??

[amandapac]

i have just receved a reply from sending my first letter it says

 

thanks for the letter dated 16th june which we receved on 21st june requesting info on your account for bank statments covering the period 1st november to date

all the transaction info you have requested is available on our systems and will be fowarded to you within 40 days free or charge under seprate cover. i therefore return your £10 fee.

 

unfortunaly we are unable to suply a list of charges applyed to your account for the last six years because we do not store this info seprately from other transaction data. we can only supply a list of the transactions on your account which will include details of any charges applied

 

you will apprecite that first of all not all manual interventions on your account may be recorded, for example if a member of staff looks at a paper document relating to your account, a record of that activity will not always be made. moreover an intervention may be carried out by any one of a large number of departments in abby.yhere is no central record of suck interventions because this is not the kind of information that we usually need nor, more4 importantly information that a customer would normaly request

 

i regret therefore that i am unable to supply a detailed info of any manual intervention.i am sorry for any inconvenience this may cause.

 

i dont understand where this has now left me and what my next step is ive got my bank statments and have added together all the charges and intrest plz help!!!

[pmhread]

Perfectly normal. Check out the FAQ's (in particular the step by step instructions).

 

Why not post a thread on the Abbey forum where you get more specialised help and support on reclaiming your bank charges.