Greetings.
This is my first post, so hello.
My problem with the DVLA is thus:
Mr J T Surname writes to DVLA to say he has recently moved
to new address. Can I have a new driving licence please?
DVLA then send Mr J T Surname vehicle tax reminder 2 months later.
Mr J T Surname writes back, saying he knows nothing about this car.
It isn't his, never was, and returns all paperwork.
DVLA then sent really officious letter to Mr J T Surname,
and a copy of the first registration document saying that he quite clearly is the person on the document,
and by the way, why hasn't he informed the DVLA
that the car is now at a different address (mine!)
or that the car has been sold (to whom?) ?
The documents sent by the DVLA shows my name - Mr M J Surname,
and all my details. I bought the car new (6 years ago), and still have it!
So I telephone the DVLA to ask why they are making a case for
Mr J T Surname being me (Mr M J Surname), and why are they saying that
Mr J T Surname has sold the car to me, when I am the original owner.
They reply Duh! So I ask them to get a senior manager to phone back.
2 hours pass.
Mr Officious Manager phones back, and makes every kind of
evasive pathetic excuse including that I must live at Mr J T Surname's address!
The post office must have delivered the letter to the wrong address,
even though they delivered the letters to Mr J T Surname's
correct postal address - he bought all the letters round to my address
which he obtained from the original registration document!
Also I must have had all the letters at my address because
the car was recently taxed - I taxed it online using the reg' number etc
because I had received no reminder, so couldn't use the reference number that asked for on the website.
Mr Officious Manager starts to shout at me down the phone!!!!!
I have to admit that I put the phone down on this person!
I have now made a complaint of Data Protection Act breach
to the Information Commissioner Central Office, and to the Welsh Info' Comm;
and to the customer services manager at the DVLA.
i.e. the DVLA sent my details to a third party.
Mr J T Surname is quite happy that he found a solution to his problem
i.e. he found me via the data sent to him by the DVLA, because it means
that he won't be prosecuted!
I have all the paperwork given to me by Mr J T Surname.
I am quite happy because this shows what everybody knew anyway
i.e. the DVLA are not to be trusted with data, and I intend that the DVLA
is prosecuted for this incident.
Case ongoing - will report back with further developments.