Thanks, I tried with my credit cards but they told me legally they can't remove the markers. Although I've read on this forum people have had success with orange removing markers out of goodwill. So i'll write them a letter this week and report back.

Thats what im looking for. the address, I remember it was posted on here before and people had sucess asking for markers to be removed as a goodwill gesture for long standing customers, but I cant find it now.

Hi, Does anyone have the address where I can write a letter to orange requesting late payment markers to be removed as a good will gesture? I remember I found the address on this site months ago and bookmarked it but cant seem to find it now. Or should I give them a ring first? Many thanks,