Bright house of horrors

[jonbhoy]

hi,

 

my partner and i have had 9 agreements with brighthouse,

between 2004 and 2009,

over the 9 items,

we have paid £2033 OPTIONAL service cover,

and over £900 dlc.

 

we only missed 1 payment when my partner was in hospital having our daughter(and they were not sympathetic)

 

1 clown threatened my partner they would come to the house and lift items from the house,

so i went into the store to have a word in his shell,but,he apparently wasnt working that day.

 

i have called the customer care (what a joke) number,and all i got was a mouthy little bitch,telling me that i signed for it so basically tough luck,

 

i trtied to explain, that when we signed for the goods we were told that we must take the OPTIONAL service cover,or we would not be able to proceed.

but she said this wouldnt happen,they would not force anyone to take the cover as it is OPTIONAL.

but i was sitting in the store when they told both of us that we NEEDED to take the cover.i am far from stupid,or deaf.

 

The damge cover was not even mentioned in the store,and we didnt even know about it until this week when we got copies of our agreements.

 

so over the 5years,we have paid nearly £3000 for absolutely nothing.

 

they are nothing better than a shower of crooks.and we will certainly not be back near.

 

anyone who has any info at all regarding claiming this money back could you please let everyone know.

 

p.s. anyone out there who is getting threats,dont hide behind the door,go in and sort it out,because this lot dont like getting what they dish out.

[dx100uk]

put in a std PPI reclaim

 

see my sig

 

dx

[pinkfloydianuk]

hi,

 

my partner and i have had 9 agreements with brighthouse,

between 2004 and 2009,

over the 9 items,

we have paid £2033 OPTIONAL service cover,

and over £900 dlc.

 

we only missed 1 payment when my partner was in hospital having our daughter(and they were not sympathetic)

 

1 clown threatened my partner they would come to the house and lift items from the house,

so i went into the store to have a word in his shell,but,he apparently wasnt working that day.

 

i have called the customer care (what a joke) number,and all i got was a mouthy little bitch,telling me that i signed for it so basically tough luck,

 

i trtied to explain, that when we signed for the goods we were told that we must take the OPTIONAL service cover,or we would not be able to proceed.

but she said this wouldnt happen,they would not force anyone to take the cover as it is OPTIONAL.

but i was sitting in the store when they told both of us that we NEEDED to take the cover.i am far from stupid,or deaf.

 

The damge cover was not even mentioned in the store,and we didnt even know about it until this week when we got copies of our agreements.

 

so over the 5years,we have paid nearly £3000 for absolutely nothing.

 

they are nothing better than a shower of crooks.and we will certainly not be back near.

 

anyone who has any info at all regarding claiming this money back could you please let everyone know.

 

p.s. anyone out there who is getting threats,dont hide behind the door,go in and sort it out,because this lot dont like getting what they dish out.

 

 

jonbhoy,

 

Check out my thread at http://www.consumeractiongroup.co.uk/forum/showthread.php?336908-Sales-of-Goods-letter-to-Brighthouse-amp-OSC-Reclaiming

 

You may find some answers to your questions here. I am currently in the process of reclaiming OSC and Late Payment Charges back from Caversham Finance LTD (BrightHouse).

 

pfuk

[2w0gng]

i work for a large housing organisation, as an elecrical inspector etc. and

 

was called to inspect a problem at one of our tennants house reguarding problems with their brand new cooker,

which was smoking and tripping the electrics.

 

the cooker was bought and installed by brighthouse.

 

on inspection, the cooker cable had melted and was connected incorrectly,

 

the live was connected to the neutral terminal and neutral connected to the live terminal. and the earth wire loosely connected.

 

when i was there, a brighthouse field engineer had turned up,

 

when i question him about their electricians qualification etc,

he told me that they do no have any,

as they are trained 'in house',

 

when i asked where is the 'minor works certificate' i was told that they do not issue them as they do not have to produce any.

 

i stated that they have broken the law, by not complying to bs7671 electrical regulations and the electricity at work act,

and not being a register company with a goverment body eg the NICEIC, or a domestic installers scheme eg part P and not using qualified electricans.

 

the tennant also told me that no elecrical test had been carried on the cooker installation,

 

so how can brighthouse PROVE that it is safe for use.

 

luckly for the tennant they were not electrocuted..

 

.they are now seeking legal action against brighthouse.

[silverfox1961]

i work for a large housing organisation, as an elecrical inspector etc. and was called to inspect a problem at one of our tennants house reguarding problems with their brand new cooker, which was smoking and tripping the electrics. the cooker was bought and installed by brighthouse. on inspection, the cooker cable had melted and was connected incorrectly, the live was connected to the neutral terminal and neutral connected to the live terminal. and the earth wire loosely connected. when i was there, a brighthouse field engineer had turned up, when i question him about their electricians qualification etc, he told me that they do no have any, as they are trained 'in house', when i asked where is the 'minor works certificate' i was told that they do not issue them as they do not have to produce any. i stated that they have broken the law, by not complying to bs7671 electrical regulations and the electricity at work act, and not being a register company with a goverment body eg the NICEIC, or a domestic installers scheme eg part P and not using qualified electricans. the tennant also told me that no elecrical test had been carried on the cooker installation, so how can brighthouse PROVE that it is safe for use. luckly for the tennant they were not electrocuted...they are now seeking legal action against brighthouse.

 

WOW, thank you for registering with CAG to share this with us. Any chance you could visit the tenant and ask them to register as well so that we can assist if need be.

[dx100uk]

often wondered this myself

and also with curry's etc?

 

dx

[marcus6]

1 word, SHOCKING!

[dx100uk]

gonna close this thread now

 

if you have an issue

start a new thread

 

and tell us all about it.

 

dx