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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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george mcm vs Clydesdale bank


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Just take the advice of the nice lady from the BBA, and phone your bank to let them know if you think there'll be a problem and ask them to increase your overdraft, so you won't get charged.:rolleyes:

 

She didn't mention what to do if they say no. :-x

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I have recieved a letter too from the Clydesdale Bank aknowledging the £10 sent and that they can supply me with my past 5yr statements. It also says as follow - "If you have requested information relating to manual intervention on your account, please note that the Data Protection Act 1998 does not specifically require data controllers to disclose whether its processing activities were conducted manually or on an automated basis and nor does it specifically require disclosure of the reason why one method of processing may have been prefered in any particular case" this was sent from Advice Quality Unit. So where do I stand ? will i get my cash back once i add the charges up ? what's the next move ? please help

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I've put this link in a separate thread but it may be of some interest here, particularly in light of the defence used by the Clydesdale.

 

Sheriff Principal rejects banks' defence of res judicata | GLC July 2007

 

"here has been a problem of claimants in Scotland suing for separate years of charges in separate (but never more than one at any one time) small claims actions. Some banks, including the Clydesdale/Yorkshire Banks had been using the defence of res judicata (the basis of the claim has already been decided in the first action, so any subsequent claim is incompetent) to prevent claimants in Scotland recovering more than £750 (the small claims limit in Scotland).

 

In Taylor v Yorkshire Building Society, the Sheriff Principal for Tayside, Central & Fife overturned a decision in favour of the Yorkshire, and held that bank charges were a succession of wrongful acts - each one being actionable.

 

So this decision may provide legal support to use the small claims system in Scotland to sue for tranches of bank charges (i.e. several claims x £750 - but remember you cannot have two claims on the go an anyone time); at the very least this should be used by claimants to negotiate with the bank to get offers above £750 in Scotland - by arguing any settlement is for X year only, and failure to increase the offer will result in subsequent small claim(s). The decision is only binding in Tayside, Central & Fife. The alternative is to pursue a complaint with the Financial Ombudsman.

 

 

 

Res judicata - case summary

 

In Taylor v Yorkshire Building Society 2007 GWD 19-334 Sheriff Principal Dunlop overturned the sustaining of a plea of res judicata in an action for

recovery of bank charges when a previous action had determined the

position regarding later charges on the same account. The deduction of

charges constituted a succession of wrongful acts each actionable, albeit

the basis of action in each case was the same.

 

The sheriff principal also questioned whether such actions were better remitted to the ordinary cause, as extended pleadings might well be of assistance."

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  • 11 months later...

Well nearly two years and 5000 posts after starting this thread im still waiting for payday. CB are amongst the hardest to deal with but what they dont realise is that the result will be the same in the end and I like many others will have my day.

 

 

Im taking a break from CAG but will return to make my 5000th post which will be the day I get my money back from this lot and probably the day I get lifted for BOP within my local branch as I swear they will be getting it BIG when I get it all back due to their "we have done nothing wrong speel" time will show them for what they are. Take it easy and you know where I am if you need me.

 

George

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Sure, hope so Bigmac ;)

Any advice I give is honest and in good faith.:)

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Help keep it up and active, helping people like you.

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Looking forward to it Bigmac. I think yours is probably the oldest outstanding claim on the site so it will be great to see you, and everyone else, have your day. CB don't realise who they're taking on.;)

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 1 month later...

Go away for a few weeks and my posts have shrunk, very weird.

Talk about dragging your feet, if and when we get our money back it will be in euros at this rate. The banks are pleading poverty and it wouldn't surprise me if the goverment intervene in all this especially after the HBOS fiasco.

Has there been any updates ive missed.

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  • 5 months later...

Its getting nearer, I wonder if I will get my dosh back before my third anniversary (July2006) of starting this claim!

 

0n a brighter note I was in my local branch on Friday waiting in line to be served when the manager went to walk by me, :D I managed to attract his attention and reminded him of our last conversation when he said banks had done nothing wrong and people who are charged are charged because they have failed to maintain their account with sufficient funds, and a long speel about how many people dont get charged. :rolleyes:

 

In front of around 20 customers I reminded him I was going to get my charges back that the bank had taken from me over the years as they have been found to be in the wrong and when I do I will be closing the account for good. He smiled and walked away but not before I said " So who was right and who was wrong then? "

 

 

Wont get my money back quicker but it made me feel much better.

 

Smarmy git.

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:D :D Good on you, bet that made your day.

Bank of Scotland account 1 - £2,666 WON

Bank of Scotland account 2 - £2,500 on hold

GE Capital charges -£30 won (hey, every little helps!)

Barclays Partner Finance £425 charges - £225 offer accepted.

 

Finally debt free after 4.5 years, thanks to my Debt Management Plan through Payplan. There is no better feeling :D

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