Why are Aviva the Insurance company with the most complaints to the financial omnbudsman

[bernie129]

hi skyehigh1,

Do what I do and tell everyone you know not to insure with them its amazing how quick the word spreads.I hope you get your final settlement - its sounds like you have been treated in the same abysmal way I was when I claimed.

[Guest Aviva Support]

Hi. I couldn't agree more, re underhand tactics employed by both Aviva, and Crawford and Co. Loss Adjusters. I can't possibly itemise each and every reason for serious complaint, but basically, my house suffered flood damage, due to burst pipes - Dec 2009 !!! Nearly 30 months down the line, and I am STILL awaiting full and final settlement ! The nightmare became so distressing I had to ask my Solicitor to act on my behalf. I've been in rented accom throughout, having to pay 'up front' myself. It requires virtual threats even to get some interm payments. All in all, the experience has had a dramatically adverse affect on my life. I am a retired Bank Manager, and never ever either in my professional or personal life, have I encountered such negligence, incompetence, and utter disregard for customers so affected. Iain.

 

Hi skyehigh1,

 

I'm sorry to hear about the flood damage at your property and the stress it's caused. I'm not sure which complaint stage we're at with this at the moment, but I'd like you to know that I'm happy to investigate and help where I can. I understand this must be an anxious and stressful time for you and you may not want to repeat the situation again, but if you'd like me to look into this for you feel free to drop me an email with the details.

 

martin.banwell@aviva.co.uk

 

I hope that the matter gets resolved soon for you.

 

Kind regards,

 

Martin Banwell

Social Media & Web Support

Aviva UK

[bernie129]

Hi Skyehigh1,

Here we go again they wait 30 months to sort out your problem but as soon as you highlight it on this forum they cant wait to help you sort it out.

 

Aviva have another complaint in the daily mail today 28/3/12 in which another unhappy customer wrote to both the chief executive and the chairman of Aviva and was completely ignored by both .

 

The financial mail get involved and they are tripping over themselves to sort out his problems with his pension payments - read the full story at the daily mail on line.

 

Some people are very happy with Aviva though - Eight bosses at Aviva Recieved a 5.2 million windfall in bonus shares yesterday.

 

Keep us informed as to how your claim progresses skyehigh 1 - As the firefighting has now started it will be interesting to see if you get your claim finalised.Good luck.

Edited March 28, 2012 by bernie129

[Conniff]

Any updates please ??

[MARTIN3030]

In the absence of updates from the OP,this thread now closed.

If you have Aviva issues,please start your own thread.