brighthouse help needed

[VivaLaLamb]

hello everyone im hoping someone can help me with this, im new here so please bear with me.

 

back in october last year my friend got a laptop from brighthouse for her boyfriend

just days later he left her and went off to spain with his parents and the laptop

 

my friend continued to pay for the laptop til around february,

my friend started to have a mental breakdown and was diagnosed with bipolar but that didnt stop her trying to overdose too,

 

me and her family found out it was all down to brighthouse because she didnt have the laptop to give back or the money to pay them,

this has really taken a toll on her and she cant cope and is very unwell,

she doesnt want to avoid the debt she just cant afford the £50 per month

 

is there anything i can do to make brighthouse accept a reasonable amount every month

this problem has caused my friend to have a breakdown and im actually really scared for her.

Edited October 12, 2011 by silverfox1961
removed slightly offensive word

[silverfox1961]

Hi and welcome to CAG

 

There are many here who will see your post and offer help.

 

My immediate thoughts are to stay off the phone to them and deal with this in writing and to their head office, not the shop.

[silverfox1961]

This is their head ofice address

 

5 HERCULES WAY

LEAVESDEN

WATFORD

UNITED KINGDOM

WD25 7GS

[VivaLaLamb]

i was hoping to get more response but i could try that but from what ive heard they dont listen to reason she's in a right mess over this and doesnt know which way to turn she's even staying with me so they dont find her as anymore stress would almost certainly tip her over the edge

[MamaMoo]

What she should have done was reported him for theft at the time.

She could try contacting him asking for the laptop back?

[Eagle Eyed]

Hi Vivalamb,

 

It sounds like an awful situation and your friend has every sympathy.

 

Can I just ask - when your friend took out the agreement for the laptop, did she sign up for the Optional Service Cover (OSC) as part of the agreement?

 

It may not be what your friend wants to hear but she has, in fact, signed a legal contract for this laptop and avoiding it is simply not the answer. If she did take out the OSC then she can return the laptop and not have the worry of the financial side of things. It's not perfect, but instead of dealing with the worry it is an option.

 

I hope she manages to sort something out.

 

Kind Regards,

 

Eagle Eyed

[spindoctaa]

she shoudl get a letter from the doctor explaining what she has and how it came about, then write a letter to head office including a copy of the letter, explainign the situation and you would like to set up a new agreement for less money each month