RLP-ARGOS advice please

[Coachdriver01]

Just copied this from RLP's website

 

"There is therefore no question that our clients make any profit from civil recovery claims. In reality many claims are compromised and our clients do not recover the true extent of their losses in many cases."

 

That is obviously not the case as i am being expected to pay the retail value and not the cost value, the difference between the two to my knowledge is called PROFIT

[Mossycat]

Just copied this from RLP's website

 

"There is therefore no question that our clients make any profit from civil recovery claims. In reality many claims are compromised and our clients do not recover the true extent of their losses in many cases."

 

That is obviously not the case as i am being expected to pay the retail value and not the cost value, the difference between the two to my knowledge is called PROFIT

 

And Argos can make 'loss of profit' one of the items of claim against you.

 

They bought goods at X to sell at value Y, the difference is profit (Z), when you stole the goods you deprived them of that profit, therefore your actions caused a quantifiable loss.

 

However, I disagree that you should have to pay full price for the goods and then not receive them, either they charge you full retail price and then give you the goods or they rethink what their losses actually are.

 

Mossy

[Coachdriver01]

I can see your point on the loss of profit but at no point has this been brought into play. Only the retail value of the items.

 

RLP's exact words on the ownership of goods are

"We note your assertion that if you are to settle this claim then the the goods themselves should be passed to you.

However, you will be paying for the damages caused to the goods, not for the ownership of the goods, as they are unfit for resale. A payment of money in these circumstances does not lead to a transfer of title to the goods. It merely compensates our client for their financial loss. There is no contract of sale and therefore the goods will remain in our clients possesion"

 

What damage am i paying for ??? Everything was in perfect pristine order, just not in a box, surely this is not damage ??? I have brought from retailers before, at a reduced cost, items minus the box. It is not beyond Argos' capability to sell the goods at discount as unboxed then pursue me for the difference in sale and retail price

[Coachdriver01]

I have just stumbled purely by accident upon Argos Clearance Shop on Ebay. It is run by Argos and it is where they sell end of catalogue ranges and also, what i find interesting, "refurbished goods"

 

This is an exerpt from there page on refurbed goods

 

 

Refurbished Products Refurbished products are all 100% OK! In fact, they represent amazing value for money, especially as we offer all our refurbished products with a full ONE YEAR warranty.

These products may be classed as refurbished for a number of reasons:

• They may have been previously sold, and subsequently returned to one of our parent stores and not put back on sale for cosmetic packaging reasons. This is often as little as a broken seal.
  
• Alternatively, they may simply have incurred a minor amount of cosmetic packaging damage during handling in the day to day running of our business.
  
• Some items may also have been returned to our parentstores with a reported fault or where a customer had difficulty in using.
  

All of these products are returned to our certified testing facilities, examined and fully tested. Only products classified by our professional inspection and testing process as "A1 Condition", fully tested, working, and complete are then made available for sale through Argos Clearance Bargains. Any products that don't meet these high standards are never sold through our eBay shop or retail stores. All of our refurbished products are sold in there original manufacturers packaging unless stated on the listing.

The fact that we guarantee the products for a full year means that you can purchase with full peace of mind.

REMEMBER: WE CLEARLY STATE IN EVERY TITLE, SUBTITLE OR LISTING IF A SPECIFIC PRODUCT IS REFURBISHED. IF IT DOESN'T SAY REFURBISHED THEN IT'S ALWAYS BRAND NEW

The part i've highlighted in red is of most interest. It would appear that Argos do from time to time sell refurbished goods not packaged in original packaging. If this is the case then why would they tell me that the goods i returned were unresaleable because of the lack of packaging. If they can sell refurbished goods without packaging, why can they not sell brand new goods without packaging ????

[Racoon]

Many thanks for your advice.

 

Think I will ignore RLP initially and write to Argos asking them substanciate RLP's demands even though the letter states I should not contact Argos, but then I guess it would !!!!

 

argos have obviously instructed RLP to act on their behalf as their "legal agents". Would you be happy if you had instructed solicitors to act on your behalf but the other party wrote directly to you? i think not.

[Racoon]

Hi everyone

 

Before i start i'd just like to say i'm not here to be judged by other users i would just like a little advice.

 

Ok down to business

 

I got a part time xmas temp job at Argos in November after losing my previous job in July through ill health.

 

After xmas when things were extremely hard financially and my contracted hours being dropped to 6 hours a week I allegedly stole a few high value items from Argos with the intention of selling them on in an attempt to keep my head above water.

the police were called. The items allegedly stolen were rerturned. The returned items were in totally un-used condition but without the boxes as they had been removed from the boxes prior to removing them from the store.

 

I received a caution from the police as the claimed stolen items were returned and had my employment with Argos terminated.

 

I have now received a letter from RPL claiming....

 

Total value of goods/monies/services-------------£1003.95

Recovered goods/monies/service-----------------£ 0.00

Value of unrecovered or unfit for resale goods----£ 1003.95

Staff/management time-------------------------£ 50.00

Admin costs------------------------------------£ 0.00

Security and surveillance------------------------£ 0.00

TOTAL -----------------------------------------£ 1053.95

 

If i pay within 21days i get a huge £10 discount.

 

I'd just like a little advice on what i should do before I call them, considering i returned all the stolen items.

Yes i stole the stuff, yes i admitted it, yes i agree to some losses for Argos' but should i really have to pay the full price for all the items.

 

Also if argos are saying that the goods are not saleable therefore i should pay for them then shouldnt i be entitled to the goods ????????

 

Any advice would be greatly appreciated

 

 

 

 

are you for real??? you stole the items? you admit what you did? why not face up the the responsibilities?

[JonCris]

argos have obviously instructed RLP to act on their behalf as their "legal agents". Would you be happy if you had instructed solicitors to act on your behalf but the other party wrote directly to you? i think not.

 

The OP can contact Argos direct if he/she chooses & RLP are certainly NOT legal agents which no doubt you use to imply they are lawyers they are not they are simply debt collectors

[JonCris]

are you for real??? you stole the items? you admit what you did? why not face up the the responsibilities?

 

 

If the OP pays full value for them he's legally entitled to them

[JonCris]

I can see your point on the loss of profit but at no point has this been brought into play. Only the retail value of the items.

 

RLP's exact words on the ownership of goods are

"We note your assertion that if you are to settle this claim then the the goods themselves should be passed to you.

However, you will be paying for the damages caused to the goods, not for the ownership of the goods, as they are unfit for resale. A payment of money in these circumstances does not lead to a transfer of title to the goods. It merely compensates our client for their financial loss. There is no contract of sale and therefore the goods will remain in our clients possesion"

 

What damage am i paying for ??? Everything was in perfect pristine order, just not in a box, surely this is not damage ??? I have brought from retailers before, at a reduced cost, items minus the box. It is not beyond Argos' capability to sell the goods at discount as unboxed then pursue me for the difference in sale and retail price

 

 

In a civil claim they must mitigate their loss nor may they be unjustly enriched. If your paying the FULL retail price rather than just for the damage (if any) they must offer you ownership

 

By demanding full payment there is a contract of sale. At the very least you are entitled to know where & at what price the goods have been sold at

[Coachdriver01]

Thanks JonCris, i am awaiting a response from RLP after informing them of the Argos eBay store where Argos sell used goods and I will also put forward your latest point should they continue to pursue the full amount

[ronnieunhappy]

it seems a shame you were dis-honestly honest had you been taken to court you maybe would have got a £200 fine and that would of been the end of it