Received a new one this morning page 1 from Orange saying they sold the account to Arrow in Dec 2012. Page 2 is from AG, "Notice of Assignment", telling me Fred's are the ones handling it and to contact them, with a "fair processing notice" at the back, which I haven't scrutinised yet. Page 3 is a cute "FAQ" page with little speech bubbles in pastel colours and whimsical fonts. Now then, has anyone already seen these/scanned them on here? I'm happy to scan them later on if not, but not to do it if it's old hat, lol. Like I said, I have never seen this one before, but then DCAs have been giving me a wide berth for a while, lol.

this is the third attempt to post a thread ! the bailiffs will be chewing at the door at this rate £400 bill for a £ 10 monthly contract because my daughter talked for over 1000 minutes I am on income support and i cannot afford to pay this neither can my daughter Orange said that they do not cap anymora please help

Hi all! I hope somebody can give me advice to this nightmare that Orange have put me... My 24 month contract was supposed to end in October 2012 and i have given them the 30 day notice they required. When i rang to say that i didn't want to renew after october, they offered me a PAYG sim card instead which i accepted and promised to send it asap as my old sim would now be invalid. I received the cancellation letter in november and they told me that they will be debiting my last payment on november. However, the payg sim didn't arrived as promised so i rang them again and they said it must have been lost in post so they're sending another one which will take 21 days to arrive! (by this time, i was without a phone now from mid october until december). In january, i decided i couldn't wait any longer and went to get another phone with another provider. Everything was fine until on 19/2/13, somebody rang me from orange saying that i have an outstanding balance with them worth £84.34!!! I asked how this bill came about and they told me that because i didn't register the payg sim, they were still charging me my monthly bill! I told them that the sim card never arrived up to this day and said that i have spoken to a few reps about cancelling my account and NOT ONE OF THEM MENTIONED THAT I WILL STILL BE CHARGED MONTHLY UNTIL I ACTIVATE THE PAYG SIM CARD! I think they have intentionally withheld this info from me! I am really angry with the way they are treating me because i felt cheated. If only their reps have informed me about this "policy", i never would have agreed to accept the sim. They then "cancelled" my account last tuesday after i rang them to complain. I've sent a letter to the email address that the rep has given me and lo and behold, it was an invalid email address! I managed to send a letter to them through facebook which they have replied to but have completely ignored all the points i've made on the complaint letter and was still insisting that i pay the bill although clearly, it was their fault why i have that bill in the first place. I plan to file a case with CISAS if i don't get any joy from them. Sorry for the long thread but it's just frustrating and i'm also thinking about my credit file which i think, by now is ruined! Are there other people who've experienced this with orange? Is there anything more i have to do to escalate this complaint? Any advice will be highly appreciated! Thanks!

Hi I have tried to find specific information on this but so far been unsuccessful. I have had an orange phone and broadband package for over 4 years - I have never renewed my initial 1 year contract but just allowed it to roll on. I had no complaints so stayed with them. However I am now moving house and no longer need this service and want to terminate it completely. I am not in the middle of a contract but they are demanding a £30 disconnection fee. The exceptionally unhelpful customer services informed me that I could transfer my account to another service provider for free but to leave the service completely would incur a charge. so my question is:- is this normal? is it allowed? do I have to pay it? many thanks in advance for any information on this.

Some months ago I lost my Orange dongle (£15.00 a month) and somewhat idiotically just cancelled my direct debit and didn't call them. Now they want £53.12 (and rising) for the (non) use of it for 3 months... which I would prefer to avoid. I didn't officially cancel it, so have I any other choice than to pay? They threatened me with bailliffs :o(#

My sister was wrongly advised to change her Orange call plan when an advisor called her last year (advisor reduced it to 100 mins - saying this was best suited to her use), her normal average usage of 300 mins meant she went way over her allowance for a few months. Also we found a number of charges to calls with no number. Foolishly she never checked her account or the advice she was given and only became aware of the situation when Orange blocked access to her online account and started sending letters demanding £300-ish. After approx. 15 calls to Orange their stance was 'an advisor would never do that', several times they hung up, one person told her to f-off. They wouldn't explain the calls either, their stance was 'that is normal'. Phone calls promising to look back into the account have never materialised. I decided to put things in writing and we wrote and sent a letter recorded delivery asking (yet again) them to investigate the problem and provide details of dispute resolution. True to form no reply was received, they say they never received the letter (they did). Now a threatening letter from Moorecroft has arrived, we called Orange and they say it's nothing to do with them now, but they will investigate and call me back, they refused to give a time frame. Anyone offer any advice on how I can break through their stone wall? The communication feels 1-way, they promise to investigate but just keep escalating it. Thanks

Hi avid reader but only occasional poster here. I am having a problem with the sale of a PAYG broadband dongle I purchased in an Orange (or EE) store. I went to return it but was told I could be lying and I'd have to keep calling in until the person I originally saw was working. I called 150 and details of the complaint were taken but I have heard nothing more. I do have 4 phones with Orange, (family and business) but that doesn't seem to matter. My inclination is to serve an LBA and just push for my money back but I cannot find Orange's registered office address. Most members of staff I have spoken to do not know what I mean. I have the contact centre address at Patchway, Bristol. Is that sufficient? Any advice would be gratefully received

Looking for some advice as I am not sure if what has happened is illegal... I have been contracted with Orange for over 2 years now and my latest contract expired in October 2012. Recently I received a phone call from someone claiming to be from the Orange Rewards team. They offered me an upgrade with an iphone 4, unlimited calls and texts and 1GB for 26 pounds per month. I explained that I wanted to keep my old number and was told that would not be a problem and to place the new sim card in the new phone and call 150 to transfer the old number . I accepted the offer. I had not received any confirmation email or documents but received the new phone last week. Tonight I activated the new phone with the new sim card and called 150. I spoke to a gentleman who explained that in fact Orange had NOT contacted me and that I had in fact been sold a NEW contract via a third party. He would not disclose who this third party was. I am astounded that any company is allowed to do this and that Orange has made arrangements with any third party to sell customers products under the guise that they as Orange representatives when they are in fact not. He has also informed me that it was NOT an upgrade and that a the new phone is now on my account as a new SECOND contract. I was told this was an upgrade so assumed that the contract was amended to bill me 26 pounds per month and that I didnt need to cancel anything as this was an automatic upgrade. I feel that i have been mis-informed about the upgrade/new contract and I would like an explanation and to have my account corrected. I am not prepared to pay for two contracts this month. I would like to know who has sold me this contract and why they claimed to be from orange when they were not. Does anyone have a similar experiences?

Orange.......... put £20 pay as you go on my debit card and they are processing it 5 times and taking £100 out of my account. I only authorise £20 how can they get away with accessing my bank account and charge me 5 times? i feel they are stealing from my bank acc. Oranges call center are terrible its in India and the say yhey will get back to you in an hour or a day 5 days..., " it will be sorted" " we will ring you back" they lie and pass it off to the next person... . My complaint was 28th dec its febuary now! even the other day i put £10 and they processed it twice. and charge me twice , i feel they are stealing from my bank acc.. . does anyone else have this problem? What can i do?

Hi guys, After reading neumerous threads on here about other people having similar problems to mine i could do with a bit of help and advice. In april 2011 Orange defaulted me for £25.10 which i did not know i owed due to them holding incorrect details. they have after 11 months of me trying to sort this out accepted that this default shouldnt have been registered against me admitted the errors that they have made and have emailed me this morning to say that the entire account will be removed tomorrow. now this isnt the first time they have said this so im not holding my breath! So heres where i am, if they dont remove it where do i go as after 11 months this is starting to wear thin! if they do remove it i expect to be compensated for the losses i have occured. I know i havent included much detail here but will update if anyone picks up on this. I would be greatful if anyone who has experience with cases like this could help, i recently read up on philhargs thread and the support he recieved was amazing. many thanks in advance dave

Hi, Does anyone have the address where I can write a letter to orange requesting late payment markers to be removed as a good will gesture? I remember I found the address on this site months ago and bookmarked it but cant seem to find it now. Or should I give them a ring first? Many thanks,

Hi I have/had a mobile phone contract with orange, unfortunately my circumstances changed, and I was put on a monthly payment plan which I stuck to until October, when unfortunately I was unable to make a payment on said date, how ever did make a payment a week later to catch up was told the account was in default and would be passed to debt collector and I would receive letters to this effect which I have not done. Then I called the other day to make another payment on said date and collections said the total amount outstanding had to be paid and it was going to a debt collector, I advised I only wanted to make the arranged minium payment , they advised this was in default, and kept repeating it was going to a debt collector, I advised I would not deal with any debt collector as my arrangement was with orange , even though I missed one payment by a week, So I questioned if I made the monthly payment is it still going to a debt collector, they advised it was, I then asked if someone could call me to discuss setting up or reinstating the plan, they refused and call was ended. Please can anyone give advice...I want to keep paying, but I will not deal with any debt collectors, only orange Thanks in advance

Hello, In June 2011 I took out a new mobile phone contract with Orange and due to a bad credit score I was asked to pay a £150 "security deposit" which would be refunded after 12 months. Since june 1st 2012 I have been messed around by orange's phone support and raised multiple complaints and each time a "manager" assures me that my money will be returned within 7-10 days directly to my bank account. I'm looking into making an official complaint to trading standards and wondering where this leaves my contract as they have clearly violated the contract on their side by not returning the money to me as agreed. Today a manager called me back after waiting 40 minutes and told me there were no other records of my previous calls on the system requesting the money back but that todays complaint was on record and that I would surely recieve the money in 7-10 working days. I found the managers attitude to be completely incompetant and when I complained and explained my previous experiences his response was "is that all? thanks have a good day" before promptly hanging up, considering I hadn't even raised my voice I found this level of customer support apalling. I was also unconvinced by the number I was called from by this "manager" 07973100194. I would appreciate help and advice on the following: Putting in an official complaint orange, trading standards and anyone else who should be made aware of this. What can I do to get my money back because I'm not convinced I will have it back in the 7-10 working days and clearly calling them isn't making a difference. I hope this thread makes sense please do let me know if there's any more information needed.

Hello all, I was wondering if anyone could help. I received a letter about a week ago from Debt Mangers LTD stating they had been looking for a person with my name and to contact them, the usual phishing trip, which I ignored. Today I have received a letter headed Doorstep Visit with a threat to have someone call at my address unless I call them immediately. They claim I owe £728 to Arrow/Orange. I did have an Orange phone account, but not since October of 2007, and I cannot recall owing them anything. My main concern is that I live on a property that shares grounds with my landlord, and do not want debt collectors turning up, especially since no details of any money owing have been given. Any advice on how to proceed? Many thanks

http://www.bbc.co.uk/news/uk-wales-south-west-wales-20567165

Hi Caggers, This is more of a cry for help than anything else as I really do feel that Orange have become a complete joke and have completely abandoned any notion of customer care... My handset has been experiencing extremely slow data network speeds for two months now and so far Orange have failed to resolve the problem - I would argue that they have not really been that bothered to be honest but that's just my opinion based on the service received so far. the data speeds when using the 3G or HSDPA network varies from 0.01MB to 0.05MB constantly. The data speed is the same using my own handset (this Orange replaced under their care system) as well as my own iPhone 5 and my sons Samsung Ace.. ..All three handsets experience the same data speed problem and have had the same speed test app installed to actually monitor the data speed. My display now shows EE however it was originally connected to Orange 8 months ago. The wife was on T-Mobile however she has been migrated over to the EE network a nd when she tried to run a speed test on 3 different phones the test app shows that her data speeds are constantly around 6 - 7 MB which is just a massive difference to mine and is actually usable. Orange have initially tried to blame the handsets, then the SIM card and in fact they have tried to blame everything other than the network. My number was originally ported from O2 and I am convinced that the fault lies in the way my number is being routed however they will not investigate that. I have asked to be put through to a team leader in line with their complaints policy and been refused twice due to them being "busy", on another occasion I was transferred - placed on hold for 20 minute and then cut off.. .My next port of call was to email their customer service email address again in line with their complaints policy to which an automatic reply comes back telling me that they are upgrading their email policy and my email will not be responded too. Finally I even tried emailing both Olaf Swantee and the Executive Office with details of my issues, history etc. however its now been 4 days and so far I have not even received any form of acknowledgement. Obviously we live in a world dominated by social networking so I have tried repeated to contact Orange via twitter and again my tweets go unanswered.... Today was really the icing on the cake and something that has just got my seriously wound up that I am actually trembling as I type this. Just put on one final call to the faults team and after being on hold for 30 minutes my call was finally taken by someone in their faults department. I explained my issues and said that I felt that there was a breach of contract on Oranges half for failing to provide a service - the advisor then said that "I hear people beat on about that all the time and good luck to you if you try and cancel then Orange will just send a dept. collector to knock of my door" I felt that this was very confrontational and hardly an advert for their excellent customer service as that statement would imply that complaints are not a one off - I explained what I have done to try and eliminate the handset as being faulty and the advisor starts to talk down to me practically accusing me of not knowing what I was talking about..... Its at this point that I will admit that I was in the wrong as I did erupt and advised him not to talk to me like a piece of "crap" to which he said that I was given my first warning for swearing. I then said that I wanted to be put though to retentions and be refused, told me to redial - have a nice day, nice life and put the phone down...... Sorry that this post has gone on but I just wanted to type as much as possible with the view of giving the complete picture away.... So that's there I am now - being honest I feel like I couldn't care less what Orange now to do my credit file and feel like telling them swing for the direct debit.... what else can I do ? I have followed all procedures and gotten nothing.... HELP! Please!

Hi Guys, I am new to the forum but I have read a huge amount of information of which I am very grateful for. I used to work offshore in the Isle of Man and initially when I moved over with work, I used my UK number. After see my direct debit sky rocket, I changed to a local provider. The bill is around the £1000 mark, of which I wasn't able to pay. Majority of the bill was data roaming charges and after investigating on their (Orange) website, I found out that there are data bundles which can be applied to your account prior to leaving. However, I wasn't aware of this and asked Orange if they could retrospectively apply the necessary bundle to my account. So far, I have not received a single response as to why they are not willing to apply the travel bundle to my bill. I have been emailing the executive office and they just reply back as if i didn't ask the question. Anyway, my bill is with Moorncroft now and I understand that they have no authority and Orange have confirmed that the debt is still with them. So I am going to send £40 p/m into Orange's bank account with my account number as a reference. In the meantime, I am going to send a SAR to Orange and request everything, including a transcript of my calls to Orange. I do remember one agent stating that the Isle of Man was in the UK so I wouldn't be charged. Can anyone who has successfully had data bundles applied to their Orange account retrospectively please post below and say how much the bill was reduced by, please?? I understand that some people on this forum have had their bills reduced because a travel bundle has been applied retrospective. I don't know why they are treating me differently and once I receive everything back from the SAR, I am going to send everything to Watchdog! Thanks Vincent

In 2007 I took out an orange contract, but only had it for 11 days after my company offered me a company mobile phone. So I cancelled the contract within 14 days and sent back the phone in an envelope ORANGE supplied me to send them phone back in... After that I heard nothing from orange. Last year - October 2011 - I received a letter from a company called Frederickson International who were acting on behalf of Arrow Global at my new address that advised I owed a communications bill to the value of £220 - I wrote back to them and advised them I knew nothing about it and could they send me a breakdown of the bill. I received a letter back saying they wont be persuing the debt any further... In March 2012 - I received a letter chasing the same debt from a company called Rossdales - who again, were acting on behalf of Arrow Global and this £220 i supposedly owe. I advised them of the communications I had with Frederickson and they referred me back to Arrow Global. In July 2012 i applied for a mortgage with a high street lender and it got declined. Due to an unsettled default notice on my credit file by a company called Arrow Global in October 2010. I sent Arrow Global a SAR to find out what the debt is and they sent me the details but with NO breakdown of what exactly the debt is for - saying they would be unable to send me an itemised bill of the calls I made in the 11 day period I had the phone as Orange wouldn't no longer keep that information. I called ORANGE and since July 2012 have spoken to 10 different people. 5 of which say there is no outstanding balance, and most recently after begging they look back at my history and provide me the details, saying I wont come off the phone untill they investigate it properly crying etc etc.. . - they are now saying I didn't return the phone. I reminded them that i sent the phone back in a pre paid envelope that ORANGE had sent me (they have a record of sending me the envelope) I was asked if i had the receipt/proof of postage... . Of course I don't, it was 2007. They told me from the IMEI number they can see that the phone was only used for 11 days and then it was stopped and the IMEI was never blacklisted. So im guessing whats happened here is, they think I never returned the phone - they sold the debt to Arrow Global and in 2010 ARROW applied a default notice against my name - but how? I never received any correspondence about ANY of this. .. nothing for 4 years and then suddenly Im lumbered with this.. . Im a single working mum of two who is trying to buy a house and I cant even get a high street lender so Im going to be stung with a massive fee and a high interest rate. I dont even know what to do. .. Ive already lost a house to an alternative buyer because i just cant afford the fee to get a mortgage because I have "bad credit".... Please help...

Hello I have just joined and been taking a look around thought i would ask for some advice. Some background information. I had a business account with Orange. When i took another phone out they put it on a seperate account meaning two DD dates etc. Anyway the accounts become where i owed money. I was paying off odd bits here and there still. Orange passed the debt onto an agency who i then paid and settled with. All my Orange accounts have now been paid and are completely settled. Anyway i applied for a Experian check a few months ago that says Orange had logged a default aginst my account. When i called orange they advised me to email their credit referal team. I left this for a few months as i had other issues ongoing. I then decided to email Orange regarding this and they came back with the standard "our records are right and will stand for 6 years". Ive looked around a bit and thought i will do another credit check to see how everything sits now its all paid. To my shock Orange have placed 2!!! defaults now one from 08/2012 and 2nd from 09/2012. The first one shows a balance underneath of £114 and the second one shows account balance of £0 ??? Can anyone advise on what i can do from here. I have tried the sympathy route. But now im in even more of a mess because they have logged 2 on my account Any help is much much appreciated. Thankyou

Does anyone have a customer services email or managers name and contact number as I need to make a complaint about orange and am getting nowhere with the shops or phone operators. Briefly upgradeed to a samsung S3 in june told that part of the package was that we would get 50.00 back in month 4, wasnt credited to the bill, called Orange was told it would be month 5 (Nov) due to dates. Month 5 no credit, spoke to orange they now say go back to the sho[p, went to the shop AND TOLD CANT DO ANYTHING YOU HAVENT GOT YOUR PAPERWORK AND ALL OURS IS ARCHIVED. Absolute nonsense as far as I am concerned so a formal complaint is going to be made as i was not told anything at the time about applying for the 50.00 or taking paperwork back to the shop.

Hey, I have been having problems with the data services being offered by Orange, basically the speed is totally unusable when I am not using WiFi and this problem has been ongoing for almost 1 month now...my average mobile internet speed is 0.03MPS at all times of the day / night. Orange say that there are no network problems in my area, the handset is not faulty and neither is the SIM. Its getting silly now as I do feel my phone "connected" experience is a complete joke. I am 8 months into a 24 month contract and see no signs of this improving - what are my options regarding dealing with Orange or cancelling early due to a breach (if there has been one by orange) Help Many Thanks

Hi there! I'm new to the forum and wondering if anyone has any advice they can share on the following issue: This is it in mega-brief detail: I have a business tariff with two mobiles (£45 per month and £16 per month) and one mobile broadband (£7.50 per month for 1GB) on it. 5 September bill shows a total amount of over £4500, approx £4370 of which is for the mobile broadband usage. Apparently I have gone over the 1GB limit by approx 300MB. Simple calculation of excess megabyte usage calculates this as 300 x 4p. Customer service aren't having this. Weeks pass where I reason then row with people unable to pick up a calculator, refer to tariff charts etc. Around 20 September a switch flicks in someone and the charge is going to be removed. Told the bill will be changed and I have to pay it all when the October bill comes out. A few days after its date of 5 October I receive the bill, (almost simultaneously with the arrival of a 'final reminder' letter and text for £484.) The charges haven't been clarified at all, though. The first bill page shows a refund for most of the mobile broadband, and then a £485 (yes, not 484) total charges. When I add together the October totals showing on each of the phones and the mobile broadband itemised lists, together with what I calculated the September total should've been, there is a shortfall of a couple of hundred quid. In other words, a mysterious excess charge. I call customer service again and ask for a properly itemised bill, but they refuse. They say they will check the charges and reissue the October bill, not because they understand the maths, but because I mention the 'final reminder' letter. At this time I offer to pay the correct September portion of the bill as I don't want the business accounts to get too out of whack. The customer service person gives me a slightly higher total for that than I estimated, but says it's not for either of the phones or the broadband - which mysteriously is now back to £7.50 with no excess charges at all. I actually just shut up and pay it as I assume I can get it corrected later on. Exactly the same October bill arrives as a replacement and still no-one in telephone customer service can tell me what the correct charges are. I get a separate call about the final reminder letter and that person does not see sense either and insists £484 is owed. Then by 28 October all the phones are cut off. Customer service repeatedly do nothing, I notice they have closed down their email service, I fire off a letter to whichever addresses I can find for them. Meanwhile I go to an Orange shop - an EE shop in fact. The sales assistants switch off after the beginning of the story and simply dial......customer services. I feel so furious by this point but go through with it again. The long and the short of it - this person insists that "technically September's bill was correct even though it showed the wrong figure" so they are still not going to clarify that. Then I am told that "technically October's bill is correct even though it shows the wrong figure so we are not reissuing it and you will have to wait till November's comes out", and then tries to make me get my card out and pay £485 (yes 5) but can't guarantee the phones will be put back on. Of course I pay nothing as I don't know what it's for and he can't tell me, finally, due to the madness of the 'technically' bits, I go crazy myself, scream that they are in breach of contract for not providing the service, tell the customer service person where to get off and slam the phone down. Two other shoppers are shocked by the conversation they have just overheard and tell me to just walk away to another provider. Meanwhile, back at the ranch, my business continues to suffer the effects of the lack of phones. 'Luckily' I do have a separate personal contract with Orange so am using that phone, but so much business has gone belly-up due to the other numbers being cut off. However, I really can't pay out for what I don't owe in order to maybe, possibly, get them switched back on. No reply to those letters I sent a month ago. November's bill has just arrived. It has no clarification about anything on it, except it acknowledges receipt of that amount I paid over the phone for September. So no-one can ever help me on the phone, in the store, by email or by letter. I surely have the right to walk away from it all - after all I think I have a pretty good case when I regurgitate all this (in much greater detail) when their solicitors start bullying. What do you think? Many thanks for reading all this!!

Hi All, We have a situation with Orange BB! Since me and my GF moved into our flat over 2 years ago we have been with virgin, we started looking at bills etc and decided that we should look elsewhere for cheaper broadband. Since my GF is with Orange for her mobile phone, we decided to take the discounted rate for Orange BB. So on the 3rd October we signed up over the phone and got the confirmation email etc. The problems started with Orange when they arranged for our phone line to be 'upgraded'. My GF stayed in all day waiting for the engineer to arrive on arranged date and they never appeared. We had to re-arrange this for another date, the guy came and we can now use this landline. Orange have taken their time to deliver the router, and at time of writing - 18th Nov- the router is sitting in the local royal mail sorting office. They tried to deliver to our flat on the 15th, a total of 43 days after signing up. Now for the real problem. Since my GF is about to finish uni she can no longer afford to stay in the flat any longer so is moving home to her parents until she can find a job. Once she has a job we will move back in with each other. This could be up to 6 months. I will be moving in with one of my mates. Both her parents and my mate are tied into their own broadband packages. We have made a handful of calls on the land line, have yet to receive the router, and NEED to cancel the account. When we called Orange they said we'd have to pay £100 cancellation fee. I see this as disgraceful, we haven't even had the chance to use their service yet they want £100 to cancel. Can anyone help?!

Hi, I've been browsing the internet for a while to see if anyone has had a similar problem but haven't come across it. So I shall start at the beginning: After some initial inquiries at my local Orange store in July about cancelling my rolling contract (my 24 month contract expired earlier this year) I called 150 on August 29th to cancel my phone as I was moving abroad for the year, where I am currently. I was advised that there would be a 30-day cancellation period and that my contract would terminate on 28th September. It seemed a remarkably short and simple conversation but as I was leaving the country, crossed it off my list and moved on. What I did realise though was that I hadn't arranged for a forwarding UK address, so I called again a few days later, explained the situation and informed the member of staff of my forwarding address. I left the UK during the first week of September and for a couple of weeks used my Orange phone to send texts back home. In October I received emails from my forwarding UK address telling me that Orange bills and advertising were being received via my old address and that the new tenant in my old house was forwarding them on. So I used the chat feature on the Orange website to correct the change of address and received a confirmation text on my still active phone that this had been done. However on inquiring when I should expect to receive the final bill I was told that there was no notification on my account that I wished to cancel my contract. I was advised to call the 150 number again, which I did, but apparently my account was still being used so I left my foreign mobile number so that I could be contacted. Naturally, I have not received a phone call. I called 150 again on 10th October and after explaining my case to three people ie that I had already had my 30 days and therefore I should not need to pay Orange any more money, I was then told there is no record of me calling 150 since July, despite the three calls I mention here, and apparently any calls are "automatically logged on the system". Consequently I was advised that my phone contract termination date would be in November. I told the member of staff that I would not pay after 28th September and I will be cancelling my direct debit. I was then informed that I can expect to receive letters regarding debt collection from an agency that Orange use. I said I wanted to complain, suggesting email to ensure I log everything in writing, but was informed that complaints could not be dealt with as their email is currently being upgraded and I could not be given a date as to when this process would be completed. For the record, I emailed them anyway including images from my Call History to prove I called 150 when I said I did, and it has been over 3 weeks and I am still receiving automated email messages saying Orange's email service is being upgraded. I contacted the executive office but they sent me a template "you have not been through the proper channels" email. They suggested I send an email to @everythingeverywhere.com, which I did but no reply. I have checked my recent bill online (turns out my account is still active even though I received texts telling me it wasn't because I wasn't using it enough) and it proves that after 28th September my phone was inactive apart from my calling 150 a few times, but I have incurred a £10+ roaming fee on the dates when I switched my phone on to call them again, which I do not understand and am frankly not prepared to pay. We are not talking massive amounts of money here but I am having trouble getting my side of the story across and the last thing I want is for my UK forwarding address to receive threatening letters from a debt collection agency, which could effect mine and their credit rating (so I've heard). Although I have now received a letter confirming that I am leaving Orange, in a minor rage of principles I cancelled the direct debit after they had collected the October payment (inclusive of 28th September by a week or so) which means they cannot get the November (final) one. I'm not sure whether to regret doing that or not. My next step is to send a letter, which I can do through the UK, and after then I will have to wait til 8 weeks are up from the 10th October (which I'm counting as when I began complaint proceedings) to contact CISAS, but with potentially no formal response from Orange at all, and what could effectively be considered my word against theirs. So I guess my question is whether I should pursue it because I'm so annoyed that they used this tactic to swindle me out of more money (they still didn't manage to change the address btw!!), or just pay up and move on. Any advice greatly appreciated.

Hi Received a letter off these yesterday, it was defaulted back last year and went to Direct Legal and Collections which i paid them £5 a month for about 6 months as im unemployed at the moment, i had 3 phones on contract mine, my wifes and sons, we all refused to pay the bill up until Orange decided not to provide us with a proper 100% working service, Phone calls not dialing out, No 3G connection to the network extremely slow web browsing, text messages failing and loss of signal on both Orange & T-Mobile, Orange claimed there was nothing wrong on there end and but i declined and stated well whats the possibility of this happening on 3 different mobiles provided by you. So they called me back 3 days later and stated there was problems with masts around the Manchester area and would take several months to fix but no reimbursement offered, so as you can image my wife and son was going mad saying they wasn't paying £35 a month for nothing so decided to give me the phone back and return them to Orange for cancellation so i packed up all 3 phones and returned them without a return address as we didn't want them back and took seperate contracts out elsewhere Orange actually took the time out of there pathetic days work to trace the phones back to us and return them to us via Recorded Delivery so now im stuck here with 3 phones which they dont want back and a big £1100 debt to repay. One thing i dont understand is that Orange are making up fake figures as the Direct Legal & Collections said i owed £1600 but now moorcroft state i owe Orange £1100+ When i asked Direct Legal why they returned the debt back to Orange they stated because i failed to pay August which clearly went out of my bank via Standing Order and was paid full for that Month, Now they have passed the debt to Moorcroft which they will get £1 a month payment without a income & expenditure as i have been messed around by passing this back and forth to different debt collection Me with Virgin Wife with Three Son with Vodafone and all are happy with the service and best thing about it all are paid separate now rather than me paying 3 phones Here is a copy of the letter they sent me