Martin Vs First Direct

[Martin BFD1970]

I've sent my DPA letter and had a response 6 years statements delivered by courier and returning my £10 cheque.

 

Sent letter claiming refund and reply arrived today. They deny the charges unlawful and say I should contact their customer relations manager within 8 days or they will consider matter resolved.

 

Said if complaint can not be resolved they would ultimately have to refer it to the Financial Ombudsman Service.

 

I'm just filling in the Moneyclaim claim on the internet. Should I be noting the box to claim interest at 8% APR if so how do I work this out I can't seem to find the Spreadsheet in the library

[pmhread]

Think you might be jumping the gun a bit. Have you sent the letter before action?

 

Have a good read of the FAQ's by following the link below.

[Martin BFD1970]

Hi Thank you for your advice I was following the step by step instructions and believed I was at step 4. So what do I do from here I have to send a further letter giving a further 14 days. I have already filled in the Money claim per instrcutions at step 4 whre do I go from here then any ideas? can I delay the claim while I lodge my second letter?

[Michael Browne]

If you have only sent the preliminary letter, you need to send the LBA here:

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-letter-before-action-consumer.html

 

When you say you have filled in the moneyclaim form, have you just saved it online or have you actually submitted a claim?

[Martin BFD1970]

submitted it:( can I suspend action pending my sending the LBA letter do you know

[Michael Browne]

Phone the court first thing Monday. They don't work weekends so your online claim will not have been processed yet. If you're lucky they might withdraw it and refund your fee.

[Martin BFD1970]

Thanks I've e-mailed them already but will phone too just to be on safe side.