Thank you, I really appreciate your responses. I have sent an email to the executive.office a torange.com and will write a formal letter to the CEO tonight. According to the 8th person I spoke to (out of 10) Orange have no recollection of receiving the phone back... but they can see that the phone has not been used since I terminated the contract... I told them, I sent the phone back in an envelope they sent me... there is no way I have a copy of any receipt as I have moved houses 3 times since then - they said they would call me back, that was over 10 days ago, Im still waiting for the call. Its really killing me as I was hoping to have a new home for my family before christmas but couldn't get a mortgage.

In 2007 I took out an orange contract, but only had it for 11 days after my company offered me a company mobile phone. So I cancelled the contract within 14 days and sent back the phone in an envelope ORANGE supplied me to send them phone back in... After that I heard nothing from orange. Last year - October 2011 - I received a letter from a company called Frederickson International who were acting on behalf of Arrow Global at my new address that advised I owed a communications bill to the value of £220 - I wrote back to them and advised them I knew nothing about it and could they send me a breakdown of the bill. I received a letter back saying they wont be persuing the debt any further... In March 2012 - I received a letter chasing the same debt from a company called Rossdales - who again, were acting on behalf of Arrow Global and this £220 i supposedly owe. I advised them of the communications I had with Frederickson and they referred me back to Arrow Global. In July 2012 i applied for a mortgage with a high street lender and it got declined. Due to an unsettled default notice on my credit file by a company called Arrow Global in October 2010. I sent Arrow Global a SAR to find out what the debt is and they sent me the details but with NO breakdown of what exactly the debt is for - saying they would be unable to send me an itemised bill of the calls I made in the 11 day period I had the phone as Orange wouldn't no longer keep that information. I called ORANGE and since July 2012 have spoken to 10 different people. 5 of which say there is no outstanding balance, and most recently after begging they look back at my history and provide me the details, saying I wont come off the phone untill they investigate it properly crying etc etc.. . - they are now saying I didn't return the phone. I reminded them that i sent the phone back in a pre paid envelope that ORANGE had sent me (they have a record of sending me the envelope) I was asked if i had the receipt/proof of postage... . Of course I don't, it was 2007. They told me from the IMEI number they can see that the phone was only used for 11 days and then it was stopped and the IMEI was never blacklisted. So im guessing whats happened here is, they think I never returned the phone - they sold the debt to Arrow Global and in 2010 ARROW applied a default notice against my name - but how? I never received any correspondence about ANY of this. .. nothing for 4 years and then suddenly Im lumbered with this.. . Im a single working mum of two who is trying to buy a house and I cant even get a high street lender so Im going to be stung with a massive fee and a high interest rate. I dont even know what to do. .. Ive already lost a house to an alternative buyer because i just cant afford the fee to get a mortgage because I have "bad credit".... Please help...

it was four years ago, i have no recollection of the date i sent it back, but defiantly did send it back

they have told me I cancelled in time, but the amount is for not sending the phone back. But I remember sending the phone back in an envelope they provided me. There is no way i still have the reciept, it was over 4 years ago. Where do I stand with this, surely applying a default is a bit crazy? I havent heard from Orange for 4 years till now?

what does that mean? If i am liable for the full amount of the contract, then it would be a lot more than 217, they cant even tell me what the debt consists of? Can Arrow still apply a default against my name in 2010 for a debt with orange in 2007?

I must've cancelled it before the 14 day period, there were no calls made from the handset in the breakdown they've sent me, so i have literally no idea what the debt is.

A company called Frederickson international contacted me around 6 months ago to say i was liable to pay a fee of £217.00 for an organe phone I took out in 2007. The contract on the phone was only for 13 days. They havent provided me with a complete breakdown of where the debt is from. Orange sold the debt on to Arrow Global, and Arrow Global have applied a default notice against my credit file. i have no idea what the debt is for, and not really sure what to do. Can they remove the default notice, this is really affecting my life, i cant even apply for a mortgage because of it.