Faulty Asda dvd player

[upsy_daisy]

we bought a divx player from asda 6months ago its just stopped working we took it back earlier tonight and they have stopped supplying that divx player so they have said kinda tough sh*t ive tried to email them but no luck tried to ring them no luck just get passed round my argument is they sold me an item with 12months warinty it isnt my fault they stopped selling it yet in order for me to get a replacement i have to pay and extra 40quid:eek: sorry i cant afford to do that so what would you do?

[SharpmanTF1]

take it back to them - regardless of whether the item is discontinued, they are still responsable for the warranty. if they can't get it repaired then you tell them you want it replaced or your money back.

 

but that's my opinion - best wait for a more experienced bod to advise how to approach this.

[gyzmo]

That about sums it up.

 

Asda is normally quite good with returns. If they do not have that model then it will be a case of replacing it with another one or refunding you (which will probably not be the full amount but not far off).

 

Let us know how you get on

[upsy_daisy]

They said they cant swap it like for like or replace it or fix it they told me to take it up as a complaint they was propper snotty now ive tried to email them but have had nothing and thats a week ago

[davethorp]

May be worth taking it back again and either hoping someone else is on customer services or asking to talk with a manager. Failing that do you have another asda store nearby

[gyzmo]

Or wrote in. Part 5A of SoGA is clear. If it cannot be repaired it must be replaced. If it cannot be replaced then a refund (partial) must be given or you can ask for money back (reducing the purchase price)

[SirHumpy]

I had the very same problem (not with asda they were great - but with the player) - the model you mention (on) is back in stock now in the NWest

[MARTIN3030]

I am suprised,as has been said,Asda are usually quite good.

Would have been better to have wrote a letter to CS rather than an email,or even a call to head office would probably have got you a response.

Anyway keep us posted.