Citicard – Are they rattled?

[bankoff]

A friend of mine suddenly found out that he had a bad credit rating, it turns out that Citicard had accepted an application from him (unknown) and someone had been using card.

 

To cut a long story short, family member, sorted it out and paid, when applying for mortgage found they had a defaulted credit reference. Don’t know what charges were, but after seeing your site applied to Citi with the DPA letter on Wed 8th. Today 6.45 (Citiman working late obviously) ,,,, guess what,,,,,, they telephoned him.

 

Conversation went as follows: TRIED TO REMEMBER WORD FOR WORD

 

Friend: I would like statements for last two years under the DPA.

Citiman: reference your letter requesting these statements, we need you to fill in a form and there will be a fee for this service.

Friend: No, Its my right under the DPA to request this service.

Citiman: Your wording of the letter is not quite right.

Friend: Why

Citiman: Went on about the form again, and then said you will need two forms of ID

Friend: Then said to him if you had taken TWO for ms of ID when this card was taken out, we would not be having this conversation now, we’re fighting back. :twisted:

Citiman: Where did you get this letter :?

Friend: From a good source (The Forum of Course)

Citiman: Well I would like you to fill out this form (WHEN IT ARRIVES?)

Friend: Said he accepted the £10 fee, but not the form!!! :?

Citiman: Fair comment, but can you tell us where you got the info about the DPA letter from?

Friend: If you say there is something wrong with it, perhaps you can send a correct version of it!

Citiman: Jokingly said yes, we have a few of these at the moment. 8)

 

Any suggestions as to what should go in the letter to Citiman tomorrow?

[BankFodder]

Do not agree to send a form. It will make it harder for others if an inaccurate culture is allowed to develop.

 

Simply sned the £10 with the letter and insist that the request is complied with or else there will be a complaint.

You can also pint out that they have a contratual duty to compley with all reasonable requests under UK law.

 

Send the letter special delivery

[bankoff]

Thanks BankFodder, will make sure he ignores the form, also will try and scan to you! Should be interesting.

[BankFodder]

If he insists on the form then you want to now who the data protection Officer is and you write a complaint directly to him.

[gomadnomad]

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[sunseeker]

Hi Bankoff,

 

I requested my statements over the phone, they sent them within a few days then 10 days later I got a reply from the Data Protection Office (Richard Cooke) asking me to fill in the form you are talking about and they were unable to apply the fee to my citi card account as:

 

'the charging of interest on the fee would exceed the maximum permissible fee of £10 under Regulation 3 of the Data Protection (Subject Access) (Fees and Miscellaneous Provisions) Regulations 2000.'

 

Perhaps if banks, credit card companies, etc ask for more than the £10, we could use this quote to prevent them overcharging for once!

 

Good Luck to your mate, though I'm sure luck doesn't come into it, as the charges are unlawful :twisted:

[BankFodder]

'the charging of interest on the fee would exceed the maximum permissible fee of £10 under Regulation 3 of the Data Protection (Subject Access) (Fees and Miscellaneous Provisions) Regulations 2000.'

 

I hope that you told him to lump it.

[sunseeker]

Didn't have to as they had already sent me the info I needed!

 

A*se and elbow springs to mind.

[bankoff]

Friend posted off £10 Recorded delivery today, no intentions of filling out silly forms.

[bankoff]

Update Citi Card. Letter back today, asking for another £10 , complete with silly forms. Have they lost the cheque?

 

:twisted: Letter (RC) back to them immediately saying no forms, no ID and your time is running out! and threatening them with Information Commissisoner. We shall see what turns up.

[bankoff]

Citycard won' t play ball with the DPA request. They still insist of two forms of ID and the form filling.

 

They also say the letter is wrong?

[ispartacus75]

How long do they have left under the DPA request?

 

Let their time run out (they have already had a reminder) and then report them to the IC.

 

At the same time inform them that you want an amount back to be estimated by yourself as they failed to provide the data that you requested under the DPA in the first place.

[bankoff]

Just rang the DPA office, they say that we have to comply with their request for ID and fill out their forms.

 

Citi are being really pedantic - warn everyone else

[bankoff]

ALSO - the DPA office said that they will have 40 days from the date they receive the Forms and the ID.

 

Have we spoken to the wrong person in the DPA Office?

[Tinkerbelle]

Any news?

[CLEOPATRA]

Hi there,

i had the same problem with Citi Cards, but i filled in the form, had already made a written request and sent a £10.00 fee. I enclosed a letter reminding them, that the 40 days started from the date i sent first DPA request, and not when they recieved the form back, am now waiting to see what happens.As a thought, surely they must know who we are, as they have been sending us statements, surely this should be enough for them as far as identification!

[bankoff]

This topic was closed on 03/06/19.

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