ok thanx for that, what are the risks of taking them to court,i am in part time employment,and dont know if i would be entitled to legal aid,or any other help, just a bit worried that this would end up costing me more than i am trying to claim.

hi, i already have copies of my 9 agreements with them, i just called the store and they printed copies off for me. so, ready for nxt move. over the 9 items bought from brighthouse,we have paid £2033.80 OPTIONAL service cover, and £936.92 DLC. so really hoping to claim some of this back. thanx for reply and info jc

hi,how do i go about trying to claim brighthouse OPTIONAL service cover,and/or the damage liability cover, i have copies of my agreements, now ready for the next step, is there a template claim letter or anything like that to help with the claim. any help would be well appreciated. thanx jc

hi, my partner and i have had 9 agreements with brighthouse, between 2004 and 2009, over the 9 items, we have paid £2033 OPTIONAL service cover, and over £900 dlc. we only missed 1 payment when my partner was in hospital having our daughter(and they were not sympathetic) 1 clown threatened my partner they would come to the house and lift items from the house, so i went into the store to have a word in his shell,but,he apparently wasnt working that day. i have called the customer care (what a joke) number,and all i got was a mouthy little bitch,telling me that i signed for it so basically tough luck, i trtied to explain, that when we signed for the goods we were told that we must take the OPTIONAL service cover,or we would not be able to proceed. but she said this wouldnt happen,they would not force anyone to take the cover as it is OPTIONAL. but i was sitting in the store when they told both of us that we NEEDED to take the cover.i am far from stupid,or deaf. The damge cover was not even mentioned in the store,and we didnt even know about it until this week when we got copies of our agreements. so over the 5years,we have paid nearly £3000 for absolutely nothing. they are nothing better than a shower of crooks.and we will certainly not be back near. anyone who has any info at all regarding claiming this money back could you please let everyone know. p.s. anyone out there who is getting threats,dont hide behind the door,go in and sort it out,because this lot dont like getting what they dish out.