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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Mobile Money ceased and sold my car...


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I am seeking some advice here. Maybe I am too late but i just can't get over the fact that my car is gone forever and personal property within the car too.

 

I foolishly took out a loan from the Gateshead branch last July 2009. I was making the payments on time up until November when I lost my job, drastically reducing the amount of income into the family home. I asked if I could make token payments until I found work. I was asking if I could pay about £50 per month instead of almost £200. Basically the manager refused that amount and the threats of repssession started. Anyhow, on January 21st of thsi year 2 big lads came to my door and said they had come for the car. I had friends round at the time and not wanting to cause a scene in front of them I handed over the keys. He told me to contact the office about getting the car back.

 

I rang them up and they told me that they would keep the car for a month before selling it. They wouldn't allow me to bring the account up to date they only wanted full and final settlement.

 

After about 3and a half weeks I managed to raise the cash to get the car back so I started calling them to arrange pick up. Everytime I called I would be put to voicemail after a couple of rings. I left a message saying I had the cash and when could I pick it up.

 

The next day I recieved a text of all things saying sorry but the car is sold we tried toi contact you on numerous occasions without suscess so we had to sell the car. A cheque for the difernece is in the post.

 

I was absolutley devastated that my car had gone forever which then made me think well at least I need my personal possessions back. Desigener £200 long distance glasses and a copy of fifa 10 for PS3 and some CDs. Once again the voice mail tactics started so I sent a text. Within a minute I recieved a text back saying there was nothing in the car except rubbish.

 

The next day I recieved a cheque for £700. The total repayable was £2000 and the car was worth at least £4400 (Parkers Glass Trade Guide).

 

A week later I recieved a letter from DVLA saying that they received notification that I ha dsold the car. Well I certainly didn't sell it nor did I sign the log book so I suspect that they forged my signature.

 

Is there anything I can do to hopefully (a) Get some personal recompense or (b) get the buggers closed down for theft,fraud whatever?

 

Please help!!!

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Hello nellio, I think your situation may come under log book loans.

Have a look at this forum, I'm sure you will find lots of expert help in that field there.

Log Book Loans / Bills of Sale - The Consumer Forums

 

If appropriate maybe you could get your thread moved there :)

 

Best of luck, I'm sure there'll be something that you can do :)

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I have copied a pasted this on another readers advice as this seem to be the busier forum.

 

 

nellio Novitiate

 

Angry Mobile Money ceased and sold my car...

I am seeking some advice here. Maybe I am too late but i just can't get over the fact that my car is gone forever and personal property within the car too.

 

I foolishly took out a loan from the Gateshead branch last July 2009. I was making the payments on time up until November when I lost my job, drastically reducing the amount of income into the family home. I asked if I could make token payments until I found work. I was asking if I could pay about £50 per month instead of almost £200. Basically the manager refused that amount and the threats of repssession started. Anyhow, on January 21st of thsi year 2 big lads came to my door and said they had come for the car. I had friends round at the time and not wanting to cause a scene in front of them I handed over the keys. He told me to contact the office about getting the car back.

 

I rang them up and they told me that they would keep the car for a month before selling it. They wouldn't allow me to bring the account up to date they only wanted full and final settlement.

 

After about 3and a half weeks I managed to raise the cash to get the car back so I started calling them to arrange pick up. Everytime I called I would be put to voicemail after a couple of rings. I left a message saying I had the cash and when could I pick it up.

 

The next day I recieved a text of all things saying sorry but the car is sold we tried toi contact you on numerous occasions without suscess so we had to sell the car. A cheque for the difernece is in the post.

 

I was absolutley devastated that my car had gone forever which then made me think well at least I need my personal possessions back. Desigener £200 long distance glasses and a copy of fifa 10 for PS3 and some CDs. Once again the voice mail tactics started so I sent a text. Within a minute I recieved a text back saying there was nothing in the car except rubbish.

 

The next day I recieved a cheque for £700. The total repayable was £2000 and the car was worth at least £4400 (Parkers Glass Trade Guide).

 

A week later I recieved a letter from DVLA saying that they received notification that I ha dsold the car. Well I certainly didn't sell it nor did I sign the log book so I suspect that they forged my signature.

 

Is there anything I can do to hopefully (a) Get some personal recompense or (b) get the buggers closed down for theft,fraud whatever?

 

Please help!!!

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I have copied a pasted this on another readers advice as this seem to be the busier forum.

 

 

nellio Novitiate

 

Angry Mobile Money ceased and sold my car...

I am seeking some advice here. Maybe I am too late but i just can't get over the fact that my car is gone forever and personal property within the car too.

 

I foolishly took out a loan from the Gateshead branch last July 2009. I was making the payments on time up until November when I lost my job, lliodrastically reducing the amount of income into the family home. I asked if I could make token payments until I found work. I was asking if I could pay about £50 per month instead of almost £200. Basically the manager refused that amount and the threats of repssession started. Anyhow, on January 21st of thsi year 2 big lads came to my door and said they had come for the car. I had friends round at the time and not wanting to cause a scene in front of them I handed over the keys. He told me to contact the office about getting the car back.

 

I rang them up and they told me that they would keep the car for a month before selling it. They wouldn't allow me to bring the account up to date they only wanted full and final settlement.

 

After about 3and a half weeks I managed to raise the cash to get the car back so I started calling them to arrange pick up. Everytime I called I would be put to voicemail after a couple of rings. I left a message saying I had the cash and when could I pick it up.

 

The next day I recieved a text of all things saying sorry but the car is sold we tried toi contact you on numerous occasions without suscess so we had to sell the car. A cheque for the difernece is in the post.

 

I was absolutley devastated that my car had gone forever which then made me think well at least I need my personal possessions back. Desigener £200 long distance glasses and a copy of fifa 10 for PS3 and some CDs. Once again the voice mail tactics started so I sent a text. Within a minute I recieved a text back saying there was nothing in the car except rubbish.

 

The next day I recieved a cheque for £700. The total repayable was £2000 and the car was worth at least £4400 (Parkers Glass Trade Guide).

 

A week later I recieved a letter from DVLA saying that they received notification that I ha dsold the car. Well I certainly didn't sell it nor did I sign the log book so I suspect that they forged my signature.

 

Is there anything I can do to hopefully (a) Get some personal recompense or (b) get the buggers closed down for theft,fraud whatever?

 

Please help!!!

 

 

Hi Nellio

 

You my friend, sorry to say have fallen victim of a very elabrate and legal (questionable) [problem]-basicly.

 

These guys use a very dated law predating the CCA, often on the borrowers ignorance and to cap it off sting them of hundreds of pounds.

Thats how these guys work, have a read of the posts and you will get a feel of the misery these bottom feeders do to thier victims.

 

I would speak to a SOL to see if you can continue with chasing through the courts, but as you handed over the keys you surrenderd the car I very much think you really don't have a case, the only thing i can think off is your items left in it..

 

 

trooper68

Trooper68:)

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  • 1 year later...

Dear sir/ madam, a man came yesterday eve to repossess my car on say so of mobile money, he had no visible SIA badge, no certificate or photo, came in t-shirt and jeans, several of my personal possessions are in the car also, told him I could pay £500 there and then and come to an agreement to pay off the rest, was told no one was available to contact at mobile money, but yet does he not have to hand in keys to the company?, no default was brought to me, and he gave me a warrant of repossession which did not include company address or vat Traiding number, and is addressed as 'dear sirs!'(Iam female!), no mention of my name in letter, just car reg and make, then signed by Geoff Chilton(mobile money ltd), can you please help me urgently so I know where I stand, I did explain to the man a mr Jason proctor that I had been trying to save enough to pay total loan and sometimes ignored legitimately taken, no copy of bill of sale, no proof of I'd in any form from collection agent, and he didn't bring default notice, just a stamped logo letter for warrant of repossession( no address or VAT reg number), didn't even have my name on letter anywhere, I'm going to keep going until these blood sucking idiots are struck off the trading list!!

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