M&S chargecard

[Sim79]

Sorry for the cross post but some people might not have seen this and I'd like to know of any other experiences/advice if at all possible.

 

Help needed!

 

My mother sent a SAR to M&S last week for her chargecard (since closed). We amended the letter slightly and included a list of her previous addresses for the last 20 years (there's only been 3 of them) in order to expedite the process. M&S have today contacted my mother to say:

 

"Unfortunately I am unable to comply with your request at this time as the address details that were provided differ from the details we hold on our systems".

 

Given that the letter acknowledges a) that my mother had an account with them and b) includes the chargecard account number at the top of the letter, what should she do?

 

My mother called M&S to enquire about this letter and the requirements. She received a call back from M&S saying that under Data Protection they only required 2 addresses and that including the 3rd address had confused them. All they wanted was the address where the account was opened and her current address. She now has to return the letter to M&S with her CURRENT address on and the 40 days will start from then. FYI - the current address they have asked for is the address to which the sent the letter asking for the current address... Go figure!

 

Is this a case of M&S dragging their heels?

Edited December 8, 2011 by Sim79
Remove unnecessary info

[ims21]

Hi

 

Please do not cross post as it makes it confusing. Please stick to one thread per issue.

 

Please continue to post in your original thread.

 

Thanks

 

ims

 

 

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