Capital Finance One/Payday Credit - Anyone else used them? -

[weth28]

I had a payday loan out with these people on July 09 i had previously used them before and had paid them in time, unfortunately i had to enter a debt management plan and Capital Finance were informed of this, i asked for references numbers etc to give to my debt company but i heard nothing. Until May 14th of this year were they have taken £160 out one day and £200 the next, the other problem is i only have a basic bank account with no overdraft facilities so the payments are pending until money enters my account, i only work 20 hours a week and most of my income is supplemented by wtc and ctc, i have lost my child benefit money and last weeks credits. My bank says they cannot stop the pending debits and i have reported to them as fraud, i have absolutely nothing to live on until this is sorted. What chance to i have of getting my money back??

[robjam1969]

I had a payday loan out with these people on July 09 i had previously used them before and had paid them in time, unfortunately i had to enter a debt management plan and Capital Finance were informed of this, i asked for references numbers etc to give to my debt company but i heard nothing. Until May 14th of this year were they have taken £160 out one day and £200 the next, the other problem is i only have a basic bank account with no overdraft facilities so the payments are pending until money enters my account, i only work 20 hours a week and most of my income is supplemented by wtc and ctc, i have lost my child benefit money and last weeks credits. My bank says they cannot stop the pending debits and i have reported to them as fraud, i have absolutely nothing to live on until this is sorted. What chance to i have of getting my money back??

 

Have you got time to have your income put into another account? failing that I would go right to the top with the bank. How can they justify pending payments whilst awaiting income to offset it against. It will be hard work but I would make a lot of noise - point out in no uncertain terms that it is benefit money they are playing with.

 

Good luck

[weth28]

Hi

 

Thanks for your advice, i am getting physically sick over this now its too late for this weeks tax credits but i have no other accounts for it to go in, i phoned the back today but again no joy they are investigating my allegations, i do not understand how they can authorise these payments when i have a basic card cash account with no overdraft facility, the transactions were made at 03.18am.

[robjam1969]

Hi

 

Thanks for your advice, i am getting physically sick over this now its too late for this weeks tax credits but i have no other accounts for it to go in, i phoned the back today but again no joy they are investigating my allegations, i do not understand how they can authorise these payments when i have a basic card cash account with no overdraft facility, the transactions were made at 03.18am.

 

If the bank won't play ball you will need to sort a new account out as a matter of priority. They are easy to open, failing that can you get it paid into someone elses account? Until you have income going elsewhere they may be back for more when they realise your bank will pay.

[weth28]

My bank has cancelled the pending payment on my account but say Capital Finance One may ask for it again, can they take the money after i have cancelled the card, i am still trying to reach cap finance themselves with no luck.

[robjam1969]

My bank has cancelled the pending payment on my account but say Capital Finance One may ask for it again, can they take the money after i have cancelled the card, i am still trying to reach cap finance themselves with no luck.

 

Great news - a relief I bet.

 

Under normal circumstances they can't get the money after you have cancelled your card. Some of these companies though can force payment through on them. Leave your cash in account for as short a time as possible and put it somewhere safe.

 

In the long term new account is the only true safe haven.

 

CFO always hard to get hold of - insist on paying by standing order or over bank counter if they ask for your new bank details

[weth28]

hi yeh thanks, a bit relieved at least i could draw some money out today, ive applied for a new account so hopefully that will also help, thanks for your advice, just hope CFO get what they deserve.

[weth28]

CFO have now taken another £160 out of my account today, leaving me with £5, thats £360 in total in one week, this is after the pending payment and my card had been cancelled, I have today reported a dispute with this company after retail fraud said because i had used this company prev it was not a fraud!! They had forced through the payment as a cash payment. After a week of telephone call and emails i have not yet heard a thing from CFO. I am again without any money and no help from my bank.

[briggs123]

Hi by reading what everyone else says i understand that this company is a nightmare!!! i have recently took out a loan with them and have now found i cannot repay the loan back in full !!

 

I have sent them an e-mail an had no reply !!! I would like to get this sorted as quick as possible ! can any 1 help me on what to do ? i have no contact number for them and they dont seen to reply !!! Getting worried incase any of the above problems occur with my self !

 

PLEASE HELP !

[vicky180]

Hi by reading what everyone else says i understand that this company is a nightmare!!! i have recently took out a loan with them and have now found i cannot repay the loan back in full !!

 

I have sent them an e-mail an had no reply !!! I would like to get this sorted as quick as possible ! can any 1 help me on what to do ? i have no contact number for them and they dont seen to reply !!! Getting worried incase any of the above problems occur with my self !

 

PLEASE HELP !

 

Cancel your debit card straight away and think about getting a new account This company have been known to ''push payments through'' even when your card has been cancelled. They are notoriously hard to get hold of although if you owe them money you may find that they hard to get rid of Id try this email address Barry.Silver@capitalfinanceone.co.uk, i have managed to speak to somebody through here before, whether its ''Barry Silver'' or not nobody knows. There is a phone number:

0843 216 4323, however they do not always answer.

I do now have an arrangement in place with these now at £20 per month, just hold your ground and be firm, you will usually find that they will back down eventually, good luck

[stanleybarlow]

I took out a day day loan with capital one, and between signing the electronic aggreement and recieving the funds i came across this foru,. To be honest i was really worried following all the comments above, but i recieved the payment 48hrs after the application went through, and I have had no problems since. I do agree they are very hard to get hold of, which i think could be better, but i am pleased to say everything has gone fine with them so fare.

[lozzzy]

Hi

 

I've tried to email COF through there website and on there customer service email address, however they dont respond apart from with emails informing me that they have fined me £10!!!

 

Anyone any advice!

[Conniff]

Hi

 

I've tried to email COF through there website and on there customer service email address, however they dont respond apart from with emails informing me that they have fined me £10!!!

 

Anyone any advice!

 

Throw a statutory request at them in the guise of a sar, that will get their attention.

[lozzzy]

Sorry to be dumb, how do i do that? is that teh one where you send them a cheque for £10?

[Conniff]

Yes, that's the one.

[robjam1969]

Robjam, you offer all this advise but are you sure you know what your tlking about? Its prob not your fault but the advise you gave me did not help at all!!

 

I have been in constant contact with the solicitors who have been advised to accept nothing but full payment. A court date has been set n to be honest im pretty worried about it. I have been told that the court will only make me pay what I can afford but still i didn't want a court appearance against my name!!

 

Hi Boystory.

 

Sorry to hear that. I have just read your post and unless I am much mistaken I suggested you pay the CFO loan. they had just forgotton to take it. I just said you shouldn't be penalised for their delay.

 

At the end of the day feel free to ignore me.

[42man]

CFO rep...the Consumer Action Group is all in favour of companies who come on here and address any issues that their customers / clients have, what however is not so clever is employees who work for these or associated companies who pretend they have taken loans out, come on here and make comments on their own situations and do not reveal they actually work for the company itself !!

[I_hate_CFO]

Ive just had £250 taken from them and i dont have a loan with them, so its theft, i ve told the police and they called me back on this number

 

02085065798

[Jamie Main]

READ THIS...........READ THIS............READ THIS...

 

I took a loan out with capital Finance one last year... however after going through a seriously bad cash flow problem I was forced to enter a debt management program which this loan was taken into.... I have been paying my monthly fees and these have been distributed to all the people i owe money too- including capital finance one.

 

Around a month ago i got an email from someone working for capital finance saying they would erase all fees and from my balance ( i now owe 145) if I took another loan out with them, - a new product they were testing???? and paid directly to them instead of the debt management program. I thought this was a good opertunnity to rebuild my credit history so i took up the offer.

 

After applying for another £300 loan with them, ***signed the agreement- and guesss what- they declined me!!!! saying i have an outstanding loan??- they already new this.

 

I forgot about it and moved on... still paying my money to debt management..

 

I got paid on the 30th june, 2010.... only to find that they( capital finance) have taken £360 from my bank account (£200, £100, £60) and left me with £5.87 for the month.... I AM OUTRAGED,,, HOW CAN THEY DO THIS ??????? HHHHEEELLLLPPPPPPP!!!

 

* they tried to take a further £160 but returned it before it actually left my account balance- this would of taken me overdrawn.............. please i would like to hear all responses......

[Jamie Main]

I had a payday loan out with these people on July 09 i had previously used them before and had paid them in time, unfortunately i had to enter a debt management plan and Capital Finance were informed of this, i asked for references numbers etc to give to my debt company but i heard nothing. Until May 14th of this year were they have taken £160 out one day and £200 the next, the other problem is i only have a basic bank account with no overdraft facilities so the payments are pending until money enters my account, i only work 20 hours a week and most of my income is supplemented by wtc and ctc, i have lost my child benefit money and last weeks credits. My bank says they cannot stop the pending debits and i have reported to them as fraud, i have absolutely nothing to live on until this is sorted. What chance to i have of getting my money back??

 

 

 

read mine dated today... more or lesst he same as yours, debt management, money taken out,,,, we need to get help with this.. have you heard anything yet???

[robjam1969]

The simple truth is they wanted your card details. Why would they lend to you again when you didn't pay last time.

 

Virtually no way of getting it back.

 

I wish I could be more positive.

[Jamie Main]

The simple truth is they wanted your card details. Why would they lend to you again when you didn't pay last time.

 

Virtually no way of getting it back.

 

I wish I could be more positive.

 

 

they cant do that tho. For one I dont even owe them as much as they took off me- theres at least a £200 difference.

 

and for 2 they passed the debt over to a collection agancy so they dont even controll it anymore.

I will get my money back. I need it to live for the rest of the month.

I am goin to fone wen they open on moday, if they dont pay it to my bank immediatley then I will get trading standards, the police, the media and offcom involved. And considering that I am a soldier with the Armed Forces I think they will pay back pretty quickly as they dont want the headlines like:-

 

"company stole money off soldier soon to be deployed to Afghanistan"- that could pay for vital kit I may need- catch my drift.??

[robjam1969]

Go for it jamie.

 

The only time they have handed money back is when the bank have reversed a transaction. Probably your best starting point.

 

Good luck

[Jamie Main]

Go for it jamie.

 

The only time they have handed money back is when the bank have reversed a transaction. Probably your best starting point.

 

Good luck

 

 

Thanks ;-)

 

I fully intend to get all of my money back, all my phone calls will start on monday when they open.

 

I dont think the banks (alliance and leicester) will refund a card payment, but when the payment was due to leave my account it came up on the banks computers as (letters, monument, documents etc), the bank were the ones that told my that it looks fraudulent. Then when the money did actually leave it said Capital Finance on my internet banking..

 

I have sent emails out and if I dont get a reply by tomorrow I am goin to get advice from Financial Ombudsman- on there website it says that they will even call the company involved if you dont feel like doing it yourself. Then, if I dont get conformation from Capital Finance by monday evening that the money is on its way back to my banking account then I am goin to get every "Tom &ick and harry" involved- I will bring the company down if I have to- I feel that strongly about it- THEY STOLE MY MONEY!!

[robjam1969]

Hi jamie

 

I suspect you will back tomorrow.

 

CFO will give you nothing albeit I hope I am wrong. All the authorities take weeks if not months to act. Great eventually but won't help you in the short term.

 

Another thing - CFO generally don't answer the phone.