HFO chasing 3 CITI Loans + **WON PPI**

[dx100uk]

ok then go for it.

 

 

fos cq + covering letter too

 

all 3 to citi

 

 

dx

[batleyboy]

ok then go for it.

 

 

fos cq + covering letter too

 

all 3 to citi

 

 

dx

 

Thanks Dx, very much appreciate your help ..and patience....

 

is there a standard covering letter, you know the sort that puts the fear of god into banks

[dx100uk]

Dear Sir or Madam,

Re:

 

I am writing in relation to the above payment protection (PPI) policy which i believe was mis-sold to me in relation to my

I believe you have not treated me fairly for the following reasons;

· The PPI was added without my knowledge..

· You have been punished by the Financial Services Authority for failing to treat customers fairly and I do not believe that the PPI I bought was sold in my best interest.

Unless you can prove that the policy was fair and reasonable and that I was treated fairly when I was sold the insurance, I demand a full refund of all premiums, and subsequent interest on these payments, that I have paid in relation to this policy. I also expect 8% interest to be added to each payment I have made as this is the statutory amount a court would pay.

I look forward to your full and prompt response to this letter. If this matter is not settled within eight weeks of this letter I shall be contacting the Financial Ombudsman to investigate my complaint.

This letter is in respect of the above account that was issued by

Yours faithfully

.

.

.

or

.

.

.

.

The Complaints Department

[Lender’s address]

[Date]

Dear Sir/Madam,

Ref – policy number

I believe I have been mis-sold a payment protection insurance policy and would like to request a full refund of my premiums, plus interest paid.

I took out a £xxx loan/credit card at your [branch name] branch on [date] and also bought a payment protection policy which would cost me an extra £xxx over the life of the loan. [The name of the salesperson who sold me the policy is …] The total amount of my premiums plus interest is £ xxxx.

When I took out the loan, I was told that my application would be refused if I did not also buy a PPI policy. The Financial Services Authority’s advice to consumers is that, while it does not breach FSA guidelines, a borrower should not be refused a loan if they choose not to buy an insurance policy.

Possible additional paragraphs – include any which apply to you

[i also told your salesperson that I had adequate insurance cover through a separate income protection policy.]

 

[i said I did not need the PPI as my employer provides a generous illness and redundancy package.]

[You are not allowed to make PPI a condition of taking out the loan unless you include the costs of PPI in the quoted interest rate, which you did not do.]

[in forcing me to buy this policy, you have also breached paragraph 8.6 of the Banking Code, to which you are a signatory.]

I do not believe being forced to buy this policy as part of the loan was a fair and reasonable obligation as I did not need this insurance and said at the time of taking the loan that I did not want it.

I am requesting a full refund of all my insurance payments, plus interest, which total [£ xxx].

If I do not receive a favourable response from you I will pursue this claim through the Financial Ombudsman.

Yours faithfully,

 

ADAPT THEM AS NECESSARY

[batleyboy]

Thanks, Well letters gone by Recorded del, wish me luck

 

Calendar entry made for 8 weeks time

[coledog]

Brilliant advice! Well done DX

[batleyboy]

Hi all! So update, get home today to a letter staying as I am now at a new address I must supply proof .

 

A stalling tactic I presume. Anywhere I can point them to the fact it is not needed and to shift themselves into gear OR is it indeed up to me to supply?

[DonkeyB]

Simple enough to do. You wouldn’t want your refund going to an imposter!

[batleyboy]

Ok , just wanted to ensure if wasn't a stalling tactic with little legitimacy.

[batleyboy]

ok so update, as much for me as anyone proof sent off today via spec del

[batleyboy]

update on this one, got home today with letter saying their investigation sides with me Full refund. If I hadnt been on this site and had your good advice it quite easily have gone 9k the other way! As & when cheque arrives I will certainly be donating!!

 

thanks to all, esp Dx, & ColeDog!!

[broken arrow]

Nice one BB.

[batleyboy]

Further update.... And to be fair one I wasn't expecting got a letter from turnbull Rutherford saying they are instructed by their client to hfo capital ltd to collect the outstanding debt which remains unpaid!!!

[dx100uk]

no

 

silly beggars

 

its xmas

 

dx

[batleyboy]

Lol it's Xmas but even so! Ha ha. Seems odd. Now almost 7 years old. Ppi claim was successful n now this. As much as anything wanted to highlight that tr now taking hfo work on

[coledog]

Bah Humbug - laugh a minute TR

[batleyboy]

Worth sending the Sb letter I guess but jeeesus /-) is this a new ploy of theirs? They tend to go in cycles

[coledog]

Yes - certainly do, it could be that the PPI claim has stirred them up. I know that the claims sent by Mr Dog for Capital One PPI resulted in 'begging letters' from Lowells as they must have thought we had cashed in on this

[DonkeyB]

How long till they claim that reclaiming PPI restarted the SB clock?

[batleyboy]

How long till they claim that reclaiming PPI restarted the SB clock?

 

Thats what I am half expecting. sending the Statute barred letter for now...unless anyone thinks another plan is better?

[batleyboy]

being dumb...why cant i find the SB template on here??

[dx100uk]

green library tab top left

 

though you must be logged in

[batleyboy]

update, had a letter from turner rutherford saying they note i havent kept to agreed payment plan..showing the CCA payment of £1 as payment made towards this account Guess they reckon thats their statute "get out"... oh dear.

[DonkeyB]

Suggest you let the OFT know about this pretty quick as they’re appealing the removal of the consumer credit licence...

[batleyboy]

Suggest you let the OFT know about this pretty quick as they’re appealing the removal of the consumer credit licence...

 

Thanks , will email them now, did have a contact somewhere. is there anyone in particular dealing with the mind to revoke I should contact?

 

I am right though yeh? Saying a CCA payment restarts clock is a big NoNo

[DonkeyB]

It’s not minded to revoke any more – revoked! And Turnbull banned as a DCA solicitor.

 

See here, from post #270.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?306771-HFO-Capital-Services-Roxburghe-OFT-Minded-to-Revoke-Licences!/page14