Return mobile to Argos

[eagent]

hi everyone i need some help.after purchasing a mobile phone from argos on thursday 8th of november as a gift,i am having problems trying to get a refund as the gift was not user friendly for whom it was purchased for. after going in the store i was told i was not allowed a refund becuase i had opened the box.the phone as not been opened or turned on.can anyone help? where do i stand?

[blitz]

Mobile Phones are exempt from Argos' 30 Day Money Back Guarantee. In which case you can only return it if faulty. It says this in the catalogue, on your receipt and when you purchase.

Unfortunately unless the product is faulty/wrongly described Argos have no legal requirement to refund the item. You can try phoning customer services but if you have purchased it in store then you have a very low chance of getting a refund.

[gyzmo]

Was it as described? This can include a description geiven in the catalogue. If it is not as described (for example the phone said that it was very easy to use) then you have a case for refund. Bear in mind though that such descriptions are to be taken from the ordinary person's viewpoint and can be a bit difficult to prove.

[eagent]

thank you very much for your help both:)