Comets poor after sales result

[jiggyonthebus]

I bought a washer machine from comet but after only 5 weeks it broke (around xmas time of all times). After nearly an hour on the phone i eventually got an engineer booked (at a cost of 29.75p/m).

I told them the error code i had received and if i was the engineer even i would have known which spare parts/replacements to bring with me as i had looked on the internet for possible faults. Low and behold, he didn't have the part he needed despite me having a recorded call advising it would be fixed on the day.

 

Anyway, i emailed the MD and just received a call from a representative.

 

She advised the person who advised it would be fixed on the day - shouldn't have. No help to me though is it!

Bottom line is...nothing would be done differently or faster. There was no point in actually making the call other than to acknowledge the complaint.

When i advised i would continue to write on every review site i can find that still did not prompt her to offer anything by way of satisfaction.

I will never purchase anything from them again. I'd rather pay more money for an item somewhere else and receive a better customer service.

 

I will post the any further developments

[dx100uk]

i'd post in the comet forum

 

main forum tab top left

 

scroll down.

 

dx

[silverfox1961]

Thread moved to Comet forum