Egg and ppi claim - refusal to provide details of credit agreements

[nino]

Hello.

I had two loans with egg over the years and i wanted to know whether i have a case for a "ppi" claim.

So i wrote and requested copy of the credit agreements. But egg have answered that under the consumer credit act they have no obligation to provide the information because the loans were closed some time ago.

 

Are they correct in saying so and have i no grounds to make a claim , therefore ?

 

Thanks

regards

[The Debt Star]

Hello.

I had two loans with egg over the years and i wanted to know whether i have a case for a "ppi" claim.

So i wrote and requested copy of the credit agreements. But egg have answered that under the consumer credit act they have no obligation to provide the information because the loans were closed some time ago.

 

Are they correct in saying so and have i no grounds to make a claim , therefore ?

 

Thanks

regards

 

Hello. They did that with me. The solution is to Subject Access Request them and specifically ask for copies of the old credit agreements.

 

In my case I have an Egg Top Up loan that was sold to pay off an older egg loan and credit card. In my SAR I have discovered that Egg had sold me single premium PPI on the loan worth 30% of the loan value (!) and monthly PPI on my credit card. Both sums were then added to my Top Up Loan! Now, I ask you, surely that HAS to be dodgy??

 

Anyway, please SAR Egg. You may have to fight for the info but I did. Write to Suman Mehta-Joshi, Customer Relations Manager.

[nino]

Hello. They did that with me. The solution is to Subject Access Request them and specifically ask for copies of the old credit agreements.

 

In my case I have an Egg Top Up loan that was sold to pay off an older egg loan and credit card. In my SAR I have discovered that Egg had sold me single premium PPI on the loan worth 30% of the loan value (!) and monthly PPI on my credit card. Both sums were then added to my Top Up Loan! Now, I ask you, surely that HAS to be dodgy??

 

Anyway, please SAR Egg. You may have to fight for the info but I did. Write to Suman Mehta-Joshi, Customer Relations Manager.

 

 

Great piece of info !!

Many thanks . I will write to them this evening.

[The Debt Star]

No worries dude. Let me know how you get on. Don't forget to threaten with a complaint to the ico in the letter.

How old is the debt BTW?

[nino]

Good thing you have mentioned the ICO. I will add it.

One loan was taken in 2005 and one in 2003. Both were for a 4 years period.

Ta .

[nino]

Egg have sent me the statements. What do i do now with them and how to check them ?

Thanks

[dx100uk]

look for ppi payments?

 

dx

[nino]

EGG's loan repayment schedules do not show any PPI , only INTEREST AND CAPITAL figures.

[dx100uk]

have they sent the agreements?

 

dx

[nino]

I am sorry, I understand now.

No they have not sent the "agreements" but I did make the request to them as you suggested.

I thought it was strange they had reacted so swiftly...!

[alisindebt]

Egg routinely do not send out all the requested information. They just try and wear the borrower down and keep sending demands for money. Unethical, yes, but they seem to get away with it.

 

On to the PPI issue. I had a similar case with Abbey, who could not supply me with any paperwork. They also said that they would not refund any PPI payments and that the payments were so old, the FOS would not be able to take up my complain anyway. Nevertheless, with nothing to lose, I complained to the FOS. Not only did they tell Abbey to cough up, they added interest and compensation. They were also forced to send me a letter apologizing for their "oversight" in telling me that the FOS could not help. If Egg mess you around, I suggest the FOS route. It took about 7 or 8 months but I received a cheque for 840 quid, so well worth the wait. The FOS are also reliable to deal with, no messing around like with Egg.

[nino]

I received a letter from Egg last week requesting a payment of £ 10.00 for the release of the data.

I have sent the cheque off.

 

Thank you for your messages of suggestion and support. I will keep the forum informed of any progress.

 

Nino

[dizzy]

I received a letter from Egg last week requesting a payment of £ 10.00 for the release of the data.

I have sent the cheque off.

 

Thank you for your messages of suggestion and support. I will keep the forum informed of any progress.

 

Nino

 

Hi Nino

 

Did Egg ever come back to you with the agreements? I am trying to get my agreement and statements from a closed loan from them but they are refusing to send it so on the back of the advice on here i am today sending an SAR letter. Am just wondering whether to expect further problems to come.

 

Many thanks

Bec

[ims21]

Hi Nino

 

Did Egg ever come back to you with the agreements? I am trying to get my agreement and statements from a closed loan from them but they are refusing to send it so on the back of the advice on here i am today sending an SAR letter. Am just wondering whether to expect further problems to come.

 

Many thanks

Bec

 

Under a SAR they are required to send you every piece of data they hold on you.

 

Do you require your data for a PPI claim or something else?

 

If for a PPI claim, then start a thread in the PPI forum.....if for something else start a thread in the Egg forum

 

ims

[dizzy]

Under a SAR they are required to send you every piece of data they hold on you.

 

Do you require your data for a PPI claim or something else?

 

If for a PPI claim, then start a thread in the PPI forum.....if for something else start a thread in the Egg forum

 

ims

 

Many thanks for that. I'm new to teh site so will find a more recent egg thread i think lol.

 

I am just enquiring at this stage as to whether i was sold PPI. I paid the loan off with them 2 years ago. I did have a credit card though and wasn't good at repayments so am absolutely sure that i would have lots of charges so hoping to look at those too. Many thanks

[dx100uk]

best you start your own thread too

see below

dx