was in my local tesco earlier, minding my own business in the biscuit aisle when i felt something smacking me on the back ..turned and looked around to see 2 pieces of the concrete roof on the floor so thats what hit me, must have fallen a good 50 feet. each bit was about 10cm x 10cm. told a member of staff and the checkout lady and she got he manager and assistant manager, they logged it over the phone in the accident book and i spoke to the person that logged it. i already have something wrong with me that the consultants have yet to diagnose but im under orthopedic care that causes me to be in pain every day ranging from moderate to the point where i have to crawl out of bed. today was an okayish day but since it happened ive been in agony again and ive had to get my crutch out again to support myself. i also suffer from anxiety so when they were all fussing i was trying to hold it together and not have a total meltdown but i was sweating, had the shakes, heart was racing etc i was so warm i looked like a tomato and that didn't go for a good 2 hours after it happened. they paid for my taxi home and she handed my a giftcard, never offered it just said here you go and to be honest i just wanted out of there, like i said i didn't want to have a meltdown in front of every one. i dropped the CEO an email and tweeted them ,someone is going to call me tomorrow after 11.30 but someone said because i 'accepted' the gift card they will not offer anything else? dont really feel comfortable going back in there now either. thanks in advance for the replies.

Supermarket giant Tesco has named the 43 stores it is closing across the country, a move that will see 2,000 staff lose their jobs. The company is currently informing staff at the affected stores. The Express and Home Plus stores will close on 15 March with the Tesco Metros and Superstores on the list closing on 4 April. Tesco warned earlier this month that 43 stores would be shut as part of plans to cut costs. Tesco chief executive Dave Lewis said the decision to close the stores was "exceptionally difficult". "Our priority is to explain what this announcement means for our colleagues and, wherever possible, offer them alternative roles with Tesco," he added. Superstore closures include those in Doncaster and Chatham, while the DIY and homeware Homeplus closures include stores in Edinburgh and Southampton. In total, 18 Express, 12 Metro, seven superstores and six Homeplus stores are shutting their doors. Troubled Tesco 43 unprofitable stores to be closed £250m of cost cuts planned 49 planned new stores to be cancelled 0.3% fall in like-for-like store sales over the six-week Christmas period Source: TescoPA The move follows two successive years of falling sales and profits, and a shock accounting scandal, which saw the chain overstate its profits by some £263m. Mr Lewis, who joined the retail giant from consumer goods firm Unilever just five months ago, has pledged to slash costs and sell assets to fund lower prices and mend Tesco's finances. Retail union Usdaw said the store closures were "devastating news" for the 2,000 staff involved. "Our priority is to maximise employment within Tesco, seek redeployment opportunities for members, where possible, and to keep job losses to a minimum," said Pauline Foulkes from the union. Tesco's announcement marks a stark contrast to Tuesday's update from Waitrose that detailed plans to create 2,000 jobs in new shops and by expanding existing sites. The retailer is opening 14 new shops from spring this year, seven of them smaller convenience outlets. However, of the so-called "big four" supermarkets, which includes Tesco as well as Sainsbury's, Morrisons and Asda, most are shelving expansion plans or even closing stores. In November, Sainsbury's said it was scrapping plans for new stores, while Morrissons plans to close 10 loss-making stores this year. Tesco store closures Tesco Express stores: Bearwood Belvedere Church Street Ballymena Heaton Chapel Heybridge Essex Houghton Regis Liverpool Kensington Longbridge Road Barking Northfield Birmingham Raymouth Lane Worksop Sheffield Manor South Tottenham High Road Tredegar Troon Walsall Wood Wealdstone Whitley Bay York Road Hartlepool Tesco Metro stores: Bicester Bootle Caerphilly Crossgates Devizes Grangemouth Mexborough Morecambe Ormskirk Runcorn Smethwick Woodseats Tesco Superstores: Bedlington Chatham Connswater Cregagh Road Doncaster Kirkcaldy Wrexham Doods Lane Tesco Homeplus: Bristol Cribbs Chelmsford Chester Edinburgh Southampton Staines

Hi I have an issue with e bay and an one line store recently and wondered if some some could help me ? I ordered an item for halloween and paid extra to get the item for next day delivery after checking they were able to do so. I waited patiently to discover halloween came and still no outfit, i had struggled to find their telephone number to contact them and was still waiting on the reply to an e mail regarding this. I hadn’t been out in 2o years so this was a very special occasion to me and I love halloween so spent far to much on this so I could have a great time. In pure desperation I was trying the internet and any where to see if I could find their telephone number but still could not find them? In desperation I called one of the 118 numbers to see if they could help not knowing latter I would find out for this one call and they still didn’t have the number it would end up costing me £15.oo and being on a benefit its all a real struggle for me. When I finally found their number out of pure luck and (I have no idea) I phoned them and they seamed nice and did try to help, but they told me that some one had left the parcel bag some where and its probably been stolen. When I asked why didn’t they e mail or call to let me know I was given excuses of were not sure who’s have gone. The only thing he was able to do was to ring his people who he gets these orders from direct so I could get it their, but it was approx 1 /2 hours away one way in Halifax. Out of pure desperation I said I would collect checking with his first that the order was correct and the size I didn’t want to go all that way and find I couldn’t get it. He said it was correct so I drove to halifax knowing I would have to be quick because tonight I was due out, it wasn’t easily either because I have a condition that leaves me in a lot of pain. When I got their I was told the size I wanted 24 wasn’t available the item only went up to size 22 and this is stated on the from of the package which was very upsetting I only went for this item because the size was 24 but it was also an extra £25.00 because of this. I didn’t know what to do so all I could do was bring it home and try it, but when I did it didn’t fit I was very angry and upset and didn’t go out due to the journey took me far longer than I wanted leaving me late in a lot of pain and the out fit didn’t fit so my whole day was ruined. I feel very cheated and lied to about the size etc.. the out fit is no good to me really halloween is gone and it cost me £65.00 with out delivery etc I paid £72.00. It has just cost me a lot of upset and money instead of the night I was looking forward too. I was going to keep it in the hope of loosing weight by next year and having it here already, because I bought lots of other items to go with it. But feel very cheated and hurt by the company. I have sent them a e mail.. which is below along with a reply but not sure my rights etc and how to handle the situation from here on in.. Can some one one help me and give me some advise. Many thanks This is a copy of the actual letter sent to the company. I am writing due to buying this above order from your company recently, After struggling to to find your telephone number I had no choice but to check directory which latter I found cost me £15.00 to do so. But after speaking to you I discovered that my parcel was one that had probably been stolen and there was no way I could receive it on time for that night. Even though I ordered it with plenty of time and checked this would be ok and paid extra for delivery. You did try and help me but to get this order I had to drive to Halifax over 2 hours to get their then back. Costing me £17.00 in Petrol money one way only £34.00 in total, which you promised to reimburse. Before I left for Halifax I double checked that the order was correct especially the size and I was promise everything was correct, yet when I got their it clearly stated that these makes only went up to size 22 not 24 as promised In the advert. Which is the only reason I payed £25.00 extra with your self rather than others so I got the bigger size so I feel very cheated, and the clothes did not fit. By now I was very upset and annoyed being so put out and having to drive such a long way and pay well above the odds for an item that I did not receive and spent far to much on. I drove home which made me very late and was upset that the item did not fit and I had no costume to wear. As I explained via phone this was going to be my first halloween party (or just going out) in over 20 years. So I was very excited and looking forward to my favourite day of the year. Instead I have suffered a lot of upset and had to stay in. Not receiving my item. £15.00 on directory phone call for your number. Cost me extra in delivery £6.00. That didn’t turn up. Spent nearly 6 hours traveling to Halifax, also made me late. Costing me £34.00 in petrol. To collect a costume that did not fit, even though I checked the sizes again and again. I could of got this costume £25.00 cheaper If I hadn’t been lied to. (false advertising) Only to have to stay in and not go out on Halloween which was very upsetting. I was upset and angry after all I had been through, I am writing to collect the petrol money you promised me but also to let you know how upset I am I believe you let me down a lot and think you should rectify the situation on what I have lost out on. Yours Faithfully, THEIR REPLY Our contact number is on the shop. We have responded to your most recent message and we will honour the promise made to you on the phone that day. Regards Hi, First of all if you read the packaging make sure you are not reading the American size as you have received the correct size as we stated in one of the messages to you. The costume is a American brand and the size on the packet is American. If you doubt this fact check the manufacturers website. We also do not understand why it has took you so long to discuss this situation with us. You have also gone over the 14 day return period and you do realise that all costumes would be checked by quality control to test if they had been used or not. We have responded appropriately and honestly to your latest message. We will honour our promise made to you on the phone that day. We pulled the stops out to rescue a situation that was outside of our control. We have never lied to you about anything, our contact number is listed on the shop and we responded to your messages and sorted you a replacement costume with one of our contacts. Our price is what it is and you are free to choose to buy from us or not. Your claim of "False Advertising" is unfounded so be careful what you say, we will not take this matter up with e bay on this occasion due to the circumstances and we do feel that you was inconvenienced with this transaction but the issue was outside of our control and we did find a solution for you. The size of the costume is as stated and that is beyond doubt and can be confirmed by the warehouse. We have already lost the first costume in the post and we have paid for your replacement. We do except that this is not your fault and as per all previous communication clearly states you were very glad that we helped you and you leave it until now to contact us over 2 weeks after your event. So please do not now create problems as we rectified the situation in the only way we could and you agreed to collect the item. We did promise to cover you for the fuel cost and we will honour that promise. We can not refund you for that through e bay but we will refund you direct to your PayPal Account. If you wish to discuss the matter sensibly please ring us on …....... or …......... and we will gladly resolve the issue with you but we will compensate you for the fuel and the £6.00 delivery charge which will be £40.00. We are not obliged to do this but we will do as we feel that you made the effort of driving to collect a costume same day that we organised for you and we did promise to help out with the cost of doing so but do not take advantage with the claim for the other cost items. We appreciate the situation as we did at the time but we have done everything possible to rectify the situation. Regards

I've got myself into a bit of a mess with 2 catalogues & argos store card, (separate thread for catalogues. but same situation!) I've been diagnosed with a incurable lifelong condition that at the moment is requiring steroid treatment and for the past few months haven't been able to work as much as I should, so have got in a mess financially. I contacted argos as soon as I couldn't make my minimum payment, instead of £40 they let me pay £20 a month for 6 months, the 6 months is now up and I'm getting letters and several phone calls a day from FCA? I signed into my account online but it wont let me contact them by email, says I have to phone, I don't do any phone conversations only via email I sent one to the card customer services which came back with a automated reply saying they've changed the way they correspond with customers and to phone them or sign in to account and contact them, but I can't. Each month I cant pay the £40 they add on £12 charges and interest and its spiralling, does anyone have a email address for argos to see if I can have a extension for reduced amounts or any advise please Thank you

All we would like to say is that we will NEVER be purchasing another item of any description from Harvey's again. The reason is quite simple. We ordered a sofa on the 22nd June 2014 and we are still awaiting delivery of it, 1 week short of 4mths!! We ordered an extra piece to it and were told it would take 3mths to make/deliver which we were prepared to put up with. At the time of purchase, we stated we wanted it all delivered together. Quite a simple request, or so we thought. We were initially given a delivery date of 22nd Sep, which then changed to 25th Sep, then Oct 8th, then 16th Oct. Each time we have been contacted by phone, the agent on the phone has stated that one piece is available, to which we had to point out that we want both pieces delivered together. 'No problem' we were told. We were contacted last week and informed that the extra piece we ordered was in the UK, but at a different depot. It would be shipped to the correct depot and we would have our sofa at last. Today, we have been contacted yet again, and yet again told that the one piece is available for delivery...AAAAGHHHH!!! The agent then stated that they knew the other piece was in the UK but couldn't locate where!! To make my jaw drop even further, they said the agent who called us the week prior should not have told us both pieces were available! We asked to speak to a supervisor, who duly apologised and stated they could quite clearly see it on the screen that we wanted both pieces delivered TOGETHER, not separately! She also told us it will now take a further 48hrs to get a response from the manufacturers of the extra piece (I'm assuming to find out where exactly in the UK they sent it to). We find it hard to believe in this modern era of technology that a piece of furniture, being made specifically for a customer, can go missing without any form of traceability. What is even more frustrating is how specific notes on YOUR system can be repeatedly missed/ignored regarding having both pieces delivered together. I notice that your company is a full member of the TFO (The Furniture Ombudsman)so with this in mind, we will be contacting them to advise of the above situation. We have had to endure 4mths of sitting on garden furniture whilst still awaiting delivery of our sofa. I have known houses to be built in less time. We will also be sharing our experience via social media so that other people who may be thinking about buying furniture can see what may await them! Latest update as of 19/10/2014 – No call-back after the stated ‘48hrs to get a response’ so once again called Customer Service. Ended up speaking to the ‘senior Team Leader’, guy called Prab. He told us both pieces were in the Warrington distribution warehouse but we’d have to wait another week until they were ‘in the area’…I said Harveys should be getting a local courier to deliver it asap given the time we’ve waited and the messing about. He said he would have to contact our local store where we purchased it from to try and arrange something. Prab called us back 10mins later and stated that he had spoken to our local store, guy called Steve and that the next phone call we’d receive would be off Steve in the morning. As you have probably guessed already, morning came and whent, no phone call. Went into the store at 2.30pm, asked who Steve was and turned out it was the guy we originally dealt with 4mths ago. When I told him about the conversation I’d had with ‘Prab’, Steve looked puzzled and stated that at no point during the day previous did Prab or anyone for that matter contact him about our situation, so I had to go through the whole scenario again with him. He proceeded to try and contact local couriers, one of whom was going to charge us £120 and then we’d be reimbursed by Harveys, but was getting no luck. At this point I stated I had to leave but I would expect Steve to call us with some news. Yes, you’ve guessed already…NO CALL BACK!! It gets even better….we have today waked into the store, sought out Steve and asked if he’d got any news for us. To both our shock, amazement and disgust, he said ‘’just remind me again’’….I had to remind him that I’d spent the good part of 45mins with him the day before!! It just about summed up our overall experience with Harveys! 4 months waiting for a sofa, numerous lies and false promises of ‘call backs’ etc etc…and Harveys cannot even go out of their way to pay a local courier to deliver our well overdue sofa!! They still expect us to go out of our way to accommodate them!! DISGUSTED and if not received by Tuesday, will be cancelling in total. Mr&Mrs Very Annoyed

Hi there, I've recently discovered I have a CCJ from a Comet Store card of around £970 which was registered when they were underwritten by Santander. I've contacted the solicitors who dealt with the process and they say it was passed back to Santander. Who are now New Day ltd, I've spoken to both Santander (who have no record of it existing) and New Day who can't find any record of it either. I need to get a certificate of Satisfaction in order to rent a property and can't seem to do so.? Is my only option to write to the court to get the judgement set aside? What else can I do to resolve it in as timely a manner as possible? Thank you

Hello - I recently bought a sofa for 800 pounds at the DFS store. I feel I have been taken for a ride by DFS and would appreciate any guidance. Long story short, the sofa that was delivered or the one that I paid for was NOT the same size at the one that we tried in the store. When we tried the sofa, three adults were able to sit in. We tried that with my wife, my daughter and myself sitting on it. There was still some spare space due to the child sitting on it. However the one that eventually arrived was much smaller. I raised this with the store manager who pointed out that my sales contract showed a "small size". However, I went to the same corner of the store where the sofa that we tried was placed, and it had a similar size sofa now as the one that we tried i.e. the larger sized sofa (not the small that was sold to us). I am VERY certain that DFS had placed the larger size sofa in the same corner of the store that we tried and this was not marked correctly. I would have been happy to pay more for a larger size sofa. The store manager has blatantly refused to validate the size of the sofa that we sat on. In my two visits, I met two different sets sales staff who know exactly the location of the sofa that I sat on. I am sure there are some cameras or pictures of the specific sofa that will confirm the size that we were made to believe we purchased, based on the SPECIFIC location where this piece was placed in the store. The store manager says that all complaints made to DFS will go to him in any case. The sales person that we worked with called us earlier this week but did not call back. Thanks for any guidance.

needed some parts for my car saw on line add reviewed prices of the above company were very reasonable so ordered them using debit card, they stated after money paid/approved 24hr despatch , not likely they are despite their name and contact number they are german and delivery is up in the air at moment ..... beware

A few years ago i took out a BHS store which was financed i think by GE bank the account is now closed and i have no paper work with any account details how can i obtain these and start a ppi claim? Thank You

Hi, My son has recently been having issues with gas supplier, despite constant emails and letters to them, they've not responded or come to fix his gas meter. He can't phone them due to suffering with nerves and anxiety. He gets really panicky on a phone, and it causes breathing issues. He has explained this, but still no reply. For some reason, which to be honest I can't figure out, he decided to see what the usual time for a response is at other types of shop. So he emailed a complaint to 2 different high street stores, one cafe, and an internet only site. He emailed a false complaint, to see how quickly people would reply to him to see if he was being unreasonable expecting a quicker response from his gas supplier. He got an email back from one of them, wanting more info, which he made up and gave them. Now an issue he made up, is being investigated. His plan was to wait for them to get in touch again, and then explain his situation that he was investigating average response times to complaints. But I'm worried he's actually going to get himself in trouble for the lies. Is there a legal issue here, or is it just a nuisance complaint? either way, I'm making him email them now to explain but want to know if there's any legal issues that present themselves or if it's something stores deal with often, and just gets brushed aside as a waste of time. Thanks for understanding

Hi all. I made a final payment, using my online faster payment service on the 3/05/2014, of the amount outstanding on my Argos card. The payment was due to day the 7/05/2014. I checked my Argos statement online, the amount outstanding is still on my account. I rang them, they said the payment takes five days to reach their account. I stated my bank said "it was in you account within 2 hours" they said yes, but the bank has to them pass it on to us "the store card company", this is why it takes 5 days. I have been told as the payment has not reached them before today 7/05/2014 interest will be charged, is this bollocks:madgrin:, as it sounds it to me? Any thoughts welcomed.

My wife and I went to the PC World/ Currys store in Brentford to look at purchasing a new dish washer, when she opened the door on one of the integrated appliances the fascia fell off on to her foot. The first member of staff simply stated he wasn't qualified to deal with it and walked off with very little concern, the asst manager came over and looked vague as to how to deal with it having to be prompted for a duty first aider which he stated they don't have in store. When asked for a cold compress he returned with a pack of frozen chips and was concerned about putting them into a Currys carrier bag rather than leave them in the sainsburys bag they were already in. The only help we were offered was in purchasing the dishwasher. He had no idea about an accident book or a HS1 form. We complained to head office due to how it was dealt with and the acknowledgement they were aware the doors were falling off making them negligent in their duty of care. The store manager writes back stating that there was a first aider on duty but when asked why they were not called it was escalated to a Phillipe Sleet (DSG H&S) who stated the store manager was incorrect in his statement in having first aiders and they were in accordance with HSE risk assessments which were completed annually. He has also stated that the store acted in accordance with risk assessments by removing such plinths as a means of rectification to the doors falling off. However he has so far refused to state when that appliance was risk assessed prior to going on the shop floor or when it was first evident that the standard display fascias do not fit safely. They have consistently shown complete apathy towards this clear design fault even though the store staff have admitted they have a problem with the doors not fitting correctly. The concerning factor is this particular unit is sold throughout their network and fitted with the same standard display fascia. They have stated that where significant risks are identified they are recorded. The concerning factor is that if it is heavy enough to cause injury to an adult it could pose a significant risk to injury to a child. DSG and especially Currys Brentford seem to prioritise their sales targets over injuries caused due to store negligence. The only thing we wanted out of this was for them to look into the way risks are identified and handled, and to highlight that cutting corners does not resolve the problem, when they legally have a duty of care towards customers and staff. Head office have shown complete apathy towards this and have now been told by DSG Risks Manager he LOOKS FORWARD TO HEARING FROM OUR SOLICITORS. A bizarre approach when we are not even looking for any recompense, just to make sure this type of incident does not happen again and cause someone a serious injury or worse.

I recently visited a well known discounted grocery store to purchase a item that I wanted - I had with me a rucksack over my shoulder as the store doesn't give out free carrier bags . The store didn't have the product I wanted so I walked out of the store passed a empty checkout and into the car park . A few seconds later a young female member of staff came running out of the store and placed her hand on my shoulder , I had some earphones in so I took them out to see what she wanted . She said she wanted to look in my bag as I had stolen something from the store , I protested that I hadn't stolen anything from the store and had the rucksack as the company doesn't give out free carrier bags and that loads of people carry rucksacks in there store . she once again said I had stolen something from the store and demanded to look in my bag . I refused and said she couldn't as I hadn't stolen anything and the only person who had a right to look in my bag was a policeman and she was more than welcome to call the police and they could search me . she refused to call the police but still demanded to look in my bag and was shouting at me in the middle of the car park outside the store and saying I was a thief in front of customers who was going in and out of the store (unfortunately I knew some of them) , after a while of her shouting at me and calling me a thief and me saying call the police she turned round and went back in the store. I stood in the carpark for a while to calm down and recover myself from the situation . I walked back into the store to talk to a manager of the store to sort out what was going on , I first found the young girl who accused me of shoplifting and asked her if the manger was available to speak to , she said there was no manager or assistant manager and that she was incharge of the store , I asked if there was a complaint procedure I was told no and that the manager would be back tomorrow and I should speak to them , she then went on to say I had no right to complain as I was in the wrong and we had a few choice words in the store with her still calling me a shoplifter - I was wondering what rights I have and what I can do about this incident

Hi, I thought I would make this post, I have found a couple of other posts on here on this subject but they don't go anywhere or get finished. I always finish something I set out to do so I will follow through with this thread to it's conclusion. I have set out claiming refunds from all of the people I have had financial dealings with and so far through being bull headed I have had successes with Blackhorse (full refund of charges) and Lombard (full refund of charges) the next two on my radar are Argos store card (Home Retail Group) and Asda Credit card (Santander) both have rejected my claims to date. This post is about Argos, I have attached a copy of their reject letter, can you please have a look through it and give me your thoughts, I do not really want to go to the ombudsmen, I think I know that they will agree with Argos, so I believe my alternative is small claims. Please let me know what you think. My claim is for £155.25 (£108 charges). AS

Hi, This one is a little different. In a nut shell. I bought a knowhow service 'Fix and Fault' for my desktop. Whilst in store employee stole items from the desktop and gave back to me saying 'irreparable' Sold me a memory stick and downloaded items from hard drive. I then put my desktop through to my insurance company to make a claim. Insurance company contests my claim as internal damage was 'malicious' and have verified missing items from desktop and damage with an engineers report. I've complained to PC world (this was difficult to say the least!) and supplied with evidence etc. PC have offered an amount compensation due to the theft and no provision of service bought (desktop was not sent externally for repair by employee). I believe the amount offered does not cover my outlay sufficiently (I have evidence this with PC World and actual financial cost to me is lower than what has been offered) nor my humiliation with my insurance company etc, so I have very politely requested a revision of their offer. I gave 14 days on 08/01/2014, received an automated response 09/01/2014 and a personally written response 20/01/201 acknowledging my email and forwarding onto the compliant handler. To date I've had no further response from PC world complaints department. This complaint dates back to Oct 2013. How do I progress from here? Should I send a deadlock letter or simply proceed to small claims, do I warn of my intention to go to small claims, or should I seek legal advice from a solicitor? Any help would be gratefully received , many thanks Hazel

My daughter had a card with Dorothy Perkins which was run by Santander. In 2011 she tried to re-mortgage only to be told she had a bad credit rating. She checked Experian and saw a charge from Santander. She did not recognise this and phoned them and was told that it was for a Dorothy Perkins card. She then spoke to another company who we think were the Lewis Group. This was on the 6th October 2011 and she told them, rightly or wrongly, that she would pay it straight away to try and clear her credit history. She then paid the money to a firm of solicitors called Howard Cohen who confirmed on the 6th that the money had been received and then sent a cheque to the court and got a Certificate of Cancellation. However when we checked her Experian account it still shows: Current Balance.............Satisfied Default Date....................21/07/11 Satisfaction Date.............18/10/11 She moved house in 2008 and had her mail redirected for a year and in that time received nothing from either Dorothy Perkins or Santander. So prior to this going to court she knew nothing about it. In fact if she had not tried to re-mortgage she would still not be aware. We have been trying to get Santander to remove this from her file but were told that as she did not pay the minimum as required under her Credit Agreement £12.00 late charges were applied to her account. I have asked Santander for details of how the money we paid was made up. I have a suspicion that most of it was late charges. I know we should have queried the whole thing before paying up but decided the remortaging was more important and as it happened, and is still happening, the mortgage was refused. Does anyone have any suggestions about where we go from here.

I went into Menkind, a gift shop, in Westfield London a couple of weeks ago. At the till I paid for two items, but just as I walked away I had a hunch that I had paid a good deal more than I should have. I looked at the receipt and saw that a third item had been added. The cash desk was clutter-free so it was an odd mistake to make. I turned round and spoke to the cashier. He denied any knowledge of putting the item through and then passed me to a girl next to him who then rather insultingly asked to check the bag he just packed. She spoke to me rather offhandedly as she asked me to return my card for a 'refund' - it would be refunded within 7 working days. At this point I realised that I needed to have the money refunded in cash. It was Christmas in two days and I couldn't afford to lose anything out of my account till maybe January 2. They refused to refund the amount in cash, and I responded by asking why should their accounting systems be kept in order over mine? The manager on duty was now nearby and affirmed this was impossible. I calmly stood my ground, though I didn't really know if I had a right to retrieve my money - I just felt I would surely have some rights. Meanwhile a queue was building up and a guy at the top started shouting at me 'it's only 8 quid'. Things started to escalate from there as I told him to shut up and then found others in the line joining in, together with various shop assistants! Eventually everyone was shouting at me and two shopping centre security guards came in, spoke to the manager who told them I was insisting on a 'cash refund' and hilariously, really, they called the police. I was very polite to them and said that was great, since I had nothing to worry about. When the police arrived I told them what had happened, and of course they said it's a civil matter and they couldn't deal with it (as if I had asked for them to be called!). One of the security guards then clocked that I was the victim rather than the shop and tried to get the cashiers to give cash, but eventually gave up and promised to take me to make a complaint against the shop if I would just hand over my card and have the amount refunded. He did lead me to an information desk. The girls on it had no forms for complaints so I had to scrawl it on a 'customer survey form'. They promised to see it through but I have never heard back. I'm sure many people reading this may be laughing about the risible amount of 8 quid that I needed back. I actually earn quite good money and have no debts, but was totally maxed out like many others on credit cards and my bank account with nothing coming in till 2 January. I don't even have to justify it, but I actually really needed that 8 quid available for travel on the Friday otherwise I couldn't get back from where I was going for Christmas, and I didn't see why I shouldn't have it back immediately if they had taken it off my card for nothing. It would be good to know if I was in my rights to ask for the cash, before I now just make a complaint straight to the chain's head office. I would also point out that the hysteria from the staff was very odd, particularly as I was only speaking forcefully against the shouting. I therefore do feel I caught out the cashiers stealing rather than making a mistake. It's one of the oldest tricks, running other stuff through when the shop is packed with people so you are hustled out quickly before you realise. Is there any point me telling the HQ of my suspicions?

Need some advise, my other half has bought an iPad via three on contract and it has gone faulty out of the initial 28 days warranty they give, after that they state it has to go to Apple. I don't really want to go to my nearest store as it is about 60 miles away. So the question really is, are 3 responsible for the replacement or refund for the iPad as I am covered under SOGA, the contract is between me and 3 and not Apple. Any help would be great. Cheers

Hi I'm trying to find details of the area manager for a Curry's store I have a complaint against. A young girl said she emailed my complaint off to Head Office on the 8th September but so far no response so I emailed them myself on the 15th September but no response. I called Knowhow as this is who she said she emailed but they have no record of the complaint but was told as my complaint was with the store I should contact them. I emailed them on the 26th September but once again no reply. I have rang the store on several occasions and asked for the name of the area manager but they refuse to give out the information and the amount of times they say I will receive a call back but don't is just a joke. So if anyone can help find out how I can get the information I would be grateful.

Hi, just getting underway with going after Firstplus, and I have just remembered - during the period from 1996 to 2004 I had 3 store cards, but I no longer have any documentation. They were with Debenhams, Monsoon and Ikea. I gather that a credit history report is no good as details are removed 6 years after the end of the contract. Is it worth approaching the companies themselves or would they not have documentation from that long ago?

Anyone have any links to threads on reclaiming PPI from Santander/GE store card taken out in 199x please? I have a read a few posts where the responses from Santander have been negative, but cannot find any ongoing cases or helpful information. Thanks t

I think I posted this in the wrong forum originally so I'll try here. Hopefully someone might be able to give some advice. Hi all, I'm a first time poster who has finally got around to reclaiming late charges & over limit fees from credit & store cards held now and in the past by myself or my wife. We have kept the majority of statements going back years and as a resulttwo credit cards have settled after the first letter asking for charges back, actually paying us the contractual rate, rather than the standard 8% we asked for. We are at varying stages with four other cards & Argos. After asking Argos for charges & interest we received a letter rejecting our claim. They have three separate listed points for rejecting the claim, extracts of which are as follows. 1. "You are responsible for making the required payments on time and for keeping within the agreed credit limit. If you fail to meet these obligations, we are entitled to recover the costs incurred by us. We have recently commissioned AlixPartners UK LLP to undertake an independent assessment of the costs attributable to contractual default by our store card customers. The report AlixPartners have produced clearly demonstrates that the costs we incur when customers default exceeds our default charge of £12. Our default charges therefore reflect a genuine estimate of our costs. " 2. This point states that £181.50 of the default charges were longer than six years ago, although we weren't claiming for anything over six years 3."Further and in the alternative, we reserve our right to set off your claim (which is denied for the reasons set out above) against any debt owed to us." Has anyone come across anything like point one before ? At first we found it a bit of a worry, but then after rereading the letter a couple of times, point three seems to suggest that they're not that sure of the validity of point one. Also this account is closed so there is no debt owed to them. The letter finishes with " Under the terms of our Complaints Procedure this is our final response with regard to your complaint " plus the usual bit about our right to refer to the FOS within six months. I thought this a bit arrogant. It seems to me we have three options. Drop it, go to FOS, threaten court action. Any advice or experiences of a similar nature would be very welcome

I went to the following O2 store today (24th of June) to return a product I purchased on the 15th of June (also purchased from a physical O2 store): London - London Wall 116 LONDON WALL, GREATER LONDON, EC2M 5QA LONDON Tel: 020 7374 6840 On the back of the receipt it says the item can be returned for a refund within 7 working days and today is the 6th working day.. However, I was refused the refund by the store leader, he said this particular store along with few other stores in London operate on different return policy, and the return policy is 7 days not 7 working days. Despite trying to reason with him and showing him the printed terms and conditions on the back of the receipt, he refused to back down. Brought the item to a different store later on, and they processed by refund immediately. Funnily enough, this store that processed the refund is also one of the exception stores that operate on the 7 days return polic' according to store leader who turned me away.

Hi, After some general advice. My son was injured in store on 2/6/13. Managers did not do accident book or anything, or take details until I insisted on them taking the details. They did not report injuries. One of the staff said it was not my sons fault. (A display unit fell on top of him - he was not messing around etc, he was just playing with a laptop that he was invited to do). CCTV would confirm this, but they have not got the CCTV yet apparently. There were witnesses etc. I emailed them on 3/6/13 and had a reply on 11/6/13 saying that I should keep my son under more control. My son is 5, he was not messing around, again confirmed by witnesses incuding staff, and CCTV would confirm. I complained about response and was promised a reply, which I had a voicemail asking me to call back. I called back and they have said they are dealing and I would hear this morning. I have not heard anything at all despite chasing them up. What should I do next? Regards Matt

Hi All, Sorry if this has been asked before couldn't find any info in the search result. I had a Next Store card which is now cancelled but got a default due to God knows what reason (I ll leave contesting the default to another thread), but account has been closed anyway but its been more than 4 years now and I thought I read somewhere that store card default leave your account after 3 years, could someone confirm if this is the case or not. Thanks in advance.