lcd tv from argos

[pinkypink]

Hi i bought a lcd tv from argos in December, this week it made a popping sound and the screen went white, looking at it closer it looks like the screen has a small crack inside. has anyone heard of this happening before the tv hasnt been knocked or anythink i rang them up and there sending someone to look at it can it be fixed x

[dx100uk]

Hi i bought a lcd tv from argos in December, this week it made a popping sound and the screen went white, looking at it closer it looks like the screen has a small crack inside. has anyone heard of this happening before the tv hasnt been knocked or anythink i rang them up and there sending someone to look at it can it be fixed x

 

you need to strat your ownthread

[pinkypink]

thanks im new to this, carnt see how to start one

[maroondevo52]

Hello and Welcome, Pinkypink.

 

I've started a new thread for you.

 

I've also unapproved your other thread, please continue to post on this one.

 

Regards.

 

Scott.

[pinkypink]

thankyou

[blitz]

If they are sending someone out don't worry at this stage until after they have had a look at it

[pinkypink]

thanks their coming out monday

[pinkypink]

Hi again, someone came today to look at my tv and he basically said that the screen had been hit with somethin which i know hasnt, he took it away to be looked at on his way out he banged the tv into the unit in my hallway. I know i probs should of said somethin but think i was still upset of bein told he thought i caused the damage myself or still being without a tv just dont know what to do next

[pinkypink]

Really need help now, ive just spoke to argos about my tv and the engineer has told them that its impact damage, i really dont know how as i said earlier no one has touched the tv but i can get my own report if i want, sitting here nearly in tears havent got the money for a report or a new tv still paying for the broken one, ive asked if it could of been damaged before i recieved it and its got worse, i was told my warranty doesnt cover the screen and i will have the broken tv returned to me. Please help

[dx100uk]

ping blitz

and stop worrying.

 

dx

[royalscot]

ping blitz

and stop worrying.

 

dx

 

Could you elaborate pl dx

[dx100uk]

http://www.consumeractiongroup.co.uk/forum/member.php?u=80258

 

who posted above is very good on argos issues

he works there

click the link and send him a PM to look in

 

dx

[blitz]

I am really really sorry but if an engineer is saying it is impact damage it makes things a lot more difficult.

 

Can you tell me the exact date it was purchased, and the exact date you first reported the fault to Argos. (I am after it being less than six months between those two dates). If it is over six months then you will need to get your own report.

 

If its under I would write a letter to customer services first asking for evidence that any impact was caused by customer misuse. That nothing has impacted the TV outside of the engineer removing it from the property, and should damage such as this happen within an impact the product is clearly not durable and therefore not of a satisfactory quality.

[pinkypink]

Hi thanks for you reply i ordered the tv on 30/11/09 and it was delivered on or just after 8/12/09, i reported it on 7/6/10. so its just over 6 months since i ordered it but under 6 months since i recieved it

[geoffthechef]

look up about thermal stress...this causes screens to crack and i got argos to replace a cracked laptop because of this..they are well aware of thermal stress on screens..but will not admit it...until you drag them outside a court..