Comet & returning faulty goods

[Simon182]

Hi

We bought a Iron which was marked up at £55.00, but was in a sale and was selling for £19.00 so we bought it.

After 2 months the iron just stopped working so we returned it and got a replacement, exactly the same iron, no problem.

I asked the assisstant if you did not have any of the same brand (Russel Hob) could I have a different brand ? to which he replied yes to the value of £19.00,

But I said I bought the iron based on it's original value of £55.00 which in my opinion would be far better quality than a Iron priced at £19.00.

Do I have the right to a iron valued at £55.00 or not ?

 

Thank you

Simon

[silverfox1961]

Hi and welcome to CAG

 

I don't think that would work in any sense. How could you expect to pay £19 and get something worth nearly 3 times that amount. It isn't going to happen

[dx100uk]

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/