rizel123/Hardship claim ****WON****

[MARTIN3030]

By their own admissions timescales can no longer be guaranteed....they simply have not got the resources or manpower to deliver in all cases by 12 weeks.

My mate submitted his app in September.There followed half a dozen letters between Lloyds and him over 2 months.

The Fos then continued to send 4 weekly updates basically saying they were still looking.....and looking.....and looking.....he finally had a final response from the FOS in June-9 months AFTER filing the complaint and over 24 letters later.

Cag is littered with stories of similar cases.

[MARTIN3030]

In the OFT consultation into their work and funding year on year from 2009/2010 2010/2012...they admit there will be a reduction in funding and also talk of trying to encourage staff to stay in their employ for longer they speak of high staff turn over.

This is not suprising given that staff have to explain to irate complainants so often - the reasons as to why theres nothing to report on their case.

[yourbank]

By their own admissions timescales can no longer be guaranteed....they simply have not got the resources or manpower to deliver in all cases by 12 weeks.

My mate submitted his app in September.There followed half a dozen letters between Lloyds and him over 2 months.

The Fos then continued to send 4 weekly updates basically saying they were still looking.....and looking.....and looking.....he finally had a final response from the FOS in June-9 months AFTER filing the complaint and over 24 letters later.

Cag is littered with stories of similar cases.

So it's not a clean case then?

[MARTIN3030]

Guy is on JSA with threatening letters from his utility suppliers.

Lloyds took 2700 in charges.

He paid many of them but in the space of 4 months went from having a balance of £51 overdrawn to £1275 overdrawn.

FOS said that he was not entitled to a refund since the question as to whether Lloyds had taken unfair unauthorised overdraft charges was not yet settled in the Courts.

They therefore said since Lloyds had frozen interest they were compliant to the waiver.

They were still entitled to attempt to recover the £1275 from him by whatever means.

They also said he could file a claim for the 2700 (which with 8% interest is £4,100)..but that it would be stayed

Which we already KNOW.

I have since helped him to file an N1 and Lloyds have been informed.

Suprisingly there has been a distinct silence from Lloyds.

[rizel23]

good god, some people have it really bad from above post!

 

Well i'm extremely happy with getting this sorted with the help from everyone on this forum, yes it was not a massive case, but to be honest, bar one phone from collection department demanding £500 RBS have been very good and seems stuck to the rules.

 

I haven't offered anything in terms of repayment, I'm sure they will contact me shortly though! lol

[rizel23]

well had letter confirming accpetance of charge refund other day.

 

Now this seems strange, i signed the form, accepting the amount offered, and also signed a form accepting new debit card, but they want me to sign in branch, i'm i looking to into this? thanks (heres letter)

 

http://i40.tinypic.com/2yvja0l.jpg

[rizel23]

Hi all, i currently have a student account with RBS with overdraft of £1850, i had a previous thread that won a hardship case due to illness and lack of work after i graduated, and to RBS's credit they have frozen the interest and accepted a token payment of £5 a month

 

I've just got a job, all be it low paid and still struggling with other bills but my grandfather said he could offer me £400 pounds, is it worth offering RBS this as a full & final settlement or will they simply laugh at me? Thing is if i could stretch to £20 a month on a repayment it will take forever to clear, all be it at 0% but sure they will want more in time! thanks!

[craigers]

rbs won't hold interest forever and i fear they will end up defaulting you. no danger they'll accept £400 f+f either. rbs are particularly greedy.

[maxfoutz]

Thing is if i could stretch to £20 a month on a repayment it will take forever to clear, all be it at 0% but sure they will want more in time! thanks!

 

________________

Lexus Contract Hire | Roadside Assistance

Edited December 2, 2009 by maxfoutz

[rizel23]

well it seems it hasn't taken RBS that long to get through the Hardship cases after the courts decision

 

http://i47.tinypic.com/69nw47.jpg

 

Can anyone please advise on what best to do, i was repaying RBS £10 a month to reduce the balance with interest frozen under Hardship, seems they are now taking this away, can they do this by law? I can stretch to £20 a month but no more but with interest I'll be back in the position i was in the first place with them! arrahhh!

[rizel23]

can anyone offer any advise? Can they now takeaway Hardship status because of the test case? thanks

[Michael Browne]

What is the current overdraft limit and what is the outstanding balance. can you give an estimate of interest you were paying previously which might help to work out if you will be worse off as a result of this. Are you still in financial hardship (ie priority debt arrears)

[rizel23]

The current overdraft limit is £2000, and i currently owe £1850, part of it is\was interest free as it was a student account & i presume changed to a graduate account. I agreed to pay £5 a month as i was on jobseekers, now have a job and a little more sorted so was going to offer to up my repayment to £40 a month before they said they were takeing away my hardship status & adding interest!

 

the interest rate is currently 9.9% APR, the first £1000 is interest free untill June\July'ish this year as that will be 3rd year after i graduated (2007) so obviously interest repayment will go up again.

 

I now have a job but still have outstanding credit card balances (whhich i'm challenging, managed to pay back HSBC 2K since working but really want to get this sorted so not sure if i would still qualify for hardship but seems mighty bad of them to just take it away instantly because of court case. I just want to get a repayment plan sorted with them.

[rizel23]

p.s thanks for your reply.

[Michael Browne]

If you graduated in 2007, the interest free overdrafts would be:

 

2007-08 £2000.00

2008-2009 £1000.00

2009-2010 £500.00

 

Can you clarify the dates that natwest have for you graduating cos it would appear as though you may only have £500.00 interest free.

[rizel23]

i checked my lefalet from RBS today

 

2007-08 £2000.00

2008-2009 £1500.00

2009-2010 £1000.00

 

onwards from that to be arranged + fees ect

[rizel23]

Hi all, i need to contact RBS via post following up my overdraft rate, it has gone up from £10 a month interest to £30! Does anyone have postal address as i think the or is it still this? As heard they where closing some down? thanks

 

5th Floor, Tay House, 300 Bath Street, Glasgow, G2 4RS

[rizel23]

I opened a student account with them 4 years ago with a 2K overdraft, this was interest free then moved to a graduate account. I was out of a job after Uni and ill and could not have worked even if i had found one. I started paying back the over draft at what i could afford (£35 a month) and have got it down to £1800, now the account has changed into a standard account and interest has gone from £6 a month to £29 so of my payments £6 will reduce the balance

 

Is there anything i can request to see what terms and conditions i signed up for as i can't find my original paper work.

 

I have written to RBS with my concerns about the high amount of interest rise and they basically told me it was what i signed upto. Thanks

[alfwithhair]

Well they would say that wouldn't they,

Have you asked the bank for a copy of the terms and conditions applicable to the account at the time of opening?

You could always send a SAR to RBS, it cost £10 , but they have to supply all the data they hold on, but wether this would include the terms and conditions I don't know.

 

A CCA request would not be applicable as it is not a credit agreement as such , but an over draft.

 

I would wait and see what others have to say, but I see no reason why you can't ask to see a copy of what they are saying you signed up to

[debbbbsy]

You could always send a

SAR

to RBS, it cost £10 , but they have to supply all the data they hold on, but wether this would include the terms and conditions

I don't know.

 

Send the SAR to RBS data controller

Joyce E Tudor

Regulatory Risk

Business House B

PO Box 1000

Edinburgh

EH12 1HQ

 

Ask for all documents , inparticular request a copy of your overdraft agreement.

 

Which department responded to your initial request ?

 

Debs

[rizel23]

Thanks for the replies, just had time to follow this up.

 

I had a reply from Alasdair Stewart, Senior Business Associate, Tay House Glasgow.

 

I shall reply to him requesting this is now a formal compliant until I see the overdraft agreement i signed up-to along with the original T&Cs and include £10 cheque and the SAR Request, does that sound about right? thanks