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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Desperate for advice re..comet,aftercare(what a joke.....)


hollyjames
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Hello ,i am really hoping one of you wise souls can give me some desperatly needed help and advice....

We bought a zanussi washing machine this july from our local branch..we paid cash and collected it from store.

It worked fine until 1 month ago when it started making terrible noises during the spin cycle and then stopped..

I rang comet on the 11 th of october and arranged for an engineer to come out.

To cut a very long story short (!) after 4 visits and a catalogue of errors including wrong parts,damaged part,no shows,approx 50 phone calls to comet!

we are still waiting for it to be repaired or replaced...4 weeks on.....

The last straw came today....after recieving a call from comets investigation dept last thursday,the man assured me that if for any reason the machine was not repaired by today(9th nov)they would write off the machine and offer me a replacement...

I was then rang by comets service centre the following day to tell me that the part would not be available until the end of this week!!!

when i told them i had been assured of a replacement,i was told that there was no record of this being promised to me!!!!!!!!!!!!!!!!!!!!!!!!!!!1

and that the man i had spoken to ,was now on holiday!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have now been told i will have to wait until the end of the week until the part is available!!!!

I am totally at my wits end with this..i feel i have been fobbed off from the start,and have never experienced such poor service anywhere .

The worst thing is that they have you totally over a barrel and you are at their mercy!

i have 4 children and to go 4 weeks without a washing machine has been a total nightmare...

i am on the verge of taking my savings and buying a new machine,as i cannot take much more...

please can someone give me any advice? i have catalogued every thing and will be sending a complaint letter,but that doesnt really help my situation im in at the moment

any advice would be gratefully recieved...many thanks.x:(

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What I would do, is ring Comets Head Office. Ask to speak to the Director of Customer Services. Don't let the receptionist palm you off, if you can't get him, ask for the Managing Directors office. Explain that you are a customer, this situation is totally unacceptable. Explain that the Managing

Director wouldn't except this treatment. Tell them you want a new washing machine by Wednesday plus compensation for all the hassle, e.g. phone calls.

01923 710000.

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  • 2 years later...

comet r disgusting to there customers in there after care i will never buy anything from them again i brought a washer dryer over £500 from them i have 5 chrildren it broke in 8 weeks they said a underwire from my bra spilt the drum and they would charge the repair as i should not wash my bras in the washing machine i swore at the enginner he made me sick over £500 on a washing machine that must be so poorley made a underwire from a bra can split the drum considering the srum is palstic and the underwire is blunt how the hell can that spilt the drum and everyone washes there bras in the washing machine i have brought loads from comet for years but never agin they r eager to take your money but make all sorts of excuses not to fix a faulty item there disgusting and dnt care about there customers i advise no one to shop with comet there terriable to deal with

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hello ,i am really hoping one of you wise souls can give me some desperatly needed help and advice....

We bought a zanussi washing machine this july from our local branch..we paid cash and collected it from store.

It worked fine until 1 month ago when it started making terrible noises during the spin cycle and then stopped..

I rang comet on the 11 th of october and arranged for an engineer to come out.

To cut a very long story short (!) after 4 visits and a catalogue of errors including wrong parts,damaged part,no shows,approx 50 phone calls to comet!

We are still waiting for it to be repaired or replaced...4 weeks on.....

The last straw came today....after recieving a call from comets investigation dept last thursday,the man assured me that if for any reason the machine was not repaired by today(9th nov)they would write off the machine and offer me a replacement...

I was then rang by comets service centre the following day to tell me that the part would not be available until the end of this week!!!

When i told them i had been assured of a replacement,i was told that there was no record of this being promised to me!!!!!!!!!!!!!!!!!!!!!!!!!!!1

and that the man i had spoken to ,was now on holiday!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have now been told i will have to wait until the end of the week until the part is available!!!!

I am totally at my wits end with this..i feel i have been fobbed off from the start,and have never experienced such poor service anywhere .

The worst thing is that they have you totally over a barrel and you are at their mercy!

I have 4 children and to go 4 weeks without a washing machine has been a total nightmare...

I am on the verge of taking my savings and buying a new machine,as i cannot take much more...

Please can someone give me any advice? I have catalogued every thing and will be sending a complaint letter,but that doesnt really help my situation im in at the moment

any advice would be gratefully recieved...many thanks.x:(

hi that sounds just like comet there disgusting i will never shop with them again a awfull compant :(

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  • 2 weeks later...

Whatever you do dont buy anything from Comet again, ive had my issue dealt with and it was not through Comet it was through the manafcturer, the most disapointing thing is the manafacturers would sort most problems out with Comet and this would make Comet look a lot better to their customers.

 

If they can not see this then let them carry on, ill be telling everyone i know to avoid Comet and ill never buy anything from them again.

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