And you thought you had problems with the DVLA!

[Conniff]

How can a department be so stupid - lets rephrase that, only the DVLA can have people so stupid, there can only be one qualifying point on a cv for work there - thick as ..........

 

Mother Takes Son's Ashes To Court - Yahoo! News UK

[Yellow160]

I also read this and was about to post the story... At least they could have issued an appology rather than we dont comment on individual cases. Sums the DVLA up really.

[stickwhistler]

Greetings.

This is my first post, so hello.

 

My problem with the DVLA is thus:

 

Mr J T Surname writes to DVLA to say he has recently moved

to new address. Can I have a new driving licence please?

 

DVLA then send Mr J T Surname vehicle tax reminder 2 months later.

Mr J T Surname writes back, saying he knows nothing about this car.

It isn't his, never was, and returns all paperwork.

 

DVLA then sent really officious letter to Mr J T Surname,

and a copy of the first registration document saying that he quite clearly is the person on the document,

and by the way, why hasn't he informed the DVLA

that the car is now at a different address (mine!)

or that the car has been sold (to whom?) ?

 

The documents sent by the DVLA shows my name - Mr M J Surname,

and all my details. I bought the car new (6 years ago), and still have it!

 

So I telephone the DVLA to ask why they are making a case for

Mr J T Surname being me (Mr M J Surname), and why are they saying that

Mr J T Surname has sold the car to me, when I am the original owner.

They reply Duh! So I ask them to get a senior manager to phone back.

 

2 hours pass.

Mr Officious Manager phones back, and makes every kind of

evasive pathetic excuse including that I must live at Mr J T Surname's address!

The post office must have delivered the letter to the wrong address,

even though they delivered the letters to Mr J T Surname's

correct postal address - he bought all the letters round to my address

which he obtained from the original registration document!

Also I must have had all the letters at my address because

the car was recently taxed - I taxed it online using the reg' number etc

because I had received no reminder, so couldn't use the reference number that asked for on the website.

 

Mr Officious Manager starts to shout at me down the phone!!!!!

 

I have to admit that I put the phone down on this person!

 

I have now made a complaint of Data Protection Act breach

to the Information Commissioner Central Office, and to the Welsh Info' Comm;

and to the customer services manager at the DVLA.

i.e. the DVLA sent my details to a third party.

 

Mr J T Surname is quite happy that he found a solution to his problem

i.e. he found me via the data sent to him by the DVLA, because it means

that he won't be prosecuted!

 

I have all the paperwork given to me by Mr J T Surname.

I am quite happy because this shows what everybody knew anyway

i.e. the DVLA are not to be trusted with data, and I intend that the DVLA

is prosecuted for this incident.

 

Case ongoing - will report back with further developments.

[patdavies]

and I intend that the DVLA

is prosecuted for this incident.

 

Case ongoing - will report back with further developments.

 

You may have that intent, but the only body that can prosecute for a breach of DPA is the Information Commissioner.