, that my option isn't covered, is NOT funny!!! But what does the silly sounding cow that spouts these choices say if you don't press anything? Usually not even the choice to return to an earlier menu or group of choices is offered. What frequently happens is the voice says they haven't recognised the choice selected and would you please mind choosing again!!! No, I don't want to choose again, I want to speak to a person, not a bloody machine!

 

Another of the worst experiences has to be getting 'lost' or 'stuck' in the automated service and not having the chance to be put in the queue for a live bod to speak to...

 

Automation pergatory

 

Left to roam aimlessly through the auto service not realising until you check and find that you've been waiting 3 days!!! Most of us realise this quite quickly and unless you get a message actually telling you there's a delay, my advice is to hang up after 10 mins and try again.

 

Having had the 'luxury' of seeing it from both sides I 'spose I should be more patient. After all, it isn't the fault of the poor sod you eventually (if you get lucky) get to speak too that you've had so much trouble getting through the maize of the phone system.

 

Another major failing of call-centres is that the agents/customer service advisors don't generally have any real authority to put things right or problem solve if your query differs even slightly from the norm.

 

There is very little continiuty for any major or on-going problems and the frustration of having to go over the details time and time again is rather off-putting for most people.

 

No-one seems to want to, or be able to take 'ownership' of a customer's problem and follow it through to a satisfactory conclusion for both parties.

 

A perfect example was when I moved home and wanted a certain service switching to my new address and a new telephone number...lol...

 

I wasn't laughing by the end of the sorry 4 month battle, I know But that's for another rant...pmsl

[Consumer dude]

Here's something I wrote in 2005 on that very subject CD. So, for you, I have dug it out of one of my blogs, enjoy:

 

Call-centres...ARGH!!!

 

Outer Mongolia????

 

Not really sure if the phenomenon of call-centres has actually reached Outer Mongolia yet, but it can't be far away...lol...

 

They got them in India and Idaho (not sure about this fact either, but Idaho rhymes better than Texas;) and surely, not far from where you live, there are buildings filled with call-centre workers chained for a shift to a headset and computer terminal.

 

The most worrying part about the trend to outsource to other countries is that the people you end up speaking to are being paid a pittance, they must be, otherwise routing calls to international numbers woudn't be cost effective.

 

And before anyone asks, yes, I have been there and done that...I've actually worked for 3 large call centres. Cut my teeth at BT as an operator, and yes, thier training is still second to none...The other 2 were a bank and a mobile phone company.

 

The recent trend to outsource call-centre work from the UK to far-reaching corners of our planet is still confudling me though (ok, stop sniggering, I know I'm blonde).

 

One of the most irritating and frustrating experiences I've ever had would have to be calling a well-known ISP provider and being put through to a call centre in India!!! I'm not predjudiced or racist in any way, but why the hell connect customers already in difficulty to a call-centre which just cannot cope with the query??? Seems a pointless excercise and just wastes everyone's time and money...and leaves me sitting on the end of a phone with the alarming urge to punch someone on the nose!!!

 

Having worked in a number of these places, I'm very familiar with the way these companies operate thier excuse for customer care. The number of times I've navigated my way through an automated queuing system only to find that when I've chosen option whatever number, aftera very long and laborious series of choices, that my option isn't covered, is NOT funny!!! But what does the silly sounding cow that spouts these choices say if you don't press anything? Usually not even the choice to return to an earlier menu or group of choices is offered. What frequently happens is the voice says they haven't recognised the choice selected and would you please mind choosing again!!! No, I don't want to choose again, I want to speak to a person, not a bloody machine!

 

Another of the worst experiences has to be getting 'lost' or 'stuck' in the automated service and not having the chance to be put in the queue for a live bod to speak to...

 

Automation pergatory

 

Left to roam aimlessly through the auto service not realising until you check and find that you've been waiting 3 days!!! Most of us realise this quite quickly and unless you get a message actually telling you there's a delay, my advice is to hang up after 10 mins and try again.

 

Having had the 'luxury' of seeing it from both sides I 'spose I should be more patient. After all, it isn't the fault of the poor sod you eventually (if you get lucky) get to speak too that you've had so much trouble getting through the maize of the phone system.

 

Another major failing of call-centres is that the agents/customer service advisors don't generally have any real authority to put things right or problem solve if your query differs even slightly from the norm.

 

There is very little continiuty for any major or on-going problems and the frustration of having to go over the details time and time again is rather off-putting for most people.

 

No-one seems to want to, or be able to take 'ownership' of a customer's problem and follow it through to a satisfactory conclusion for both parties.

 

A perfect example was when I moved home and wanted a certain service switching to my new address and a new telephone number...lol...

 

I wasn't laughing by the end of the sorry 4 month battle, I know But that's for another rant...pmsl

 

Thank you for sharing that story.

[Consumer dude]

when I stutter.

[The Mould]

seing a child die because the so-called 'men' in this world hold their precious money above the child's life

 

Evil people

 

Religious people

 

useless clay

 

and men who claim that they are great and boast about their trophies on the mantle and their plaquards upon their walls!

 

So-called upstanding members of the community

 

Priests and the Pope

 

people who believe that they are above others

 

the OFT and every so-called regulator

 

the fact that injustice is still faster than justice

 

big nosed neighbours

 

men who are not domesticated

 

perverts

 

self-labelled rulers

[Consumer dude]

People who talk on mobiles when crossing the road..

[Consumer dude]

Vehicles that block pedestrian crossings..

[Fred Bassett]

People that park in disable spaces at Supermarkets. I'm not disabled but it still hacks me off.

[Nystagmite]

People who park in the most stupid places. IE, on the pavement. That means that in order for me to get past, I must walk around the car on a main road. That can be so dangerous at times.

[determindator]

Bad lenders

[havinastella]

People that park in disable spaces at Supermarkets. I'm not disabled but it still hacks me off.

 

People that graffiti supermarket car parks, with paint that has no legal clout

[LaughingGirl]

That bullying seems to be an agreeable way of getting on in the world these days.

 

Watching politicians step all over on the people who elected them (or didn't elect them, in this case).

[Consumer dude]

People that push in at bus stops..

[woody1066]

People who take bikes on trains. If your so eco friendly then cycle the whole ****ing way. The last thing I want to look at in the morning is some blokes meat & two veg compressed in lycra shorts

[babybear39]

People who take bikes on trains. If your so eco friendly then cycle the whole ****ing way. The last thing I want to look at in the morning is some blokes meat & two veg compressed in lycra shorts

 

lol...