Need advice on next step, no response to 2nd letter

[crugga]

1st letter they fobbed me off, 2nd letter I got in depth. My arguement is i'm self employed and it was never explained that I had to go into insolvency to be able to claim and that the cover is considerably less than for an employed person and i'd be a lot less likely to ever claim. Its 19 days since I sent the letter and no response, I asked for a response within 14 days which is fair, I did send it recorded delivery although royal mail is saying its not delivered but ive been informed that they often rip off the sticker as there is so much going to 1 address so i'd say it got delivered. Where should I go now? Thanks

[tonycee]

Without proof that they received your letter, they can, and will, contest everything you say.

 

I would be inclined to send another copy special delivery ( £4 ish )

That one HAS to be signed for.

 

If further down the line you get to court stage and they say what letter ?

You will have lost months of time and effort.

[crugga]

Ok cheers, will get that sent 1st thing(once the post has been).

[crugga]

Thought i'd post again for peoples further reference. I did actually ring them 1st thing and after 5 minutes of dealing with a very nice lady on the phone she told me they had got the letter and it had been booked in on the 22nd which was a bit slow but i'm happy enough with that and it saved me £4.

One question if anyone knows, does the 8 weeks they get to sort out my complaint start from when I send the 1st letter, when they recieve(book onto system) or the date on there 1st letter?