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I received an email from Next Directory and it states

 

 

"We will charge you a late payment fee of £5.00 if your account is two months in arrears" which is reasonable

 

The fees used to be in region of about £15.00 - £20.00 for every missed payment

 

 

KEEP UP THE FIGHT

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It is more reasonable but if it exceeds the actual cost then it is disproportionate and is invalid.

 

Still a substantial improvement.

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The email was sent dated 20/03/06 but will effective from the 14/04/06

 

 

 

 

FULL TEXT AS RECEIVED

 

New changes to the terms and condition of your next account.

Advance payment

 

 

We will charge an advance payment of £3.50 on first order.

 

 

We will charge an advance payment of £3.00 on first order.

 

 

We may ask you to pay £3.00 in advance when you place your first order.

 

Key Information

 

 

Default Charges

 

 

Will remain unchanged

 

 

The following will be added:

 

We will charge you a late payment fee of £5.00 if your account is two months in arrears.

 

 

You will be charged £5.00 if you have not paid the amount required on your account for two months.

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This is still invalid as a late payment penalty, as it costs them nothing (certainly not a fixed fee) to administer a late payment they haven't received.

 

They should, surely, be saying that 8% will be charged once you are two months overdue.

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But if I buy a pair of socks and put it on the card, and then don't pay on time, what have they lost, apart from the interest? What is the fixed fee for? :?

 

I agree that it would be uneconomical to sue for each breach, but these principles are always tested at the lower limits. :wink:

 

Mind you - we should not get sucked into a game where the banks insist that we come up with a solution. That's their responsibility, as long as its legal and fair.

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If anyone from Next is reading.

 

Tomorrow I will be cancelling that nice glass table and chairs I ordered.

 

You just an lost an order for over 1.2K, suggest you change your view of a customer.

 

My conservatory will just have to have plants.

 

d.

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If anyone from Next is reading.

 

Tomorrow I will be cancelling that nice glass table and chairs I ordered.

 

You just an lost an order for over 1.2K, suggest you change your view of a customer.

 

My conservatory will just have to have plants.

 

d.

More space for Strelitizia?

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  • 12 years later...

This topic was closed on 03/07/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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