Advice with Argos

[Dorabell]

Hi all i am looking for advice for my son please, he brought a coner leather suite from argos last november, about 3 weeks ago he notice there was some marks appeared which he thout could easy have been wiped off, on checking it was the leather comming off so telephoned argos so they sent a upholsterer to have a look at it, he said he would send argos the report, then argos would get in touch with my son 2 weeks went by now answers so my son telephoned argos the person he spoke to said he would ring him back in 24hrs no answers by then my son was getting angry so he telephoned again the next person he spoke to said that they had received the report from argos that it was throu wear and tear:evil: surely a leather suit that is only nearly 11months old should not be faulty? advice would be most appriciated thank you:)

[reallymadwoman]

I would suggest that your son stops phoning and starts putting everything in writing.

 

As to what he should write, other than 'Complaint' I can't really help as I know next to nothing about Sale of Goods or whatever else might apply. I'm sure someone else will be along to help soon though.

[gyzmo]

It is section 14 of the Sale of Goods Act that you need to quote. It states that goods must be free from defects and be of reasonable quality and durability. I doubt anyone would say that 1 year couch should suffer wear and tear.

[Dorabell]

Thank you both:) he has got in touch with trading standard they are sending him some templets letters and as explaind to him what do so hopefully it will get sorted the lady he spoke to was very helpfull:)