faulty Samsung 40" LCD TV from curry's.

[MikeMurder]

Hi, i wonder if i can just get some clarification from the knowledgeable people here?

On April 30th this year i bought a Samsung LCD TV (LE40A456C) from Curry's, the cash price was £749.99 ( which dropped by £200 a few weeks later ). We took it on HP and we tookthe TV home that day. The TV is wall mounted in my living room on a proper bracket that i bought elsewhere and has been fine for the past 5 months.

 

However 4 days ago we noticed a vertical line on the right side of the screen, it apears for about 20 minutes in a morning when the TV is first turned on and it gradualy fades. we dont see it again unless the TV has been on standby for about 15-20 minutes. A friend has advised that he suspects a dodgy pixel driver.

 

 

 

I phoned the Tech Guys at Curry's who told me i needed to phone Samsung directly, which i then did. Samsung said they would find an authorised repairer close to me, he said they would use "Martin dawes" in Warrington and that they would phone me in 4-5 working days to arrange a date to collect my TV and take it away for repair.

This all seems wrong to me, the TV is only 5 months old and so i presume that curry's have a legal obligation to replace the set for me if i so wish, and i do want a replacement (the same model, i just want what i paid for in good working order). In the long run i will be paying over £1,000 for this TV so i think it only fair that they should replace it.

 

Am i within my legal rights to demand a replacement rather than a repair job which will leave me without a TV for god only knows how long ?

 

Thanks in advance for any help,

 

Mike Speakman.

[ForestChav]

Not if a replacement would be disproportionate to Currys. By your information this would cost them £1000 so if it costs them £100 to repair the fault then it is unreasonable to expect a replacement item.

 

The fact it is 5 months old has no bearing on the relative costs of either remedy. Unless you can prove that being without this TV causes you undue inconvenience (lol!) then you have no right to a replacement if that is disproportionate.

 

The clause regarding six months from purchase in SOGA is merely down to ascertaining whether the fault was there at purchase - within six months it is presumed to be and the only change is outside this you have to prove it was. By offering to repair the item Currys have acted within the law (though one could pedantically argue that they should be making the contact with Samsung and not you).

[MikeMurder]

i just went in and had a chat with curry's, they have offered to loan me a suitable enough TV for the duration that Martin Dawes have my TV for Repair but have also stated that if the repair takes longer than 28 days they will replace my TV with a new set.

 

i dont know the in's and out's of all this but i have to say that this sounds like a good arrangement to me

 

and i wont suffer any undue inconvenience by being without a TV for a few weeks LOL

 

Thank you ForestChav for your prompt reply and advice, i will keep my fingers crossed that there are no bumps in the road ahead

 

Mike.

[Antidom]

By offering to repair the item Currys have acted within the law (though one could pedantically argue that they should be making the contact with Samsung and not you).

 

Just to clarify the reasoning why the customer is sometimes asked to contact Samsung from their home. In my experience most customers when they ring or visit the store forget their serial number. The S/N is something that Samsung will ask for before they authorise a repair and no amount of store pressure can make up for the series of digits that they ask for. It also gives the repairtechs a chance to diagnose with detail over the phone, allowing the tech more of a chance to fix it first time as they would've been better prepared.

The store WILL ring Samsung on the customer's behalf as long as they have the serial number and the precise problem.

[ramram292]

i have same problem with my toshiba 46" lcd,ive a red line that appears 6 inches from the left of the screen when i turn the tv on from standby.the line vanishes after 5 mins.the tv is 5 months old also bought from currys.what was the out come,what was the problem,was it repaired.