We bought a Rav4 for 5.2 k from a garage in Honiton, stating we needed it to be reliable for 500 miles per month. We bought RAC silver warranty, but after nearly 3 months problems have occurred, a mechanic friend diagnosed possible sock absorbers, ecu, gearbox vibration, suspension, solanoid, and fluid type leak from somewhere underneath etc. I called into the garage we bought it from, and politely asked if they could take a look. They test drove it, and said possible probs but to take it to their rac approved garage near our home. I asked very politely that because the car was less than 3 months if it was covered by them under the sale of goods act. They became very hostile, and said no it was nothing to do with them, and they had been generous enough to throw in half price warranty ( on the full price of the car which they wouldn't budge on ) When I arrived at the recommended garage , they were also very hostile and said I'd done the wrong thing to mention sale of goods act, which I was taken aback about, I'd been so polite and was asking about it not demanding anything, I'm a nice person not given to "knowing my rights " so it felt a bit intimidating! They said they would look at it but it would cost to diagnose. They kept my warranty ppwk When I told my husband he went down there, also politely but firmly and they have agreed to look at it for free. They have diagnosed a few problems but not the knocking noise I can hear in the passenger side, and the uncomfortable bumping. Now we have to argue the cost of repairs with the RAC, the job will be 800 at least. They make it sound like its our fault for doing 5k since we have owned it, as if we should expect expensive work when doing that sort of mileage, even though most of it is pootling on the motorway. We've had old cars for years and they have never given this much trouble. Last year we bought a freelander for 3k, which after 3 months needed 1500 worth of work on it, we figured its the mileage , so we sold it back to the garage for half the price we bought it for, and decided to buy something younger , and more reliable from a " proper garage " so we'd be covered in the event of problems like this again. Despite the RAC warranty it seems not. What we'd like to do is sell it back to the garage , get most of our money back, and buy an old banger thats more reliable, at least we can work on that ourselves. We've had an mx5 for 15 years used every day which hasnt let us down. Do you think the rac recommended garage are in co hoots with the garage we bought the car from ? Is it in their best interests to do as little work as possible via RAC warranties? And most importantly , if they did agree to take the car back, how much could we reasonably expect to receive from a purchase price of 5k when we have done 5k miles? any thoughts would be much appreciated Jessegee

I recently bought a Mercedes Benz sprinter chassis,to have converted to an ice cream van.It has a computer to advise when a service is due. After 3000 miles the service message came on.The service garage, agree that there is a fault with the computer.However mercedes are refusing to replace the computer unit.They argue that the driving style is the reason the service message is being displayed.I know other ice cream traders with the same van and same driving conditions,most cover 7000 to 9000 miles between services.Any help or advice welcome.

in brief, saw car advertised 1 owner fsh low mileage, inspected promised 6 months warranty, full service, MOT collected car and for some reason I wasn't happy, then found out several advisories on MOT which I was not notified of, FSH was stamped by sales garage (no servicing carried out by them) MOT suspect as tyres were down to threads. Contacted finance company and rejected it 4 days after collection. now some time after having had an inspection and not used the car the finance company have washed their hands of it. Car has had 3 owners not 1, FSH not been carried out told the last service was a PDI only yet lack of confidence in MOT and no warranty ever provided. Shall I go straight to court and go for the jugular? fed up of trying to resolve it,

I had a composite door fitted in 2006 and was given a 10 year Warranty. The Door is now cracked and whilst the supplier claims to have put a protective seal over the cracks, the cracks remain and look ugly so in my view the door is no longer fit for purpose. I have been told that because the door was installed in 2006 there is a 6 year legal limit on getting the supplier to replace the offending door panel so I cannot make a claim on the supplier in the Small Claims Court. Is this true? If so what is the point of a 10 year Warranty. The Insurance company concerned will not help because the supplier is still operating

I bought an Asus Google Nexus 7 from Ebuyer last August (2012) and it broke. First of all the charging cable ceased working, but that wasn't a huge problem as I had quite a few more. Then I realised the reason it had stopped working was that the micro usb port was actually faulty (it proceeded to break a number of my other charging cables). I had an engineer look at it for me and he said you can clearly see the port is broken and if it was under warranty, to return it. The part itself is around £25 retail and I could probably replace it myself. However, if I did it would void the warranty and also, why should I when that's exactly what the warranty is for? At the beginning of July, I reported the issue to Ebuyer who told me, 'don't worry, we'll simply replace the whole device with a brand new one'. I told them I didn't want a brand new one as I didn't want to have to go through removing and restoring all my data. However, they insisted. I hung up the phone and began wiping my data and packaging it up whilst waiting for my return instructions to arrive by email. Instead of return instructions, I received an email to say the return had been refused. I called back and was advised it had been refused because I 'hadn't bothered' to contact Asus first to diagnose whether the item needed repairing or replacing. Had I been told to do this, I would have done so but nobody had informed me of any such requirement. Ebuyer created another return then gave me an Asus number to call to get a reference number confirming Ebuyer needed to take action. I called Ebuyer back and gave them the reference number and then got my return on its way. Around a week or two later, I received the device back, still broken. I was told by Ebuyer that they had found 'nothing wrong' with it and that I was lucky they hadn't charged me for the return process! I then made a complaint, by email this time, thinking that if I put it into writing, they might actually take more action. How wrong I was. I was told to I had to return it again, this time including the plug and original charging cable (which I can't find because I had stopped using it months before when it broke). I replied to advise this and was ignored by Ebuyer. They continued to ignore my emails until, last week, I'd had enough and moaned about it on Twitter. The person who then replied to my email said 'I'm sorry, I've had problems with my sent emails not arriving'! We went back and forth through a number of other emails until they advised today that unless I can find the original charging cable, they will not accept a return of the device and will not under any circumstance consider returning it. Now, what I'd like to know is: Can they refuse to repair the device because I am unable to find the cable (which is not the part I'm asking them to repair)? Are they still obliged to repair/replace the device even though the warranty has now expired (based on the fact I complained when it was still under warranty)? What action can I take on this? Thanks in advance.

Samsung provide a 3 year warranty. Amazon provide a 1 year. So if I purchase a Samsung product from Amazon what warranty do I get ? If it's (for arguments sake) an Amazon Marketplace trader based in China what is it then ? Similarly if one buys off ebay a new product what then if trader is inside EU or outside EU ? confused....

Evening all, my first post, so i hope i am posting in the correct forum..... A little bit of background on my possible, upcoming issues. I have had problems with the interior of my car rattling, buzzing and generally not being fit for purpose to be honest. I have been back to BMW on several occasions and they have spent a lot of time fixing rattle after rattle and buzz after buzz. Judging by the list reeled off the last time i picked it up, they virtually took the whole inside of the car apart and put t all back together last time they had a go at it. I dropped it off yet again today, with yet more rattles and buzzing. The warranty runs out in january.. ... can anyone advise me on where i stand with issues / ongoing issues that are not resolved during the warranty period and continue to be a problem thereafter? thanks in advance. Matt

Hi Everyone, Just looking for a bit advice here. We have a 2008 (58) plate Vauxhall Zafira (purchased September last year from a car supermarket) and on the 13th (definitely unlucky for us!) we broke down 100 miles away from home. Not to worry, we had a warranty (or so we thought!) Our car got recovered to a garage where the problem was diagnosed as gearbox failure and the gearbox repair specialist sent his report to the warranty company (which stated that the 'pinion bearing failed and damaged 6th gear and gearbox housing'). The warranty company (the RAC) didn't seem to do anything until I called them who claimed they were waiting for contact details of the gearbox specialist (who had already sent them his report with his contact details on the top!). After I chased this up they eventually decided they were sending an assessor out 3 days later.) The assessor turned up, looked at the car and gearbox, and then the report came back... you guessed it 'wear and tear' and not covered. Now, not only do I expect a gearbox to last longer than 5 years and 79,000 miles, if you google M32 gearbox it will show you how common the boxes are to go - obviously a manufacturing default somewhere along the line, and nothing to do with wear and tear. Not only this I feel completely ripped off by the warranty company, as it appears that any possible problem would come back to wear and tear. I appealed the decision got what looks to be a standard letter back saying they could not overturn the decision. (I think it is a standard letter and the heading does not even get the vehicle's fault correct!). I have appealed this again I am just looking for some basic advice on where I stand with this, and if I have any chance with getting my money back for the repair (we had to have the repair carried out as I need vehicle and it had already been 4 weeks without the car!). The repair cost £1200-£1300. Thanks in advance. Ps. Having done alot of research I found another thread on here regarding requesting documents from vauxhall so I contacted vauxhall and requested the documents, they did originally ask me to take my car to a vauxhall garage however once I said the car was repaired now I just got an email back saying they would not release those documents to the public.

Has anyone had problem with AA warranty claim? my car has a problem, told AA about it and was told to take it to the dealer for a quote. which I did and was told it will cost £1500 to repair. I have AA Warranty, which I can claim £2000 at once and is unlimited claim. Now AA said they are not paying because the problem to the car is due to wear and tear but the dealer said no, that it is mechanical failure. The two party spoke each and AA now sent an independent access-or. Attached is his report. Please help how I can take this forward because I took this warranty because of this sort of things. the car is only 4yrs.

I bought a brand new vivaro sportive top of the range for 20k 18 months ago. I had first service done at 25k as per website. last week my van stopped so the RAC took it to my vauxhall main dealer. For 4 days I have been ringing to get an update but could either never get through...just answer machine. or we will call you back which they didnt. Well today I finally spoke to someone who said the cam chain has snapped and this has ruined engine. A new engine is required at...10k. They then said the warranty wont cover but unsure why. I have been ringing vauxhall customer care for the last 2 hours but cant get anyone. it just rings out after 30mins of robot talk. The only thing it can possibly be is in the manual it gives 2 engine numbers....1 to be serviced 20k the other 25k or every year. ive no idea which i have but bet its the 20k one. Even on the vivaro website its just sais 25k/1year, which is given as a selling point. when I had it serviced by a different main dealer at 25k, they never mentioned if i was late. van is now on 43k. I am really worried about this as 10k will put me under. Any ideas?

Hi Everyone, Not sure if my posting is in the right section. Having problems finding reasonably priced warranty companies to cover repairs for fridge, dishwasher etc. Had a less than great experience recently with Know How recently. Prices seemed very expensive for each item.

Dear friends, I bought a 57 plate s320 from my company for personal use. It had 128k on the clock when I bought it. The engine was replaced with new engine at 107k by mercedes dealer on 27th September 2011. mileage now is 153k. The mercedes new parts warranty is two years with labour if the part was fitted by Mercedes. There was some noise coming from engine area in cold start since last month. I went to merc in london and they booked the car in for diagnosis on 6th September 2013. They were very busy back then and ask me to come back 16th September for full diagnosis. Which I did. I told the service management that I have warranty until end of the month and showed the documents which the manager kept with him.* Today I had call from service manager saying that they had full diagnosis and its the time chain and tensioner making noise. *He told me he contact head office and they are saying the engine is not in warranty. Why is that? Any idea? I was told when I bought the car from my company that the engine has two years warranty. As it was fixed by main dealer. They should provide free labour also. Service manager told me I can contact head office directly myself and C.C him in the emails.* My question is where do I stand with warranty? I have all the paperwork.* Does head office do like this always?* If they delay in response. Can I repair the car and claim the cost back?* Last two services from independent garage was done using mercedes original parts including 5w30 low ash oil.

Hello there, My partner purchased a ProAction A105Q Washing Machine from Argos on the 27/07/12 which was delivered on 02/08/12, the machine has started to trip the main socket fuse and is completely unusable. (Fuses have been checked and replaced...) I have contacted Argos twice about this and am at a loss as to how to proceed. My first contact started well enough and after speaking to a Sarah and Michael agreed that the machine should qualify for a free engineer call out - Imagine my surprise when after being transferred to JTM, their 3rd party repair service the woman I spoke to had no idea what I was talking about and refused to entertain any visit not carried out on a chargeable basis - Her manager explained that they needed a Customer Service Manager from Argos to OK this. Back to the phone and after another 20 minutes and stubborn resistance with regard to allowing me to speak to a manager I spoke to another Michael... This conversation was unproductive - And after trying to explain SOGA, I had the distinct impression that the person I had been speaking to was not an actual manager. His parting words to me being "It don't matter if it's a day or a month if you don't have a extended warranty it's tough luck" - This according to Michael is the official Argos policy. I have given up hope of Argos resolving this in a reasonable manner, any suggestions folks? Thanks for reading my tale of woe, sorry it was a bit long.

11 months ago I took out a contract via Phones4U with Orange for a Galaxy Note. Shortly afterwards I closed the cover on a bunch of keys in my pocket, causing a crack on the edge. OK my fault, my problem. A month ago, the phone "thought" it was charging when it wasn't even plugged in, causing it to light up in the middle of the night and drain the battery. Also the charging started getting worse and worse, eventually it was so bad that just surfing with it plugged in would drain the charge in 2 hours. I tried different chargers. In the end switching it off and leaving it to charge overnight gave it only 24% charge. I returned the phone to the Phones4U shop to be repaired under the 24 month warranty. I then received an extimate for £120. I telephoned the Repair Centre who aid that was for repairing the screen. They tried to explain that the cracked screen voided the warranty but paying the £120 would put it back in warranty. I read the Terms & Conditions and fair enough, the warranty does not cover repairs to damage or defects caused by physical damage. Fair enough, I don't want the physical damage repaired. Many many phone calls and visits to to the shop ensued, The phone has now been returned "as the repair centre was unable to contact me". I am peeved off on 2 counts:- 1) I resent them trying to force me to pay for a service I don't want. 2) They are trying to get out of honouring the warranty. It is over 6 months but I believe the phone is not fit for purpose; it doesn't make calls, receive calls, surf the internet or play music etc reliably now for more than a few minutes. All I am getting is that the warranty is void. I must say that the charging problem is not caused by any physical damage. Any suggestions where to take it now?

Hi. I took my motorbike to the shop (Metropolis Motorcycles, Vauxhall branch, London) where I'd bought it, for repair under warranty. But they say that the stiff right indicator switch and wobbly stand are things that wear down, and so don't come under warranty, wanting me to pay for the parts and labour a sum of £127. As I can't really afford this, they refused to look into other problems, like the vibration from the engine, saying this might be affected by the stand itself... What are my options, any help please? By the sound of my last telephone conversation with them, I figure they've already replaced the indicator switch, assuming I'd pay the steep labour cost (the switch itself costing me about £3, they say). So the man on the phone sounded really disappointed to hear that I couldn't afford to pay the labour. And why would I pay it since the switch has been not great from the very start. And I was warned about buying from them... My first bike... Sigh.

Firms that sell extended warranties such as Argos, Currys/PC World, Tesco and Richer Sounds, Domestic & General and Warranty Direct have launched a comparison website. They agreed to set up the site after an OFT study last year found limited competition. Although most extended warranties are generally thought to be a complete waste of money, if you want peace of mind, it may be worth comparing prices first. http://www.compareextendedwarranties.co.uk/

I recently purchased a dehumidifier from an ebay seller. Item was listed to be brand new and seemed to be a bargain. I sent a message to the seller just to confirm that the item was brand new i.e box unopened, I also asked does the humidifier come with the manufacturers warranty. I was informed that yes the item is brand new and comes with the manufacturers 12 month warranty. What I didn't realise was the the seller is private, checking the product registration it is requesting what company was the dehumidifier purchased from and the date? Because this was a private ebay sale. I dont believe that I will be able to register the product for any warranty problems. Any advice please?

Bought an ipod touch a couple of years ago and was told at the time about the whatever happens warranty. I went back 2 days after i bought the ipod and bought the warranty. So yesterday i drop my ipod and smash the screen, today i took it in with the warranty details and reciept of the warraty but they say they wont replace it without the reciept for the ipod, the warranty isnt enough. Ive havent got the reciept so i asked them to look on the system for the purchase details, when they look they can find all of my other purchases from currys including the warranty but they cant find the purchase details of the ipod. So after 2 hours in the store and on the phone today i am still no further. They keep saying i could have got the ipod from anywhere. Cant remember whether i paid on card or not but im getting my statements from around that time tomorrow. What can i do? Its their fault theyve lost the purchase information. Also he offered me a refund on the warranty which i declined for now but he wouldnt give me the offer in writing. Thanks for any help, if you need any more information please ask.

Hi all, I am having a few issues with my scooter warranty and I wondered if you could help confirm the legalities of a few things. I bought a scooter in March of this year,it came with a two year parts and labour warranty.The warranty was with the importer of the scooters not the manufacturer. A couple of months ago importer changed and now the new importer is saying they will honor existing warranties but will only cover parts and I will have to pay for the labour. Is it legal for them to suddenly change the terms of the warranty ? Many thanks in advance for your help.

Hi, I'm brand new to this forum and this is my first post I have a VW Golf GTTDi, which is just 5 months outside of its 3 years warranty. Last week the rear passenger car door handle completely came away in my hand as I was opening the door. We took it straight away to the VW dealer we bought the car from (and plonked the handle down on the desk). They patched it back on temporarily, but basically the car needs a brand new car door handle at a total fitted cost of around £200. At the time we stated our 'discontent' at being liable for payment, based on the fact that the handle must have used sub-standard parts and should be built to last longer than 3.5 years. They contacted their Head Office who have areed to pay 50% of the cost, with another 25% being covered by the garage. Leaving us with about £50 of the bill to pay. Can I ask if that sounds reasonable to this forum, or if we should stand our ground with regards to them paying in total for this repair ? many thanks Liz

Hi All, I had a problem with my Vodafone mobile so took in for repair. When handing it over it was signed as in good condition with no damage. And it is not economical to repair the phone. However, I'm now being told it was damaged and that the warranty is void. What are my rights here? They are saying they will send me a picture of the phone inside. But I know the phone wasn't damaged, it was well looked after. Any ideas? Thanks

Hi all, I bought a Nilfisk Pressure Washer from a local retailer last May. During April it lost all power and was no more powerful than the tap I contacted the retailer on 19 April and reported the issue, they duly collected the machine to take a look. I have, this afternoon, chased up the progress with the washer and been told they haven't had time to look at it yet (fair enough) and they will get back to me once they have and will let me know if it is 'un-economical' to repair....! I enquired whether or not I could just get a replacement, only to be told that they are only permitted to attempt to repair the washer and that replacements are only allowed on machines under 30 days old... I am still waiting to hear their response as to what happens if it is 'un-economical' to repair... Does this sound right?

Hi, I purchased a Brand New Kia Cee'd in December 2010. Now, two years later it has started breaking down. After the first time, I took it back to the dealer who said it was the Starter Motor. They replaced this under warranty and I thought nothing more of it. A few weeks later, it broke down again. The RAC identified that the ECU fuse had blown, and advised I take it back to the dealer. I did as advised, and the dealer kept the car for about a week. They identified an issue in the fuse box with a loose wire that was causing the issue. So having fixed this, I was happily driving along and it broke down for a third time. ECU fuse had blown again. It's now still with the dealer where it has been for two weeks. I've not heard anything apart from one call asking if I had one of their courtesy cars. When asking for an update they said they'd ring back, but they never did. All three times it broke down, it cut out in an identical way. This makes me think that the first time it happened, it wasn't really the starter motor, it was whatever is causing the ECU fuse to blow. This would make sense in that the dealer apparently ordered two replacement Starter Motors that both turned out to be 'faulty'. Could it be that there was never an issue with that in the first place? What can I do as I've lost any faith in the vehicle, and won't feel safe driving it once it's returned. It's clear they don't know what the issue is, as the next step was to try and replace the circuit board. Am I within my rights to ask for a replacement if it happens again?

Hi all, Whilst this matter is being sorted, I am concerned about the length of time, and the sequence of events by the retailer. About 18 months ago, I rebuilt my desktop computer. Most of the components came from SCAN International – obviously spending quite some cash. Not long after, the graphic card failed. I contacted SCAN who persuaded me to contact the manufacturer (nVidia/EVGA) [not even SCANs wholesaler/supplier]. Reluctantly I did this to save time, but it cost me money to return the item to Germany etc. 1/ About a fortnight ago, one of the 1Tb HDD’s (Seagate) failed, and I contacted SCAN again. They were insisting that I contact Seagate. It is still under warranty. This time I held fast and told them that as my contract is with them, it’s up to them to sort it out. After several emails, they eventually said that if I send it to them, they will return it to Seagate “on my behalf”. Obviously they expect me to wait for Seagate to comment/replace etc. Apparently; SCAN no longer sell Seagate gear. I think I’m right in saying that I have One contract – which is with SCAN. SCAN have TWO contracts. One with me and one with Seagate – and the two shouldn’t meet ? SCAN have received my original drive today, & found that it is indeed faulty. As my contract is with SCAN – shouldn’t they just replace the item,,,,, regardless of what they do with the returned one, and regardless of their contract with Seagate - & be pretty quick about it ? 2/ Separate issue: When a faulty item is returned under warranty, is it right that: i) any replacement is a refurbished item – not new, ii) any warranty on the replacement, is only as long as is left on the original ? thanks all. F

Does anyone know what company comet used to use for their warranties before they went bust? or is it the same as it is now?