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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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payday express help please **


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Hi,

I am writing to let you know that I cannot pay the full balance of my payday loan as my circumstances have changed and will like to set up a pay plan before this gets out of hand..

My offer is £xx month as the balance is £xxso I should be able to clear this up within six months…

I hope you find this an acceptable offer…

Thanks

Is this ok to send to all payday companies that I have loans with…

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so Nottingham were quite reasonable then?

 

They were brill - like speaking with a different company altogether - the woman on the phone dedicated herself as my own account manager and called me back when she said she was going to - didn't even kick off when I refused to give my card details and gave me their bank details to pay money in every month.

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They were brill - like speaking with a different company altogether - the woman on the phone dedicated herself as my own account manager and called me back when she said she was going to - didn't even kick off when I refused to give my card details and gave me their bank details to pay money in every month.

 

Brill I'll contact them then. Thx v much xx

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  • 2 months later...

Don't hold your breath...

 

Paid 3 months at £40 per month and started getting calls from Castlebridge this week. Turns out they're the DCA for Payday Express.

 

The advisor who said if I paid £40 they'd waive the charges on my account - failed to tell me they'd only keep my account for 3 months.

 

Luckily I've improved my cash flow recently and was planning to clear the remaining £380 on 24th June, only to be told they'd accept a minimum settlement of £490!!!

 

I'm livid... argued with some numpty at Castlebridge for a bit and they called PDE. They said they couldn't take the account back and then miraculously offered to accept £470...!

 

I refused, and told them to listen to the call where the initial payment arrangement was made. Agreed I'd pay £380 at the end of the month and they could pretty much chase me for the rest of my life for the rest... especially since they'd already agreed I didn't have to pay it.

 

I've sent a dispute letter to Castlebridge, told the advisor at PDE to listen to the call and see if they want to pursue legal for the remaining money...!

 

I'm furious as was tough to meet the £40 a couple of times and should've just paid them £1 a month for the rest of my life!

 

****... hate them!

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they are ****.... they wouldnt accept a plan off me, i paid them in full 2 mths later, they wanted more for charges, i advised i wouldnt be paying the extra, eventually spoke to a customer manager, and i told her they can if they want take me to court, but that i would win.....

 

be firm tell them how it is now them telling us how it is...

 

worked for me, 1 less parasite to worry about.

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nope...well.....

Cpl days after they took £40 from my account.

I called and the agents werent helpful at all, i caalled them all the thieving ***** of the day, they hung up and i called back, and was put through to a sally smith, who to her credit, apoligised, and had the £40 back in my account within an hour, and also an email stating the account was clear, and closed.

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  • 1 month later...

Good news guys pde has been paid, down side is they tried so many times to take it out of my account and they got there money, I didn't even have an overdraft setup or anything now am due rbs 1000 lol happy days dint let it get to you life goes on

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