Lg monitor return problem

[voodoo100]

Hi, I have returned a monitor to the Lg repair centre after being advised by my on-line retailer that the 3 year warranty is manufacturer responsibility.

This was 2 months ago, I have so far been offered £150 refund, 30 less than my cost, by Lg, however, they have sent the item to my retailer, Micro-direct, Manchester, who are refusing to do anything about it.

Can anyone supply me with the contact email for a senior Lg employee in order to get this sorted out, cheers

[dx100uk]

i'd say £130 is a good deal.

SOGA is your friend.

 

dx

[silverfox1961]

What is it that you want to sort out? You have been offered £150 refund. Have you not received it and it is that you want to sort out

[voodoo100]

Yes, I have accepted the £150, but getting someone to actually pay it is driving me mad. Lg, of there own accord sent the monitor to Micro Direct, so I now have no goods, no money to replace and no hope of talking to someone other than a script reader at a call centre. They deny that they have any management or contact info for any line or dept managers

[silverfox1961]

Ah gotcha

The only contact I have is this

 

brian.na@lge.com

 

 

 

(Only the president of LG no less)

 

I don't know how current that address is but you can but try

[voodoo100]

Thank you, I will let you know the results

[binks123]

It's off topic but i also encounter problems with LG customer service/ repair centre. Details arehere. Based on my experience and some others i've heard, i'll never buy electronics made by lg ever again. I also want to email complain just to have some written proof that i did. If it's any help to the author of the post, lg centre gave me email to complain -> cic.uk@lge.com

Will write them 2morow and let u know what's happened.

[voodoo100]

Don't know if that email worked but had one from them this morning saying I will recieve some new paperwork in the next couple of days and if I need help I can ring the usual no and they will be more than happy to prolong my already miserable experience.

A forum member contacted me and seems to be going through the same hassle.

Thanks again for the help, will keep up the reports as soon as nothing happens..............again

[voodoo100]

Thanks binks123, mine went back for the pixel prob too, but they didn't deny it, just haven't done anything as yet, other than send mine on a tour of the uk and waste my time.

Good luck with yours

[binks123]

Thx mate:) I just don't get it how is it possible, that trained engineer, as i've been toled by repair centre, that deals with monitors for 30 years, couldnt find a fault if i was able to see it with freeware from internet. I just can't get it. Anyway, i just send complain to the mail i copied upstairs, with the read confirmation, and i just a moment ago received conformation that mail has been read. Will see what will happen next.

Good luck with ur case voodoo.

[voodoo100]

Well, it's now 22nd june, still no monitor, still no refund, any Ideas?

[binks123]

Maybe get mailing address for ur retailer and send him letter similar to the one i've wrote. Send it via the post stating the date to which u expecting reply. Maybe that will work.