Hi avid reader but only occasional poster here. I am having a problem with the sale of a PAYG broadband dongle I purchased in an Orange (or EE) store. I went to return it but was told I could be lying and I'd have to keep calling in until the person I originally saw was working. I called 150 and details of the complaint were taken but I have heard nothing more. I do have 4 phones with Orange, (family and business) but that doesn't seem to matter. My inclination is to serve an LBA and just push for my money back but I cannot find Orange's registered office address. Most members of staff I have spoken to do not know what I mean. I have the contact centre address at Patchway, Bristol. Is that sufficient? Any advice would be gratefully received