Philips Plasma 42PF7521D

[Traceyp67]

I purchased the above Plasma TV from a mail order catalogue approximately 18 months ago. I have never had any problems with it until this morning! To start with when switched on it did nothing at all even though the green light was on. I then unplugged it from the socket and left it all day until my return from work. I plugged it in and low and behold it worked fine........for about 15 minutes then the picture went, leaving a black screen with just sound!! Tried the same trick again, unplugged it for around ten minutes, plugged it back in again, worked fine........for about the same length of time!!I know online catalogue companies offer a 12 month 'guarantee' o products purchased from the, I beleive Philips only offer12 months too. What can I do? I can ill afford to just go out and buy another I have only just finished paying for this luxury scrimping and saving with hard earned wages!! I am a single parent to 5 children and can ill afford extra cost, let alone at christmas and the thought of the kids being without TV for the christmas period is heart breaking, for them not me. Can you tell me if I have any rights as surely a TV that cost £900 new should last longer than 18 months before it develops faults?

[flyingdoc]

Of course you have rights.

 

Under the Sale of Goods Act anything a company sells has to be fit for purpose and there is no way that they can consider that a 18month old plasma television at best part of £1000 will only last 18 months - I would expect at least 5 years if not more out of that machine.

 

In the first instance write to the catalog, detailing when you bought the TV and how much it cost. Tell them that you do not consider that 18 months is a reasonable lifespan for what is supposed to be a named brand product.

 

Dont let them fob you off and try and send you to the manufacturer - your contract is with them and not the MFR - tell them that unless you get a reasonable offer of recompense then you will be taking the matter up with the local trading standards.

[Traceyp67]

Wow, Thanks for your swift reply I will get onto it straight away.

Thanks again, I will keep you posted as regards the outcome....fingers crossed.

[Bookworm]

http://www.consumeractiongroup.co.uk/forum/general-consumer-issues/166877-bookie-grattan-again.html

 

See there for my issues on the same subject... As you can see, even though the TV was quite a bit older, showing them you won't get fobbed off with a "it's not our problem" works wonders. ;-)