This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

Well it certainly has protected me from GETTING a repair and rather than extending the company has now curtailed the warranty...... I apologise in adavance for maybe placing this in the wrong area and lengthy post but do not wish to omit anything as need another opinion to see where I went wrong please. I have, or my partner and I have, a Hotpoint Washer Dryer that is covered by an extended warranty and has been for the last three years, the machine is now about 5 years old. Sept 08 a spring which holds the washing drum in place needs fixing, engineer comes round (15/09/08) doesn't have the right spring so "doctors" one for another machine to fit ours. This proves to be useless as it allows the drum to rock and roll (like I imagine Bill Haley used to do) I only noticed this when returning home early Dec 23rd (as we normally set machine on for when we are out) I catch the machine in full dance right before the drum inside frazzles the circuit board. I call up Hotpoint as directed by Domestic&General (underwriters) paperwork told by Hotpoint that they will come out 2nd Jan (hey ho holidays and all that) 2nd Jan engineer comes round and after tinkering around for a good 45 mins and some searching on his laptop and a couple of phonecalls he tells me that the despite his efforts machine is to be replaced as out of three parts ordered one required machine part is now obsolete I'm instructed by Engineer to "wait for D&G to call me in 48hrs as a new machine has been authorised as part of my plan/warranty". (please note: I just wanted a working machine wasn't interested in new one). Engineer leaves a piece of printout paper stating "exchange action team contacted D&G and D&G will contact customer" (this apparently shows action has been logged and emailed to D&G) 5th Jan I call Hotpoint to advise them I think there might be a delay (taking into account the weekend) in their handling process to be told that it is now down to D&G to sort and that Hotpoint & D&G "have nothing to do with each other as they are two seperate companies?" 6th Jan I have waited long enough and call D&G to be told that they are unaware of any replacement/repair under my policy/household and if a replacement were required then D&G will be waiting for a write off report. I ask them if they cannot speak with Hotpoint to chase up the initial repair call they made to me to see what is required, and was again told "we're a seperate company and don't have that facility, you'll have to go back to Hotpoint" At this point I highlighted that surely it was not my job to be going back and forth to chase up companies that were supposed to be in contact with each other and that I would like to make a complaint. It is only then I get told "right well if I do that that will escalate your comments and someone will contact Hotpoint" point 1. Why could she have not told me this before point 2. I thought they were seperate companies and had no facility to talk to each other?! 7th Jan I get a call from a D&G operative who claimed he had "sorted" my problem he explained I wasn't waiting on a replacement machine but the previously obsolete but now available machine part!! After I ascertained that the this machine part still hadn't been ordered I was trying to ask why not and also what about the other parts required. I was then greeted with a complete Failure to listen to anything I said, prefering to talk over me. I asked to speak to someone else because of this he refused, he then also refused to let me speak to a Manager. So I took his name and then bid him farewell. 7th Jan p.m. I call Indesit and they confirm that obsolete part is actually available but needs to be ordered and I confirmed that when that part is delivered the engineer will have all he needs to complete the repair on my machine. I email domgen.com to express my general dissatisfaction and ask someone to take up my complaint as I am less than impressed, to which I am afforded contact with a Miss C(I wont put her name) 15th Jan the previous Engineer arrives at door looks sheepish and says "erm do you know what has been happening?" "Why?" I ask. He then goes onto explain that all he has been sent in his van is the cosmetic part of the obsolete/available part (the on/off switch was also in a different colour to my machine) but with no "switch gear" and none of the other parts have been sent as previously ordered so he can't do the job!!! Worse still he when he went to order the other missing parts he is informed that another part is now also obsolete. However he assures me this time the machine has been written off and I will be contacted by D&G and that I may have to pay a delivery charge of £20 16th Jan Nothing happens and Miss C despite her promises fails to call and check that all has gone to plan. 19th Jan I call and speak with Miss C and she tells me she is chasing up the "write off" now and a letter detailing replacement model is being sent out to me to arrive Wednesday if I am happy with model chosen I am to phone to the "Exchange Dept". To expedite matters I ask for and receive number for "Exchange Dept" to investigate model via internet in adavnce. Turns out (tho not surprised) replacement model does not offer anywhere near the same options i.e. Variable Spin, Variable Drying time, Timer Delay, LCD Display unit to show time left on cycle etc as current model. Worse still I have to pay £120 to incl. remainder of payment left on old repair plan (which is now null and void) on the broken machine and a £37 delivery charge no installation for the new machine ( you can get delivery from Comet for £20 ) 20th Jan - Call Miss C who whilst sympathetic (finally some human emotion from someone) she says she cannot waiver the charges as D&G have fulfilled their terms and conditions etc etc She refers me to a Manager to double check and I get a heels in the ground attitude straight away and "...a letter will be out to confirm our position" I want to know 1. Why should I have to pay the full cost if I Have been forced into having a new machine because Hotpoint didn't repair a perfectly repairable machine because they didn't order parts? 2. Why does the lengthy delay caused by their incompetence on two seperate occasions not generate some form of compensation from them. Surely a month is extreme just to fit parts? 3. Why am I having to pay the remainder of a repair plan at all on a machine that they will no longer repair due to parts being obsolete due to their delay? 4. How can I be forced to have a machine that is not similar as the contract states? 5. What have I not done that I can do or could've done to get a more satisfactory resolution to my problem? 6. should I just give up bite the bullet and pay the £120 for the inferior machine Sorry for longwindedness but really at end of my tether

Hi Mc Fad Don't know if it will help as it is some time ago since I worked there but.... I used to be a holiday rep for a large UK tour operator and the place you mentioned used to be considered a bit of a jewel in the crown so to speak for families (not for young people mind). Obviously things do change but the only complaints I remember were down to people being dropped off at a central point and left to find there own way to their rooms etc In fact it used to be one of those places people would re-book.

Deller 1 Yes that is exactly what has happened. I will try to pay it into our Joint Halifax account in that case then. thanks for the quick response.

My partner received her cheque today but to only be paid into the current account she has which is in agreed overdraft by £300 ish. Could Fatwest stop the overdraft facility once the chq was paid in?? Only asking as I was made redundant on Thursday without notice pay, redundancy, arrears of pay earned etc and no consultation period (despite 37 people also made redundant). Every bit of cash is gonna be needed by us till I get my statutory monies (will still lose about £1800 boo hoo) from the Redundancy Payments office and take my company to an Employment Trib so it would be good to get an idea of anyone elses experience.

Happy to reciprocate the help as I have now claimed back on two of my accounts and my partners cheque for her account has just arrived. I even managed to help her without having to refer to this site as the previous "experiences" were so ingrained and I have since convinced two work colleagues to claim one of them is my boss!!! Unsurprisingly they have both won. The bad news is our employers have just gone into administration last Thursday so my partners cheque will help cushion us till the Government pay my statutory notice, redundancy etc which will mean I lose about £1200 now I wonder if I can claim against the government.....????? Looks like it will be employment Tribunal for me.

Natwest have 14 days to reply to my claim as of today

Couldn't find my original thread despite looking back to beg April. I am at the point of claiming online couldn't do it last week due to work commitments. Submitted this a.m. Have previoulsy received letters saying that they weren't gonna charge me for my DPA as I had waited longer than 40 days (42 actually) and also as they hadn't received my original letter containing £10 cheque. hence the delay on my DPA request strange thing is they cashed it 2 days after the letter came through saying that they wouldn't cvharge me. Anyway Hi Ho Hi Ho its off to court we go!!!!

Thanks for all the support now to wait for Natwest I think theirs will be a much tougher struggle as I am no longer a customer. No probs on both counts Jonni especially as I bought a half case of Veuve Clicquout Champagne (other brands are available) with the money to celebrate so fairs fair etc.

can confirm have letter and money!! Now to take on Natwest!! Filing moneyclaim today

Hey Jonni any further with your situation yet?? As per my post I think Halifax have paid me? There are two cash payments in my account but this comes 7 days after they acknowledged with an intent to defend...? Im confused to say the least, so was just wondering what they are doing with yours as you started a little earlier with the courts than me.

it would appear that last night the money owed to me was there in my account in two cash payments one for the actual charges and then one for the court costs and 8% interest. However I have not been contacted by Halifax or the courts I have heard of Halifax taking it back out of peoples accounts so I do not know whether i need to contact the courts and tell them Halifax have settled or what could someone advise???

I don't know if I'm nervous excited or scared will be paying more attention when the postman comes though

MCOL claim deemed to be served 5th June, Halifax acknowledged 6th June with intent to defend in full by Mr A O Brian. What happens now?? I have receievd a copy of the claim sent to/from Halifax from MCOL but what next as there is as yet no call to action for me?