Online Grocery Shopping... Some Thoughts

[laura1988]

Hello,

 

I am a student at the University of Strathclyde in Scotland and I am currently carrying out research for my dissertation on the motivations behind online grocery shopping.

 

With this research, I am interested in finding out the advantages and disadvantages of online grocery shopping according to consumers, and the motivations behind starting up online grocery shopping (for those who have tried it out).

 

It would really be appreciated if you would post your thoughts on online grocery shopping - . I will use the findings from this forum to construct a questionnaire which will be posted online in the next month.

 

I do ask however that any responses must be made by consumers between the ages of 18 and 65 and I can assure that any views will remain anonymous.

 

Thank you for your help.

[MARTIN3030]

Hello Laura and welcome to the site.

Quite a number of our members use the internet for online grocery shopping.

We have seen mixed reponses and views,in some cases members have documented bad experiences and sought a way to resolve.No doubt you will get some good feedack here.

[laura1988]

Thank you. It would be extremely helpful to hear people's views on this topic - general thoughts, perceived advantages and disadvantages, reasons to start/continue/stop on-line grocery shopping.

 

Laura.

[laura1988]

Hello,

 

I am a marketing student at the University of Strathclyde in Scotland and I am currently carrying out research for my dissertation on the motivations behind online grocery shopping and would really appreciate some help.

 

With this research, I am interested in finding out the advantages and disadvantages of online grocery shopping according to consumers, and the motivations behind starting up online grocery shopping (for those who have tried it out).

 

I would really appreciate it if you could post your thoughts on online grocery shopping - general thoughts, perceived advantages and disadvantages, reasons to start/continue/stop on-line grocery shopping. I will use the findings from this forum to construct a questionnaire which will be posted online in the next month.

 

I do ask however that any responses must be made by consumers between the ages of 18 and 65 and I can assure that any views will remain anonymous.

 

Thank you in advance for your help.

Laura.

[laura1988]

Hello,

 

I am a marketing student at the University of Strathclyde in Scotland and I am currently carrying out research for my dissertation on the motivations behind online grocery shopping and would really appreciate some help.

 

With this research, I am interested in finding out the advantages and disadvantages of online grocery shopping according to consumers, and the motivations behind starting up online grocery shopping (for those who have tried it out).

 

I would really appreciate it if you could post your thoughts on online grocery shopping - general thoughts, perceived advantages and disadvantages, reasons to start/continue/stop on-line grocery shopping. I will use the findings from this forum to construct a questionnaire which will be posted online in the next month.

 

I do ask however that any responses must be made by consumers between the ages of 18 and 65 and I can assure that any views will remain anonymous.

 

Thank you in advance for your help.

Laura.

[saintly_1]

3 threads merged please keep to just one thread for a subject thanks

[MARTIN3030]

Shame no one has responded as I know we have had a cross section of comments across the consumer threads.

[marty57]

I have used online shopping on several occasions from Tesco. On some occasions I have had a free delivery voucher.

Advantages:

Easy to stick to a budget as you know exactly what the shopping will cost.

No impulse buying walking round shop.

As all the offers are grouped together it is easier to spot which ones you want to buy.

Shopping is delivered to your door.

 

Disadvantages:

Someone else is picking your fresh products and as they have a short shelf life you are relying on them selecting goods of a high quality.

Products which are out of stock may be substituted with an item you wouldn’t normally buy.

You have to plan ahead as delivery slots are sometime difficult to get.

Hope this helps if I think of anything else I will post it.

[loopinlouie]

I would also add advantages, they bring food to me when cant get to a shop.

 

Disadvantages and a big disadvantage is the fresh goods normally go past their user date in three days, with asda that is. I have left notes before asking for them to choose good userbuy dates and it doesnt seem to make a difference. When in the shop myself I obvioulsy choose best date and this is normally a good four of five days past what you get delivered. Also the substitutions doesnt take account of an offer you may have ordered eg. reggae reggae chickens two in a box for 99p replaced by same brand but a different chicken product not flavored adn you get a box of four chicken breasts for 2.99, You may also find eg three products for ten pounds replaced by product that doesnt account for the original offer so your final checkout differs online quite a bit. You can refuse the substitutes but you feel guilty or pick up the deliverer is not happy with it. Not just that you find the refund promised if you do so often does not appear without a chase by phone.

 

My last delivery apart from unhappy with subs was welcomed though as couldnt get out, so being overcharged was the least of my worries made better by a pleasant driver this time. ps. asda apparantly have a problem with the gear boxes on their vans according to driver, she was on van two and I was customer one, she did apologise incase the van wouldnt again start and we joked as she left saying she didnt know how far down the road she would make and this leads me to believe van maintanace if bad can affect a otherwise possible reliable service.

[laura1988]

Hi there,

 

I have constructed a questionnaire based on the views I collected from several consumer forums like this one, and I would appreciate it if you could spare 5 minutes to fill it in for my dissertation research. The link can be found below.

 

surveygizmo.com/s3/438744/OGS

 

Thank you so much in advance,

Laura. x