Please can someone offer me some advice on a PCN I have recevied from UK Car Park Management Ltd. I was photographed on an Iphone stopped (for max 2-3 mins) in a private parking bay that was well signed as 'for customers only' outside a hairdressers while my wife jumped out and went to the dry cleaners next door. I did not get a penalty notice on the windscreen. But i did receive a fine letter 7 days later. The fine is £60 rising to £100. I don't feel this is representative of the 'crime'. It occured on Xmas eve and there was nobody else parking in the bays at the time. I would like to appeal this but not sure of best route. Any advise greatly appreciated.

The company I worked for was taken over and my team were moved / transferred (something called 'TUPE') to a new employer. The new employer then advertised an internal opportunity (area manager) out to the team and several employees applied for the position including myself. However, the interviewer that the company chose to conduct the interviews was not a senior person within the group, but another area manager currently working for them who had previously worked with my old company. I felt that I was the most suitable person for the role, however, one of the applicants (my colleague) has previously worked closely with the interviewer and they are very good friends outside of the business. During the interview I got the impression that a decision had already been made before I even started to answer their questions and following the interview (the following morning) I was informed that my colleague that knew the interviewer had been offered the position. I think that the interview process was bias and there was a 'conflict of interest' between the interviewer and my colleague - do I have any rights to make a complaint about this as I feel it is an unfair process / practice!? Thank you

Hello, A policeman arrive at my flat recently saying my vehicle, which I had declared SORN, was illegally parked on the public highway. Soon the vehicle was towed away and a couple of days afterwards I received a hefty fine letter from the DVLA The fact of the matter was that my car wasn't parked on the road or a public highway, infact at the time i was declaring it SORN I first rang the DVLA (because i didn't have a garage, i only live in a small flat) and i was told i could on a place which is not the public road/highway as i long i got permission from the owner (not exact quote as i didn't record it). I soon rang the council up and was told they won't be enforcing any parking restrictions at the parking space in our estate, (by this time because things were getting convoluted, i recorded about 75%-80% of this conversation, for reference) But the DVLA letter isn't giving me any chance to state my case, instead it threatens court action if i don't up within 14 days! Any help and advice please

If I reclaim back the 'unfair' charges that were put on me within the last 6 years, I will be able to pay off my overdraft - if not, they are going to come after me for it now I think. So I put in a friendly complaint asking for the unfair charges back... Here is the reply, is it correct? "Having considered all the information, I am sorry I am unable to agree with your complaint about the charges that have been applied to your account in the past 6 years because there has been no bank error. My Investigation Here is a summary of what I have investigated. In our view, the judgment of the Supreme Court means that the level of the charges in question applied in line with the terms and conditions of the account cannot be assessed for fairness under the Unfair Terms in Consumer Contracts Regulations 1999 ("UTCCRs") or challenged under the common law penalty doctrine. We do not accept that there is any other legal basis on which the level of the charges can be validly challenged. Please note our systems only hold records for up to 6 years. I have therefore reviewed your account and can see that you have incurred the following charges..." Thanks

Hi there I recently screwed up at work, and ended up with a disciplinary from a manager who has been waiting for this I made a change to a live system without an appropriate Change Control in place (That being said, I wrote the Change Control Process and its been completely ignored since January this year). We never lost any data, and everything was back to normal in the morning. I got hauled to a meeting where I was told that "this will go on your permanent record", at which point I asked "will I lose my job", and the response was "no, but you will get a written warning".... fast forward to 16 days later, and the post arrives to tell me that I have a meeting this week. I already have evidence to prove that the disciplinary process isnt being applied fairly (someone else made a change recently and whilst it screwed with some systems it was completely ignored, and the manager that has raised the disciplinary has already managed to down some systems when he was upgrading things during the day without telling anyone), how do I proceed? Recently the manager thats raised the Disciplinary has been *really* and I mean extremely micromanaging me, and has also tagged on a complaint about a completely unrelated item which was only added right at the last second in the "investigatory" meeting - which I was not told was an investigatory meeting at all. I have the relevant parts of the ACAS Guidelines which state everything should be fair. Thanks in advance...... JA

Hi everyone, Can someone help me on compensatory awards which arise from unfair dismissal? I was a member of a final salary pension scheme. Would the loss of my pension rights be included in the 12 month cap? I understand that it could limit my claim to just 12 months salary. My claim as it stands would be for 12 months loss of earnings on its own. There is also the matter of an ACAS uplift applicable because of the actions of my ex employer. Would such an uplift be included in the 12 month cap or is it additional to? Thank you in advance for any advice

I have had an ongoing claim with Jet2 for compensation following a fight delay in Feb 2011. There are six family members in the group, my wife and I, and four children under 16. I am the lead passenger and paid for the flights and the booking was made using my Jet2 account. It was a technical fault and they have been using the “unexpected circumstances” excuse since 2011, and most recently said they were waiting the outcome of their appeal to the Supreme Court which they said would affect the outcome of my claim. When the Supreme Court refused permission for them to appeal, I wrote again asking for the full amount plus interest. They have now asked me to submit a separate claim for each individual or they won’t consider them. This is the first time since I first claimed in 2011 that they have made such a request. After my initial claim, they made a partial pay-out for our allocated seats booking-fee, all on the same claim. So they have the all the passenger details and they have even partially paid out on the claim. I am inclined just to go straight to the County Court now because they are obviously just time-wasting. In my most recent letter, I said that if they did not inform me within 14 days of how and when they are going to compensate me, I would pursue the matter in the court. Am I now justified in taking them to court? Is it reasonable of me to expect a reply in two weeks after an almost four year on-going case ? Their normal reply time is six to eight weeks. If I don’t submit the claims again individually, would they be able to use that as reason for not paying if I go to County Court? Many Thanks

E.ON have announced (internally) that penalty charges previously charged for unpaid DD or cheques at £10 a time will be refunded. Affected customers no longer with the company will receive a letter and then a cheque if they have a zero or credit balance. If they're in debt then this will be reduced by £10 Current customers will receive a refund to their account but no letter

Hi All, I'm seeking advice on housing rental matter. I've recently moved house and have been told by the letting agents of my old house, that the Landlord has submitted a claim for our Bond. She is claiming £500 of it for various things. I am aware of the process to dispute this, however the problem is I wish to counter claim against her for failing to meet her contractual obligations by not carrying out repairs on the house which we had reported. I had reported many of the problems to Reeds, such as door knobs coming off the doors, light fittings faulty, railings in doorway loose, fire needing replacing, etc. Some of the problems I spoke to the male Landlord about directly, I know this is not the ideal way of dealing with house problems. Many of the issues she is trying to claim for are verging on ridiculous. For example, the fire didn't work throughout the 4years we lived there, and when someone came to look at it they told us it would be unsafe to use due to the positioning of the gas pipes, and that using it would mean carbon monoxide risks. The gas engineer sealed off the pipe and this was reported back to the landlord, however it was never dealt with. Now we have moved out the Landlord is claiming back for the missing remote control to the fire, which must have been accidentally picked up by one of the home removals men. This is not really the problem. The actual problem is that she is asking for £100 for a remote. I feel she is trying to pull a fast one by overcharging us so she can use the money to replace the whole fire fitting. Also, she says that the garden was not in acceptable condition when we had moved out, as there are now a "few weeds". In fact she has told Reeds that she spent the whole day weeding the garden and cutting the grass. Looking at the pictures taken by the agency upon their final check following us leaving the property, this is not true. Whilst I will admit it was not in a state that would make Alan Titchmarsh jealous, when we left the grass had been cut, we had weeded any areas that needed it and made sure everything was left in an acceptable state. But that's not all. Two months before we were due to leave the property, the decking had begun to rot to such a state where it was breaking. Given the landlords poor record of carrying out repairs when requested, I decided to repair it myself so that no one, including my two young nieces, would break their necks on it as it was posing quite a risk. I bought three new boards and fit them myself. I told Reeds afterwards that this is what I had done. I would appreciate if anyone has any advice on the best way to get some success out of this dispute. Is there anything else I should be aware of or any tips anyone can give me?

Hi guys, Need some help i was Plusnet customer since October 2014, on 20th July 2015 i received an email regarding the price rise and been advised that i can cancel without being charged within 30 days. I rang on 24th July 2015 asked them if they could give me better price or i leave, they gave me reduced price but it was not matching with Sky's offer, so i said offer is not good and what the process to cancel they told me that just sign up as normal and that's it. I signed up on 24th July with Sky and the same day received an email from Plusnet that you leaving early so you have to pay termination fee. I contacted Plus net the same day 24th July 2015 and told them the situation, been advised that ignore these emails as these are computer generated since then i started ignoring emails. The problem started when i received another email on 17/09/2015 saying that i have to pay outstanding balance of £9.71 otherwise my name will be passed to their deb recovery department. I contacted again via chat on 17/09/2015 and been told that its cancellation charge and i have to pay because i did not ring to cancel, i said i rang on 24th July 2015 to cancel again been told that they will look into it and solve the problem. After that i contacted Plusnet again via chat on 02/10/2015 asking whats going on been told now i have to pay £23.61 because of cancellation charge, again i told them i made a proper call on 24th July, again been told that they will look into it. On 22nd Oct 2015 my Plusnet account fully closed so i could not see what's happening, i contacted them again regarding this matter been told they cant find any records that i made call on 24th July which is shocking been told i have to pay now no matter what. This time i rang customer service on 22nd Oct 2015 at 18:21 PM, told them all story, he told me he can see a call made on 24th July all they need is to listen this call and they will contacted me tomorrow 23/10/2915 with outcome. I missed a private call on 23rd October 2015 around 13.30PM so i assumed it was from Plusnet so i rang Plusnet and been told nobody rang me today, i told them that i rang on 22nd October and spoke to someone and he suppose to ring back, again shocked with the reply that they cant find any records of that call too and no matter what i have to pay the charge. I asked them to send me call logs during July which she going to send in few days but i am really shocked, please advice me what to do this is totally ridiculous

I run a small company; I took Barclay's Bank to court as a Micro Enterprise. Under the FCA Banking: Conduct of business source book (BCOBS or COBS), the BCOBS states that a business with a turnover of under 2,000,000 Euros and fewer than 10 staff is classified as a consumer and to my understanding of the BCOBS has the same rights as such. Initially I was awarded judgement (by default) as Barclay’s didn’t respond to the court in time. But they had it over turned arguing that although we may be a Micro Enterprise, we did not have the same rights as a consumer and thus had no case, therefore the court argued Barclay's would have a strong likelihood of defending the case. As from last week they have 28 days to prepare their fuller defense. Can anyone shed any light on this, do I have consumer rights in this case, has anyone had a similar experience?

hi, i've got a couple of things on buy now pay later with very. in the past i've paid them off before the interest kicks in and the others should be no different, though i do have a big one at £500 due next month. i received a letter today advising the apr will be going upto 49.9% and will apply to purchases not yet due for payment. is it contractually fair that they can increase the apr on something i bought 11 months ago when the apr was lower? thanks, kris

Hi I was wondering if anyone can help me at all; I have received a letter from Lowells Portfolio demanding that I owe them £1268.53. But I DO NOT agree with them at all!! To explain what happened, there was unsufficient funds for a Direct Debit to go out (literally making me go £2.00 overdrawn). I then received a letter demanding that I now owe them £60...which is just unreasonable. A couple of months later, I received a letter demanding £400...so I decided to call Lloyds bank and got through to an call centre in India who confirmed that I am being charged bank charges everyday for the failed Direct Debit. I tried to offer them a settlement of £50, but they would not reason. I even went to see my local branch who confirmed I am being charged bank charges daily and I need to speak to their debt team (which was the team based in India, that I had previously spoke to). I'm just wondering what the best route to take with this is because I understand I need to submit a sars request to Lloyds? But I'm really concerned by Lowells as I have dealt with them in the past and I know they will just issue proceedings. Any help would be much appreciate....I physically feel sick thinking about the battle I have got ahead of me

Dear Sir/Madam, I work in health care. While working I received a phone call from enforcement officer who had court order to seize my assets to recover debts. Now having said this, let me begin with this - never asked for any debts and nor have borrowed any money from banks. I still don't even own car or house. Fortunately no educational loan either. Following this initial shock and support from senior colleagues who understood my situation kindly offered to help and contacted the officer. Came to realise that there was overpayment from nhs in 2012 for which they had send notifications and orders to Old address which again is staff accomodation no longer lived since 2012. The court sent enforcement officer to seize my debt. Further to this, it was myself who contacted my employer in 2012 that they were paying me when I was not working any longer for them. I was waiting to pay them back. After 2012 , I had changed 4 addresses due to work and this organisation never bothered to ask me or obtain information. They seem to have been corresponding to old address and then sent notifications from the court to the same address and court sent bailiffs behind me. After all this they found me in some other address and called me with threatening messages to seize my assets ( dont have much ). Now in the eyes of the court I have to pay interest and court charges for no knowledge of what was happening with sudden bolt from blue. They have messed up my credit report and asking me to pay private solicitors because the stage is too late. I am lost for words here. Also type - 'Barts overpayment error' in google please ( it s not letting paste link here ) This trust is notorious for bullying and harassment of staff members ( please type Barts nhs bullying) - it affected my personal health too. My points are - I definetly owe this overpayment, I had decency and courtesy to tell them they overpaid and was waiting for them to contact me either by email instead of sending notifications to wrong address ( staff accomodation where they can physically check If I still lived or not and tried to send me notifications before Enf Officer embarassing presence and unnecessary tensions created in life for which I had to take leave resulting in thin staff in already overstretched nhs.

hi guys, i have an existing £10k loan, with halifax taken out in 2004 with ppi, im doing the mis-sold route with a couple of arguments. i made a claim on ppi, and was told, no can do as i was dismissed. phoned to cancel PPi, told to take out new loan with no ppi, oooops! not working means no new loan. this was followed by them raiding my bank account of £65, now 11p overdrawn. this is the info on my loan agreement amount of credit (cash loan) 10,000 add total charge for credit (cash loan) 2,548.76 total i pay for cash loan 12,548.76 1+2 ppi loan ( cash price ppi) 2,364.76 add total charge for credit for ppi loan 602.96 total i pay for ppi loan 2,967.72 4+5 apr 6.5% loan 12,364.76 total charge for credit for loan 3,151.72 total i pay 15,516.48 monthly interest 0,511% arrangement fee (1% of loan and 1% ppi loan) already included in 2+5 HERE'S A GOOD ONE Your Right To Cancel 5days going to browse the spreadsheet templates to see how to work out sched of claim similar position with abbey for first my first loan although they have accepted my ppi claim on second loan. as before any comments or help feel free.

I was asked to sign on for my universal credit by the advisor I saw on the 26th June instead of my normal sign on day the 22nd June. I turned up on the 26th to find there was no sign on appointment for me and the receptionist wouldnt even let me upstairs to see an advisor. I have now received a sanction letter for this from universal credit as there is nothing on the system.I have to take proof in to the Job Centre to stop the sanction. The only proof I have is the advisors note of the 26th June and uc on my Job log sheet. Will this be enough otherwise I will loose most of my monthly payment and wont be able to pay my rent or buy food.Any advice appreciated. Thank you.

Hi all, I have a question for you... A few days ago, on the 31st Dec, I made a purchase with my smile debit card, for £10.00, the transaction was of course accepted and on my way I went. Then on the 2nd Jan Smile charged me the monthly fee of £13.00 for my smile more account, again which is fine. On the 3rd Dec, the £10.00 from the first transaction shows up, Smile informed me they had paid this despite me not having enough funds to pay for this transaction, and puts me £9.08 over my OD limit. I then paid in £35 at around midday on the 3rd Jan(The same day as the payment was listed as being taken) to bring my account back into limit with a little to spare. I have also transferred another £25 today so my account is now well within the limit. Smile are now saying that I am going to be charged £20.00 for the indiscretion, but i fail to see how they can do this, it is unfair in my view as the first transaction in my view was 'paid' at the point of purchase, I base this on the fact it was accepted at POS by the bank, and the last physical payment was actually to themselves for the subscription charge. I of course accept this may not be correct but that's how I feel about it just now. More importantly though, the account was back in limit the very same day before their close of business and therefore I fail to see how they can apply any charge as they have not actually lost anything, nor have they been caused any additional work that actually costs them £20.00. I see this charge as excessive and is more a penalty charge than a charge to recover any loss suffered by Smile. I believe this is rather unfair and would like CAG members to throw me some opinions and thoughts on what they think and how to go about dealing with this. Thanks in advance ... mrbrooks

I was a Plusnet phone and broadband customer until I found a better deal with another company for the same services at a cheaper price. I telephoned Plusnet before my contract ended to ask if they could give me a better deal or at least match the deal I would get as a new customer. They couldn't do it so i signed up with a new provider. I have changed providers many times when contracts have ended and usually have no problems My contract with Plusnet ended on the 15th of June 2015 and I moved to my new provider. I even received a refund from Plusnet for the overpayment I had made from my previous bill. I then received an email from Plusnet saying I owed them money. I logged into my Plusnet account and they have added an Outstanding Cancellation Charge. I telephoned Plusnet and was told that they had charged me a Cessation Charge for cancelling the Broadband on my telephone line. The rep then told me that my new provider did not accept MAC codes and that it was an Admin charge for passing on my details. I was furious and told him that I would not be paying this unfair charge as I am still using the same telephone line as before. I then telephoned my new provider who said Plusnet were being very naughty and they should be reported to Ofcom. New provider said that you no longer need a MAC code to change providers and Plusnet were just trying to make money out of me. When I signed up to my new provider I gave them all my details so I do not understand why Plusnet have levied this charge on my account. I have already made a formal complaint to Plusnet and I am currently awaiting a reply.

Hi, I could do with a little help as new to this. I am working for a large car parts firm delivering parts, I suffer from sleep apnea which is a disability, one of my work mates which I thought was a mate told the manager how tired I looked and swerved the van, so immediately I was send home with no explaination and no proof of the allegation. I am off sick with stress due to all this, my disability is controlled by a CPAP machine and I am perfectly fine to drive and have never had an accident, I feel as though I am being discriminated against and that no one believes me which is awful. Any advice would be greatful, thanks in advance, also forgot to mention that I pointed out that other drivers have had accidents, quite badly some of them, my reply was "but they don't have sleep apnea" which means I am being treated differently to everyone else

I have been detained under section 44 with what I believe is ehlers-danlos-syndrome and wrongly being interpted as mental illness- they want to do tests but the problem is there is no one in Scotland really ualified to diagnose it . I am already physically much worse which in turn is being interpted as yet more mental issues and can barely type or talk to communicate as well. From http://www.nhs.uk/conditions/ehlers-danlos-syndrome/Pages/Introduction.aspx https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/260562/UK_Strategy_for_Rare_ Can any one tell me what criteria allows drs with no previous -or very little to fairly assess a rare disease with high rate of misdiagnosis instead of allowing them to get referred or go pvt ? ( esp in the highlands were there is 0) If its possible for someone detained under section 44 to seek help privately for assessment if the resources req to rule out a condition are unvailable in scotland esp if there is proof / reason to doubt a mental illness ? thanks mike

Hi guys, Firstly, I'm sorry that this is my first post, but I've been racking my brains all night researching law/employment/rights etc and was finally recommended this forum, so I'm hoping someone can help clear one or two things up for me, one way or another! Yesterday (10th June) I was dismissed from my job without notice and without pay in lieu - I genuinely believe this is unfair. Some quick background; I worked remotely (Offices are based in London, I'm based in Glasgow), have been in contract with them since the 1st April 2015, was full time (40 hours minimum per week to average out over the course of the month), and took many concerns, wherever possible, to my manager (including not having any breaks on 7/89/10/11/12 hour shifts, all of which required me to be in front of the computer at all times). I was told to basically deal with it while the company employed more staff and trained them up accordingly in order to reduce the hours I worked. Basically something happened within the company over the weekend and I, admittedly, flew off the handle about it - I got very angry in a personal discussion between myself and a colleague (not a manager). At no point did I put the company at risk, their clients, the company's reputation, or falter in my work - The discussion was (what I believed to be) a personal discussion between myself and a colleague. Long story short, my colleague took back what I had said to my manager, who issued me with a written warning on Monday morning - To clarify, this warning was not sent in the post or through e-mail, but provided via an internal messaging client (much like Facebook Messenger) that was used for agents and staff to speak with each other. I, personally, didn't agree with this warning, but accepted it and wanted to move on; Tuesday night, the same colleague and I were having a further discussion - a general conversation about our day and so on. He eventually moved on to the topic of the issues over the weekend, and riled me up to the point where I said to him, using much more colourful language, that if the company were to dismiss me, I would take them for everything they've got. My colleague assured me it wasn't his place to take that back to management - of course, he did, and here I am. A stupid thing to say - Yes. Grounds for gross misconduct and immediate on-the-spot over-the-phone sacking? That's what I'm not too sure about. The manager who decided to sack me actually told me partner (who works for the same company) before he told me - So I actually found out from my partner before the company - Is it either fair or legal to tell a different employee that a colleague is getting sacked before that colleague is made aware? There was also no investigation, no disciplinary hearing/discussion, no chance for me to put across my point of view or have my say, no mention of any pay owed to me for the hours I have worked, no mention of an appeal being allowed, and no mention of any of the disciplinary procedures set out in the contract (which is very sparse, and does not cover ANYTHING with regards to what they class as gross misconduct - The disciplinary steps are stated in the contract, none of which have been followed). I am aware that I have MUCH less than the 2 years service required to go to an employment tribunal; I'm also aware I already had a written warning, as far as the boss was concerned, despite the fact it was written to me over an instant messaging service and wasn't supplied in a formal, written method. Yes, I should not have said what I said, but I'm not 100% positive that a dismissal was a necessary next step - He never even mentioned in the phone call that it was classed as gross misconduct, the words never even came up, he just called me to say he had no choice but to dismiss me in order to protect the company. That was it. No 'You're being dismissed for Gross Misconduct', no 'You're being dismissed because you said/done this', no appeal information, just 'you're being dismissed, we had no choice, sorry'. I have so many questions regarding this I'd feel cheeky asking them all here when I've just joined, so I suppose the biggest question is; Do I have any grounds whatsoever for wrongful/unjustified/etc dismissal? I don't believe the correct procedures were followed leading up to the dismissal (there was no formal investigation or discussion for the written warning, either), I don't believe the correct procedures were followed for the written warning, and my partner was informed of my dismissal before I was, meaning my boss had already made up his mind on my dismissal long before speaking directly with me. If anyone has any advice, that would be very much appreciated. Thanks in advance.

Hi, Received an offer from the coop bank to settle my PPI claim but their interest calculation seems way out from what I think it should be. They've offered a refund as follows:- PPI premiums paid = £2,098.70 Card Interest on premiums = £1,478 8% interest on notional credit balances = £1,068 Link to my calculation sheet (extract) is below; can someone check if the coop are being fair and my calculation is wrong, or is my calculation correct http://jmp.sh/v/fjUmMLllLhjN1syQzm9S

Hi everyone, This is my first post here and I wish I had found you earlier. I need some help; I have tried to sue my collage/university: Name: Grimsby institute of F and HE Course: FD Applied Computing with Multimedia Tech Length of course: foundation plus 2 years Years of studies: 2010/11, 2011/12, 2012/13 and 2013/14 Why: unfair timescale of notifying Student Finance England (SFE) Last day of attendance: 14th January 2014 SFE notification: 15th April 2014 Court of own motion order: Failing to identify a cause of action in law And failing to identity why the principle should have personal liability (my intention was to sue the college) Can some one help me please and what other info do you need?

hi there, I've searched the net high and wide but can't find an answer to my question, so any advice would be great. I work for a company who clearly state in their contract that we can be moved within reasonable distance to cover a business need. However another member of staff in my branch has recently been demoted and has said she's asked for her old job back (which I now do) instead of the one she's been demoted too. As my role requires 2 people and is currently being filled by myself and another colleague I feel that if anyone should be transferred to another branch, it should be the person who has been demoted. I would have a new commute of 75 miles a day and I would be unable to get childcare to cover the new hours it would be required if they do transfer me and therefore I would have no choice but to resign from my position. My question is, legally can my company move me to make a position available for someone else and would the fact I'd be unable to accept the transfer and therefore be forced to resign be classed as unfair constructive dismissal? I am being called to a meeting tomorrow and I'm pretty certain that the conversation is going to go this way, so just want to know what I can do, instead of being backed into a corner. Thanks

I ordered a Three Piece Suite from Sofaworks Thurrock Essex on 29/12/2013 to be delivered in approx 16 weeks from the date. I paid the first Deposit of £100.00 on 29/12/2013 + another £200.00 on this same day. On the 28/12/2014 I paid the Full Remaining Payment of £1.641.95. The suite was delivered on 11/03/2014. Within 2 weeks there was a problem with a cushion on the 3 seater Settee and I attempted to contact the Company and eventually got through to express my concern after such a short space of time! On 16/04/2014 a man came and looked at the problem stating that he would "pack" the faulty cushion, but realised in the end that this was not going to work and decided to order 1 Inch foam for under the LHF 3 seat. 8 Weeks later he returned with the replacement cushion. We were told not to "Sit" so long in one particular place and that "We" *must Rotate and change seating every 2 hours because continually sitting in one place will make the cushions collapse* ,which beggars belief really as a Suite is for sitting on and not just for show surely. This time the newly replaced Cushion lasted less than 2 weeks and after attempting to make contact again and awaited their response from Head Office about this issue! By 01/08/14 still no word from them and I decided to go to the Store personally and visited them on 07/01/2015 voiced my concerns and once again I waited with nothing forthcoming at all from this company. I returned to the Store again on 21/01/2015 & was told that I would hear from them before the end of the month which didn't happen. While I was sat in a Hospital waiting room I received a phone call on 09/02/2015 to say that they would send someone on 23/02/2015 not giving a time. The man came and sat on the "Bad" seat and decided there was nothing structurally wrong with the suite ,it's *simply* the fact that it's sat on too long once again. The end result is this Suite is Not Fit for Purpose at less than 1 year old and the only thing the company will do is replace the cushion at my own cost. I have told them I will take this further which I am doing now. We have been told again not to "Sit" in one place too long as this will "degrade" the suite and we have to rotate cushions which we can't rotate because of the suites design. They will replace the Cushion at a fee to me but I am not willing to pay anything more to this company. The Suite is "Not Fit for Purpose" and as you can imagine we are at the end of our tether. The goods are shoddy rubbish.