At the beginning of July I ordered £260 worth of goods online from Asda, of which only £105 worth was delivered. I immediately called the store and spoke to the manager, who informed me he didn't know how to do a refund but would get someone to process it first thing in the morning. I duly went out to buy all the stuff that wasn't delivered from Tesco. At 3pm the following day I got a call at work from an Asda delivery driver who was trying to deliver the missing goods. I explained I had already been out and bought them elsewhere and had been promised a refund. 5 days later Asda took the full amount of my original order from my account. I called again and was put through to the manager again. She told me all she could do was take a message, but promised me 'someone' would call me the following day. No such call was received. I then complained via the main Asda Groceries contact us form and received an email promising they would 'look into it'. (It took some time to decipher the email as the grammar was appalling and there were numerous words missing from sentences). I am STILL waiting for my refund, or at least a call from someone to tell me what, if anything, is being done. I am a single parent and barely get by each month - I simply cannot afford to be out of pocket by £155, at this rate we'll be sitting in the dark with no gas or electric as the meters are nearly out of credit

Hi everyone I am looking for some advice. I bought a computer motherboard from Aria Technology a few months ago costing approx. £55 delivered .The product was very 'moody' since the beginning (sometimes the pc did not boot) but recently it became really problematic.I used to fix and build computers, so I am familiar with pc servicing. I disassembled , disconnected everything , checked other components and confirmed that indeed, the problem is definitely caused by motherboard. I contacted Aria and sent the board to service (£6) .They noticed the problem and allegedly fixed it (as they informed me over the phone) but when I received it back, the motherboard still was not working properly, the problem remained. I immediately asked for another RMA number. I sent the part to Aria for a second time (£6) and I just received an email stating that this motherboard has been tested and ...it is absolutely fine - 'no fault has been found' ! Now, in order to get my board back I have to pay testing and return fees (~£17) . I ended up with a faulty motherboard , being left without my pc for almost a month and forced to spend additional £30 . I am more than sure, the components is faulty, it just wasn't properly tested..or was maybe even untested at all. I can't go to Manchester to show them the problem ( I sent them youtube video showing the issue, I do not think they were even bothered to have a look at it ). What would you recommend ?