DPA sent 21/03/06-Question ?

[snoopy71]

Just wondering does the date on the letter count as the start of the 40 days or do i have to wait for "Royal snail mail" to do its thing and deliver it?

 

The letter was sent with a cheque incidentally.

[rivendale0506]

The 40 days start when they receive the payment..

[snoopy71]

have received no response from either Natwest or Halifax am sending recorded deliveries of reminder letters to both of them that they have till 1st May.

 

Reading another post (cheddars) on here I think I will also send a cheque (again) but this time for £15 to ensure I do not get messed around by Natwest. That way I get full DPA and statements.

 

I have also asked them to ensure that any envelopes used are "fit for purpose" to ensure my statements survive the postal journey

[cheddar]

Don't send £15 as the DPA should include either a list of transcations and charges or bank statements as well as the manual intervention.

[snoopy71]

have sent a reminder letter today by registered post saying

 

John Cunnane

Manager

Customer Relations Unit - Depot Code 040

225 Shenley Road,

Borehamwood,

WD6 1TE

 

06/04/06

 

Data Protection Act disclosure request

 

 

Dear Sir/Madam

 

 

ACCOUNT NUMBER: xxxxxxxxxx

 

Despite my letter dated 21/03/04 (enclosed) I have received no response or contact from Nat. West regarding this matter.

 

Also as there has been no debit from my account with the cheque I enclosed as per my instruction that was clearly stated in my previous letter I can only assume Nat. West have not acted upon my request at all.

 

If you cannot or will not provide me with my personal information requested or information about manual intervention etc I require written notification of this.

 

To expedite this situation I enclose a cheque for £15 to ensure cover of the cost of my original DPA request (which I initially sent a cheque for £10) and for statements as well as I am aware that you consider these two things to be different.

 

If you have any queries regarding this request please in the first instance call me on xxxxxxxxxxx as I wouldn’t wish a further delay by further correspondence.

 

I wish to remind Nat. West by way of this letter that irrespective of Bank Holidays should I not have my reasonable request fulfilled by the 1st May, I will on the 2nd May be complaining to the Information Commissioner of Nat.West’s failure to respond within 40 days from my original request.

 

yours faithfully,

 

Mr xxxxxxxxxxxx

 

I was trying to leave them no alternative but to give me what i need so am hoping they will just deliver info??

 

As I am no longer a customer of theirs I guess I am zero on their list of priorities.

 

It will be interesting to see what they have charged me as I didn't have a high O/D limit with Natwest they were always too tight. Unlike Halifax they only owe me approx £400.

 

Will keep you updated as I am sticking to my timeline of 2nd May

[snoopy71]

parachute account sorted helps reduce any worry

[snoopy71]

have just received a reply to my reminder of my original dpa letter sent 20th march from Stuart Higley it reads

 

Thank you for letter dated etc

 

Regretably there is no trace of this letter (I didnt send 1st letter recorded doh!) but I have initiated the neccesary action for you to be supplied with copy statements of your account for past six years and aubject access information under the DPA

 

The former will be sent asap and the latter within 40 days. i also acknowledge receipt of your £15 payment.

 

In so far as charges are concerned we believe that they are fair, reasonable and transaprent. We consider the amounts debited to your account have been applied strictly in accordance with your agrrement with us and our published tariff which we are satisfied complies with all applicable laws and regs. We are also commited to ensuring the transparency of the information that we give to our customers about the operation of our products.

 

Quite interesting that he said the last six years as I quite clearly stated the dates from and to in my original letter they obviously now have a template letter/reply.

 

 

 

Once again thak you for writing.

 

Stuart Higley

 

defender of all things crooked

 

(sorry I mean Customer realtions)

[snoopy71]

obviously as soon as possible is a completely different timefram with Natwest as I am still waiting for my statements.

[snoopy71]

with one day to go they delivered the statements bugger.

 

I was looking forward to putting in a complaint.

 

Again broken envelope and red number on the back mine was 466 though?

[snoopy71]

Do I have to file my claim against the registered address as the letter I have just recieved suggests or can i serve it on a local bank??

[alanfromderby]

Either will do.

[snoopy71]

thank you will keep you posted

[snoopy71]

I have after sending the LBA recieved another reply letter from crapwest similar to the last letter I wrote about.

 

To me it reads as a final response (i am no longer a Natwest customer so didn't expect even an offer) so do I have to wait till the 14 days are up??

 

Letter goes along the lines of "Sorry that you feel this way.... understand what your course of action.... is please make sure you send it to our registered office..."

 

Other than my question above will I harm my case if I put the address down of my local bank despite the letters insistence??

[snoopy71]

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