Jump to content
Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


  • Tweets

  • Posts

  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.

      BankFodder posted a topic in Vehicle retailers and manufacturers,

      If you are buying a used car – you need to read this survival guide.
      • 1 reply
      BankFodder

      Picked By

      BankFodder,

    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
      BankFodder

      Picked By

      BankFodder,

    • A2Dominion - Housing Association property flooding - damning ombudsman report

      WanTToMoveOn posted a topic in Residential and Commercial lettings/Freehold issues,

      Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
      WanTToMoveOn

      Picked By

      WanTToMoveOn,

    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
      BankFodder

      Picked By

      BankFodder,
    View All

  • Recommended Topics

Twitter X - Include the @company's twitter name in your post title – here's why…
The UK Stands With Ukraine - 'Slava Ukraini'
Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

NHS and Dementure care and treatment in Wales

Mr lex

By Mr lex
in NHS

 Share
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4251 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Night Owl

Night Owl

Posted
Posted

Lex so sorry to hear of the update.Echo Tillys great words.Your mum has had to get used to being looked after by lots of people and they have had to get to know her.She needs some consistency so that she can settle down, it may ease the frustration she may be feeling but may find difficult to verbalise.Good luck, and stay strong, you're doing a great job getting your mum the best care, and supporting your dad. Not easy, as you say, you live so far away from them.Who supports you in all of this? we will :D

Keep up the fight against Bank Charges.

 

 

Got Debt problems?

Don't panic, put the kettle on and read this

 

:-) Everything I write comes from my heart and head! The large filling cabinet that is my knowledge of life, however warped that may be!! :-)

 

<<< Please tickle my star!! if I have managed to help you or just made you chuckle!

Link to post
Share on other sites
  • Replies 66
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Mr lex

Mr lex

Posted
  • Author
Posted

Bless you all :-)

 

I'll update you all as soon as I have spoken to mums case officer xx

 

Lex

Please help us to help you. Download the CAG tool bar for free

HERE and use the search option for all your searches. CAG earns a few pennies every time !!!

 

Please don't rush, take time to read these:-

 

 

&

 

 

This is always worth referring to

 

 

 

 

 

Advice & opinions given by me are personal, are not endorsed by the Consumer Action Group or the Bank Action Group. Should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites
duckwaddler

duckwaddler

Posted
Posted

Lex, I'm so very sorry to hear of this :-( But please try to remember one thing, this is not your mum as you all know, just as Tills says most of the aggression is usually frustration, and is a huge part of the illness, although that is of no comfort I know when you're all going through this very upsetting and distressing time. I agree with both Tills and Owly, you mum is at least getting the very best care possible now. You know everyone here is behind you, and I think I speak for us all when I say we are here for you to talk to anytime. :grouphug:

Life is like an echo, it all returns......The good, the bad, the false, the true......So if you give life the best you have, the best will come back to you.

Link to post
Share on other sites
Mr lex

Mr lex

Posted
  • Author
Posted

Thanks you guys,

 

I'm too far away from it to see all this, it's my Dad I worry about...........

He has it every day.

 

(note to self, remind papa to post on here!!)

Please help us to help you. Download the CAG tool bar for free

HERE and use the search option for all your searches. CAG earns a few pennies every time !!!

 

Please don't rush, take time to read these:-

 

 

&

 

 

This is always worth referring to

 

 

 

 

 

Advice & opinions given by me are personal, are not endorsed by the Consumer Action Group or the Bank Action Group. Should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites
duckwaddler

duckwaddler

Posted
Posted

Yes! Come on Mr Lex Snr! Then you can also see that you and your Wife have raised an incredible Son :-) Thinking of you all.

Life is like an echo, it all returns......The good, the bad, the false, the true......So if you give life the best you have, the best will come back to you.

Link to post
Share on other sites
honeybee13

honeybee13

Posted
Posted
Yes! Come on Mr Lex Snr! Then you can also see that you and your Wife have raised an incredible Son :-) Thinking of you all.

 

Me too, thinking of you all. This could happen to any of us and I would have the same problems as you. Stay strong.

 

HB x

Illegitimi non carborundum

 

 

 

Link to post
Share on other sites
chilove

chilove

Posted
Posted

Hi Lex

my partner's father lives with us - he is 91 and has vascular dementia and finds life very confusing. We've found ways to reduce his worries and generally he's happy and doesn't get anxious very often. He has become changeable when he's gone into respite care because all of a sudden the world has become even less familiar to him and it's frightening. Hopefully your mum will settle in and you and your dad will relax once she seems happy and well looked after. There's a great book I read that really helped me understand the illness. It's written from a carers perspective and I've found it invaluable. It's called Contented Dementia by Oliver James and is available quite cheaply on Amazon. It would also be worth looking at the CQC's website and making sure you are happy that your mum is in the best and most suitable nursing home to meet her needs and maintain her personhood. I do hope everything works out for you all.

Link to post
Share on other sites
Muffintop

Muffintop

Posted
Posted

Im a bit confused here as to who the ward sister reported this to? I work in this area with vulnerable people who are all safeguarded by the Safe Guarding Adults Policy which is a joint policy between ACS and Police.. I cannot understand why a reg37 was not completed by the ward sister and sent to ACS and why they didnt call an official strategy with Police attendance and a allegation of possible neglect. The injuries your mum incurred would have to be body mapped by hospital and questions asked how she came to be in this state. As your mum has dementia she I am presuming does not have capacity? this is a element in neglect cases, even if it doesnt reach threshold for neglect there will be internal disciplinaries... CQC are the governing body who oversea all home care they should have been copied into complaint proceedure. It cant just disappear there WILL be a paper trail.

  • Haha 1

muffintop

Won Nationwide £900 and £1908 Bank Charges

Lloyds personal account 1,861

Lloyds Bus Account 2k

Abbey bank acc. Stayed 2008

 

CCA requested Barclaycard Nov 08 - n1 issued - GAVE UP

CCA Mbna Nov 08- n1 issued - GAVE UP

Marks and Spencer Money Nov 08 -lost found 2b enforceable.

Tomson Holiday - WON

 

if I help you tip my little scales it gives me a thrill. MT

Link to post
Share on other sites
Mr lex

Mr lex

Posted
  • Author
Posted

Hi folks,

 

I haven't posted for a couple of days as I have been waiting to hear how Mum has settled into her new home. This is a long stay for her in the local hospital with a Dementia ward at last and only 5 mins from her home and my Dad, this has to be better than being moved from pillar to post.

 

Chilove, Thanks for that :-) I've ordered a copy of 'Contented Dementia by Oliver James' and look forward to reading it, I'm pleased you Dad has some degree of consistency in his life now. I'm sure half of my Mums problems are as much to do with being moved to where ever there was a spare bed as to her condition, it would confuse the hell out of me waking up in a strange bed every other day.

 

Hi Muffintop,

 

The ward sister reported the events to the NHS head of Mental care at the hospital. I now have this person's phone number but I'm having trouble getting past her PA !! I understand that an investigation is being held at the moment. She had five falls in this home, one was a collision of zimmer frames which resulted in the other person being admitted to hospital that day !! As I'm not next of kin, I expect they will inform my Dad as to the outcome. I'll have to read up reg37 as I am not sure what form this complaint took. Thank you for your input.

 

Many thanks for your kind words TAG, I am so angry the way she has been treated.

 

On a brighter point, my Dad is happier now he does not have to drive 40 miles each time he goes to see her and is content that the treatment she is now getting is right for her. The settled environment and new drugs do seem to be helping get some peace at last.

 

Thank you everyone for your support and input.

 

Lex

Please help us to help you. Download the CAG tool bar for free

HERE and use the search option for all your searches. CAG earns a few pennies every time !!!

 

Please don't rush, take time to read these:-

 

 

&

 

 

This is always worth referring to

 

 

 

 

 

Advice & opinions given by me are personal, are not endorsed by the Consumer Action Group or the Bank Action Group. Should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites
Night Owl

Night Owl

Posted
Posted

Hi Lex.

Great news that your mum has had a chance to settle down in her new home, and only a short distance for your dad too.

Your mum needs some consitency, and good tailored help, to help her settle.

But more importantly you and your dad need to be happy too.

 

Good luck Lex, and your mum and dad x

Keep up the fight against Bank Charges.

 

 

Got Debt problems?

Don't panic, put the kettle on and read this

 

:-) Everything I write comes from my heart and head! The large filling cabinet that is my knowledge of life, however warped that may be!! :-)

 

<<< Please tickle my star!! if I have managed to help you or just made you chuckle!

Link to post
Share on other sites
  • 2 weeks later...
Mr lex

Mr lex

Posted
  • Author
Posted

Thanks as always for your support folks !! :-)

 

Not much more to say other than Mum has settled into her new home well as seems to be making some progress.

 

The new drugs seem to be working well, my Dad has a staff meeting with all departments on the 15th, so we wait to see the outcome.

 

If anyone knows their 'drugs' Dad says she is now on 'Amisultide' at a rate of 50mg at 1pm and again at 9pm, any clues here ??

 

I''m still trying to get Dad to post..........

 

Thanks again,

 

Lex

Please help us to help you. Download the CAG tool bar for free

HERE and use the search option for all your searches. CAG earns a few pennies every time !!!

 

Please don't rush, take time to read these:-

 

 

&

 

 

This is always worth referring to

 

 

 

 

 

Advice & opinions given by me are personal, are not endorsed by the Consumer Action Group or the Bank Action Group. Should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites
Night Owl

Night Owl

Posted
Posted

Hi Lex.Does your Dad have anyone going to the meeting with him? It may be worth him taking someone just so that he does not miss anything he is being told and so that he can have time to ask questions rather than being 'told' what is happening.Not sure of the medication, Amisulpride, (not used in my area) but found this, http://alzheimers.org.uk/site/scripts/documents_info.php?documentID=110Come on Mr Lex Senior....... don't be shy......... we don't bite!!! muchGood luck x

Keep up the fight against Bank Charges.

 

 

Got Debt problems?

Don't panic, put the kettle on and read this

 

:-) Everything I write comes from my heart and head! The large filling cabinet that is my knowledge of life, however warped that may be!! :-)

 

<<< Please tickle my star!! if I have managed to help you or just made you chuckle!

Link to post
Share on other sites
Mr lex

Mr lex

Posted
  • Author
Posted

Haha NightOwl !!

 

Good idea, I'll ask my brother to go with him, at least he can take notes if needed. Sometimes it's a lot to take in at these 'meetings'

 

Lex

Please help us to help you. Download the CAG tool bar for free

HERE and use the search option for all your searches. CAG earns a few pennies every time !!!

 

Please don't rush, take time to read these:-

 

 

&

 

 

This is always worth referring to

 

 

 

 

 

Advice & opinions given by me are personal, are not endorsed by the Consumer Action Group or the Bank Action Group. Should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites
Night Owl

Night Owl

Posted
Posted

Sounds like a good plan.

Keep up the fight against Bank Charges.

 

 

Got Debt problems?

Don't panic, put the kettle on and read this

 

:-) Everything I write comes from my heart and head! The large filling cabinet that is my knowledge of life, however warped that may be!! :-)

 

<<< Please tickle my star!! if I have managed to help you or just made you chuckle!

Link to post
Share on other sites
Mr lex

Mr lex

Posted
  • Author
Posted

Hi every one,

 

I have some good news, I'm hoping my Dad will tell you himself !!

 

Lex

Please help us to help you. Download the CAG tool bar for free

HERE and use the search option for all your searches. CAG earns a few pennies every time !!!

 

Please don't rush, take time to read these:-

 

 

&

 

 

This is always worth referring to

 

 

 

 

 

Advice & opinions given by me are personal, are not endorsed by the Consumer Action Group or the Bank Action Group. Should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites
Night Owl

Night Owl

Posted
Posted

Awaiting in anticipation Lex.

 

:yo::clap2::wave: Hello Mr Lex Senior.

Keep up the fight against Bank Charges.

 

 

Got Debt problems?

Don't panic, put the kettle on and read this

 

:-) Everything I write comes from my heart and head! The large filling cabinet that is my knowledge of life, however warped that may be!! :-)

 

<<< Please tickle my star!! if I have managed to help you or just made you chuckle!

Link to post
Share on other sites
Mr lex

Mr lex

Posted
  • Author
Posted

He will be PapaLex, if he finds he's way here Nighty LoL.

 

But it was good news today:-D, I'll update tomorrow if my Dad hasn't done so.......

 

Lex

Please help us to help you. Download the CAG tool bar for free

HERE and use the search option for all your searches. CAG earns a few pennies every time !!!

 

Please don't rush, take time to read these:-

 

 

&

 

 

This is always worth referring to

 

 

 

 

 

Advice & opinions given by me are personal, are not endorsed by the Consumer Action Group or the Bank Action Group. Should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites
Night Owl

Night Owl

Posted
Posted

I can't wait to hear the good news.

 

Sleep tight and mind the bed bugs don't bite x

Keep up the fight against Bank Charges.

 

 

Got Debt problems?

Don't panic, put the kettle on and read this

 

:-) Everything I write comes from my heart and head! The large filling cabinet that is my knowledge of life, however warped that may be!! :-)

 

<<< Please tickle my star!! if I have managed to help you or just made you chuckle!

Link to post
Share on other sites
Mr lex

Mr lex

Posted
  • Author
Posted

I will sleep well tonight, and thank you for your support Nightie :-D

 

Lex

Please help us to help you. Download the CAG tool bar for free

HERE and use the search option for all your searches. CAG earns a few pennies every time !!!

 

Please don't rush, take time to read these:-

 

 

&

 

 

This is always worth referring to

 

 

 

 

 

Advice & opinions given by me are personal, are not endorsed by the Consumer Action Group or the Bank Action Group. Should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites
  • 1 year later...
Mr lex

Mr lex

Posted
  • Author
Posted

A sad and final update for my friends and supporters here,

 

My dear old Mum passed away in the early hours of this morning. She was in Hospital and had complcations with her Kidneys and Lungs. Just old age catching up.

 

I'll just have to keep my eye's on my Dad now, 60+ years is a long time to spend with the one person.

 

Many, many thanks for your help and support over the past couple of years.

 

Lex

Please help us to help you. Download the CAG tool bar for free

HERE and use the search option for all your searches. CAG earns a few pennies every time !!!

 

Please don't rush, take time to read these:-

 

 

&

 

 

This is always worth referring to

 

 

 

 

 

Advice & opinions given by me are personal, are not endorsed by the Consumer Action Group or the Bank Action Group. Should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites
MARTIN3030

MARTIN3030

Posted
Posted

Sad to hear this Alex I am sure you are in many peoples thoughts right now.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites
 Share
Go to topic listing

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


Follow: @real_CAG

Navigation Links

Welcome
CAG Community Centre
CAG Library
Banks & Credit
Other financial Institutions
Retail
Non-Retail
Work & Social
PayDay and Short term Loans
Debt
Motoring
Legal

Latest

Our Picks


Help and Support

CAG Library
Questions about This Site
Change your notification sound
Change your profile picture - FREE!


Useful LInks

County Court Forms
MoneyClaim Online
CPR - Pre-Action Protocols
Civil Procedure Rules
UK Legislation
Youth Consumer Service

Reclaim the right Ltd

registered in the UK
reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
England
HA5 4HS

The Consumer Action Group

The National Consumer Service
×
×
  • Create New...