Hi Starting a new claim re Debenhams Card. Unfortunately card applied for in 1988 . Definitely has tick in the box . Remember this was in store . No explanation . Santander have sent SAR no statements and letter states there is no PPI on account and I am almost sure PPI was charged. Can I claim direct to Genworth and if so can you please advise the address please Glad of any help thank you

My daughter had a card with Dorothy Perkins which was run by Santander. In 2011 she tried to re-mortgage only to be told she had a bad credit rating. She checked Experian and saw a charge from Santander. She did not recognise this and phoned them and was told that it was for a Dorothy Perkins card. She then spoke to another company who we think were the Lewis Group. This was on the 6th October 2011 and she told them, rightly or wrongly, that she would pay it straight away to try and clear her credit history. She then paid the money to a firm of solicitors called Howard Cohen who confirmed on the 6th that the money had been received and then sent a cheque to the court and got a Certificate of Cancellation. However when we checked her Experian account it still shows: Current Balance.............Satisfied Default Date....................21/07/11 Satisfaction Date.............18/10/11 She moved house in 2008 and had her mail redirected for a year and in that time received nothing from either Dorothy Perkins or Santander. So prior to this going to court she knew nothing about it. In fact if she had not tried to re-mortgage she would still not be aware. We have been trying to get Santander to remove this from her file but were told that as she did not pay the minimum as required under her Credit Agreement £12.00 late charges were applied to her account. I have asked Santander for details of how the money we paid was made up. I have a suspicion that most of it was late charges. I know we should have queried the whole thing before paying up but decided the remortaging was more important and as it happened, and is still happening, the mortgage was refused. Does anyone have any suggestions about where we go from here.

Hi All. While digging around I was looking for G.E. Financial Insurance who allegedly were the underwriters for PPI insurance I took out in 2001. Having searched hi and low for there website I kept on getting search results on Google for Genworth so I looked into it further. This website shows the address and phone number of GEFI: http://www.londononline.co.uk/profiles/65549/ I rang the number and hey presto the answerphone message on that number was from Genworth. I have a letter from Genworth in my files and printed on it is that same phone number. A quick search on Google Maps found an empty building there according to the "Street View" feature. Digging a bit deeper I found this on Wikipedia; http://en.wikipedia.org/wiki/Genworth_Financial This explains the progression of Genworth. Genworth have also been known as Financial Insurance Company Ltd and seem to remain so as far as some FOS representatives are concerned. I hope what I found is useful and that I'm not repeating someone Else's thread.

Does anyone know anything about this company. I have just received correspondence from them that they owe me some money...............not a lot of money, just a couple of squid!! and enclosed is a reply letter to accept their offer or not. I have written to various companies who miss sold me PPI and the only one that I think that this could be from is the old BHS card Can anyone advise please Forgot to mention it was FOS that were handling the BHS one, would they know anything, or is it [problem] mail.