First Direct- A Good Start

[MrAngry]

I wrote to FD last year claiming back all fees on my account. At first they refused to give me details of the charges; they insisted that I used the Data Protection Act. But when I wrote them a letter with all the legal references and made it clear that I was determined to see this through, they caved immediately and offered me a full refund. I have agreed to accept so long as they certify that their summary is in fact the full amount of fees taken over the past six years (reserving the right to sue if the list is incomplete).

 

Next onto my credit cards.

 

It feels like taking candy from a baby- now I know just how the banks feel about taking money from people's accounts- except that now the boot is on the other foot.

[MrAngry]

This topic was closed on 03/05/19.

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