Faulty Philips TFT Monitor

[bigup]

Hi guys

 

I purchased a 200WS TFT monitor on 06/01/2009 from Cdiscount.co.uk and recently it has developed a fault. It buzzes for 10secs when turned on from cold, a quick whack to it and the buzzing stops.

 

So i called Philips today for a repair/replacement

 

they said it will be replaced but they do not have any of the same monitor in stock and will contact me when they have stock! i asked for ETA and they are not sure and said it varies so they cant give me a date.

 

Can they do this? the TFT has a 3 year on-site warranty from purchase date (06/01/2009).

 

This is the first time ive been told to sit and wait for a warranty replacement.

 

Is there any thing i can do to hurry the process up?

 

I called Cdiscount who said that the first 30 days is with them and after this it goes to manufacturer warranty.

 

Thanks

[dx100uk]

you should really do this under soga to the seller.

however as philips are playing ball, i'd go with them then.

you should get a equiv replacement, philips are admitting the fault so its an 'unfit for purpose' soga claim i would assume.

 

your call

 

dx