Hello, I began a 12 month contract with my local Xercise4Less gym at Hamilton on the 18th of April 2017. I'm moving to Edinburgh City Centre on the 9th of September and it's not going to be practically possible to travel 5 miles to get to the nearest Xercise4Less gym everyday, I'd like to cancel. What's the best way to go about it to ensure that Harlands don't get any more money than they are due? I looked at the sticky and it recommended to send a letter to head office informing them that you are cancelling. Should I do this along with telling them the reason for cancelling? Thank you. Kind Regards Jambo

I made a multi-stop booking with Opodo at 2250 on 10th August, paying by credit card. The stops are: Bristol - Cape Town Cape Town - Gaborone, Botswana (via Johannesburg) Gaborone, Botswana - Bristol (via Johannesburg) When I made the booking the screen said "Free cancellation within the next 1 hour", although there is no mention of this in the confirmation emails. I immediately realised that I'd booked the wrong airport in Botswana (we need to fly to Maun) so I tried to cancel the whole lot. But I couldn't do that online, I have to phone the office and it closes at 2000h(GMT). So I phoned at 0800 today, to be told that it was too late to cancel! I can get no refund at all. I asked about changing the booking to fly directly from Cape Town to Maun instead. Opodo cannot do that, because the flight goes via Johannesburg using two operators (British Airways and South African Airways). I asked about cancelling the flight to Gaborone even without refunds and making our own arrangements. Opodo cannot do that, they can only cancel EVERYTHING and we will lose all our money. I asked what would happen if we simply did not turn up for the flight to Gaborone and made our own arangements. Opodo told me that we will be a "no show" and KLM will cancel the flights from Johannesburg back to the UK. KLM have confirmed this. Help! What can we do?

Hi, Just looking for some advice before I decide to contact/ pay Harlands. I took out a 11 month membership with Xercise 4 Less gym last year but didn't really use it so decided to cancel. My SnapDDA membership email states: The following payments have been taken by direct debit: I have made my 11 monthly payments and am therefore outside of contract. I cancelled my direct debit. I realise I should have contacted Xercise 4 Less to cancel the membership BEFORE cancelling the Direct Debit. I then received a letter stating: I have since also moved home and letters are currently going to my old address (my tenant kindly keeps them for me monthly). Please could anyone advise me on where I stand with all this and what the best course of action would be for me to take. Any advise and help would be greatly appreciated. I was thinking along the lines of this taken from Shabba180s thread: Im thinking of sending a copy via both email and normal mail to both Xercise 4 Less and Harlands: operations.manager.bolton email Xercise4Less Unit 1, Kirkstall Industrial Estate Kirkstall Road Burley Leeds LS4 2AZ c.service.icsharlandsgroup.co.uk email Harlands Services Ltd 2nd Floor, Rockwood House 9-17 Perrymount Road Haywards Heath West Sussex RH16 3TW I am in 2 minds whether to just pay the £34.99 and be done with all the hassle of sending further letters/ them adding on constant charges and taking possible legal action in future? How successful have people been in challeging their fees and has anyone been taken to court/ legal action taken against them? If I did want to just pay the £34.99 and be done with it what is the best way to ensure I get a proper cancellation/ no more demands from them? Many thanks in advance

Hi I apologise if this is in the wrong forum but I'm trying to determine my rights and who I should be addressing my concerns to(and potentially taking legal action against) Please forgive me if I go into a lot of detail as I'm not too sure what is pertinent and what isn't. In February of this year I booked return flights from Manchester, UK (MAN) to Jacksonville, USA (JAX) through Netflights, travelling on the 6th of April. The carrier was listed as Virgin and the only route was via Atlanta. Both flights were listed as Virgin operated with the correct VS code although it appears hat the Atlanta to Jacksonville flight was to be operated by Delta Airlines. Upon landing at Atlanta I received a text from Virgin advising my flight (17:45) had been cancelled (It was still on the Airport boards) and that they had rebooked me on the next flight out (They hadn't). I approached a Delta desk representative who refused to confirm that my flight had indeed been cancelled as it was still listed on the boards. Approximately one hour before scheduled departure time the flight was cancelled and I then attempted to use the automated system for assistance and rebook but it kept telling me that I had to speak to a representative personally. I therefore started to queue up at the Delta service representatives area, which was by now almost the full length of the airport long. Eventually by the time I managed to speak to someone a further two flights (operated by other carriers) had departed to my destination. The representative, however, was very helpful and rebooked me on the 20:30 flight to Jacksonville but advised that it was delayed until 21:30. This delay kept being pushed back until shortly before midnight the now 01:30 flight was cancelled and the queue for the customer service representative was even longer than before. Delta had by this time marshalled some executives onto the concourse to offer aid and assistance however this seemed to consist of 'I think you'd better speak to someone on the desk'. I was also advised at this time that there were no further flights before the morning and that there was no possibility of overnight accommodation being provided as it was classed as a domestic flight despite it being a connection from a trans-atlantic one. I should say at this point that no food, water or communication assistance was offered or provided despite my speaking to multiple Delta agents on the concourse. After getting to speak to a customer service representative they advised me that they could put me on a flight to Jacksonville at 11:30 the next day but I had lost all faith in their ability to get me to my destination by this time and so nearly seven hours after my scheduled departure I asked them to cancel the flight as I was exhausted and in need of a bed and a shower. I then went to collect my luggage from the Delta luggage area only to be told that I could not have my luggage and that they would not send it onto my final destination, more I had to collect it from Jacksonville Airport in two days. A task that effectively took a day out of my holiday as I was approximately four hours drive from Jacksonville Airport. Now the reason for the delays (that made headline news in the USA) is that there was a hurricane and the official Delta response is that it was Force Majeure however I've contacted the Aviation authorities in the USA who confirm that while flight operations were disrupted at Atlanta due to bad weather they authorised the resumption of flight operations around 14:00 the day prior to my arrival. My feeling is that the delays were caused by Delta's inability to get their planes and crews to the correct location despite having had over 24 hours to do so. Certainly the weather permitted my flight from Manchester to land without being diverted and other airlines were struggling more becuase of the volume of people transferring to airlines not Delta than any weather issue. In my opinion weather should be classed as Force Majeure but bad management during bad weather is well within the control of Delta. This might be considered the end but it gets worse from a customer service perspective. Upon my return I approached both the company I had booked the flights through and Virgin Atlantic regards flight delay compensation plus a gesture of goodwill for the lack of accommodation, food, water, communication assistance, etc. Netflights have taken the position that they provided the tickets as advertised and that any such claim should go through the carrier which in this case was Virgin Atlantic. Virgin Atlantic are taking the position that despite the flight being coded as Virgin the carrier was Delta and all communications should go through them. Delta have refused to respond to multiple attempts at communication for updates and advise on the status of my claim. While I really don't want to go down this route I'm starting to feel that legal action is my only recourse as every party is either trying to say that it wasn't down to them or simply not talking at all. So I guess the question I'm asking is who should I be addressing my concerns/potential legal action to? Should it be the seller of the tickets, the name of the airline on the tickets or the actual airline subcontracted to provide the flight?

Hi. im after some advice on how to proceed against SCS for what i believe to be unfair terms/treatment. We went to the store on Tues 30 May 17, approx 20 mins before the store closed. Having seen a sofa set (3 and 2 seater) we liked, we decided to place an order using the 0% interest payment option over 48 months. The salesman was in a rush to push the order through due to the fact that the store was soon to shut. In a nutshell, 20 days later we wanted to cancel the order in total due to no longer needing the sofa. I rang the store to advise and i was told that SCS don't have a cancellation policy and that I have to honour the reservation. I complained and the manager advised that according to the T&Cs that we had signed, this information was available and that the sales person would have told me aswell. For information, due to the fact that the sales person was in a rush, he never mentioned it to me and also while in a rush he told us to sign something electronically which turned out to be the T&Cs before we had a chance to read them. i argue that we were not aware of the T&Cs because we were not given the opportunity to see them before signing and were also not told verbally. The area manager advised that he would cancel the order but it would cost me 25% of the order total. I'm not even sure this is even in the T&Cs. On one hand they say there is no Cancellation policy and on the other hand they want to charge me 25% cancellation. I need to know how to proceed with this, who to contact (maybe the CEO) and also if there is anything within the Consumer Credit act that they may have breached that i can throw at them. I have not taken delivery of the sofas yet; this is scheduled for Oct 17. Any help would be gratefully appreciated.

Hi there, Thanks for taking the time to read this post. Long story short, brain surgery in Feb 2015. Got the all clear April 2016. 100% rehabilitation can take 3>5 years. My doctors advice re exercise keep trying every few months. Had a good relationship with the gym as had been a member for years prior to being ill. 2 x failed attempts (on a month by month contract) Then In July 2016 (2 months after all clear) went in to see about joining again. They had a great joining offer for 12 months contract. I talked at great length with the young girl 'Shona' who assured me if I did need to cancel, wouldn't be a problem. a low exercise regime commenced. Improvement was slow and steady. But tbh I was not happy with the cleanliness of the gym and my headaches started to come back. Admitted defeat in May of this year and cancelled the d/d. In truth I was too embarrassed to go in and cancel the gym yet again. As a result I have been hounded by phonecalls from Arc. I haven't had anything in writing from them but they keep leaving messages on my home phone, mobile and texting me demanding I call them. What should my first move be? Go to the gym, I should Imagine it's out of their hands now. Would be interested to hear your thoughts. Many thanks Chrissie k

How can my Mother cancel a 12 month contract when it comes to an end without telephoning? Tenmencount

Dear Forum, Just looking for some advice in order not to fall into the well-reported problems with cancelling DW Sports contracts. - Me and my wife each have a 6 month contract (which will run for 14 months if not cancelled) - Our contracts started in Feb and March respectively. - DW Sports terms and conditions allow for cancellation if you have a "change of circumstances" (Clause 12, Section 3) - We are moving abroad on the 15 June 2017 So, we did the following. Went to the gym where the manager got us to fill in the online cancellation form - we did this and got a cancellation code which we wrote down. The local manager said she would call me back on Mon 5th (today) as she needed to call the head office. She called back on Monday the 5th and stated that: Head Office had agreed to a cancellation and had actioned cancellation of the contracts for after the next payment on July 1st (this is acceptable to us although I'd prefer immediate cancellation). She could not provide us with a written receipt of cancellation and that if I needed further proof I would have to use the cancellation code and contact the head office. We should not cancel the direct debit as DW Sport would do that. Am I just being paranoid, or overthinking or should I really pursue them for written proof of this cancellation? I don't want to have to deal with any BS from this company in the future. Please advise on the best course of action. Many thanks in advance for your help! DW's Terms and Conditions under clause 13 (I mistakenly referred to clause 12 in my post above) allow for notice of cancellation at any time with a change of circumstances (13) You may cancel your membership: 1. by giving us at least one full calendar month's notice to cancel your membership to take effect at the end of a calendar month. During the first 14 month membership period the cancellation of your membership cannot take effect earlier than the end of the 6th month for a 6 month contract or 12th month for a 12 month contract ; or the 12th month for Home Club Memberships or memberships that are discounted or for contacts specified for a 12 month period. For Membership Renewal Periods (which are not applicable to Home Club Memberships), cancellation can take effect at any time by providing at least one calendar month's notice as stated above, even during the first 6 months of that Membership Renewal Period; 2. by providing notice of cancellation at any time if one or more of the following applies (a "change in circumstance"): 1) - you are unable to use DW Sports Fitness clubs because of a genuine and serious injury or illness which results in you being unable to use DW Sports Fitness clubs for a period of 2 months or more, and this is evidenced by reasonable supporting evidence, such as a Doctor's note; or 2) - you are made redundant or otherwise lose your job and provide us with reasonable supporting evidence, such as a letter from your employer on company headed paper or proof of entitlement to Jobseeker's Allowance; or 3) - you move house or your principal place of employment is changed and your new home and new principal place of employment are located more than 10 miles from a DW Sports Fitness club which you are entitled to use. Proof of relocation must be provided in the form of a utility bill, bank statement or signed tenancy/mortgage agreement . Other forms of documentation may be considered at the discretion of DW Sports. if none of the above circumstances in (2) apply and you are affected by other unforeseen extenuating circumstances, we may at our discretion (and on an individual basis) consider a request by you to cancel your membership. Any such request shall be made to the Membership Services Department on 0344 249 5300; or

Hi, I too have a situation with xercise4less for less I could do with some help on... Myself and my wife joined the gym back in 2012 on a special £9.99 a month 12 month membership. I registered my membership over the phone as the gym in wigan hadn't even opened yet therefore signed no contracts or received any cancellation terms and conditions Myself and my wife moved home in summer of 2015 and had since used the gym maybe once after moving. In November 2016 I rang to cancel our memberships and was told it would be dealt with I then cancelled my DD. On 24/11/16 we both received a txt stating our "account" was in default and needed settling otherwise it would be passed to third party debt collectors. My wife then rang the branch to sort it out. She spoke to the branch manager the first time who said he would email head office and sort it for us and contact my wife the next day. The next day he didn't contact my wife so she rang him back on each day for 3 consecutive days to be told he was busy and would ring her back each time. The fourth day I rang to speak to him and was told he was on annual leave which I didn't find amusing in the slightest. On the 2/12/16 we both got a 2nd txt stating the same message as the first, to this date we have received nothing in writing from the gym asking for money apart from these txts. My wife then spoke to customer services, gym's front desk, the woman at head office called Natalie was very rude and abrupt with my wife and just basically didn't care about our situation so she got nowhere. We then emailed what we thought was head office to find that our email must of been forwarded to Wigan branch for then to deal with as it was wigan who replied to my email they requested £90 over the phone to settle both accounts to which I refused and was told the debt would be passed on. I then emailed greg Scott the wigan branch manager stating the I had "spoken to a solicitor" and that they wanted... > a copy of our signed application agreements > a copy of the cancellation terms and conditions that was sent to us back dated to when we joined > and an official request of any debts owed as any requested have only been made by txt and without any value This email was sent on 12/1/17. To this date I have had no response however through the door today arrived a letter each for us from cos stating that we owe £207.47 each. Please help as we are due to remortgage our home shortly and don't want this to affect our credit rating. Thank you in advance.

Broadband providers drop cancellation fees for Armed Forces personnel READ MORE HERE: https://www.gov.uk/government/news/broadband-providers-drop-cancellation-fees-for-armed-forces-personnel

Hi all, Looking for a bit of help here. I am in debate with my old gym regarding cancellation of my membership. My 12 month membership's commitment end date was the 28th of February. I gave notice to the gym on the 19th of January that I was cancelling and did not intend on renewing the contract. They claim that I am still due to pay on the 1st of March as the contract cannot end until one month after the commitment end date. Here is what it says in my contract agreement: "You may terminate this agreement in the following circumstances: (a) by giving the club at least 1 full calendar month notice expiring at any time after the end of the commitment period. Your membership will then terminate on the latter of (i) the end of the 1st calendar month following the month in which you give notice or (ii) the end of the commitment period." Here is how I see it: I gave at least 1 full calendar month's notice, so my membership should then terminate on the latter of (i) the end of February (since I gave my notice in January) or (ii) the end of the commitment period. They have also sent out a letter now stating that they have enlisted a debt recovery team to regain the £29! And that my terms and conditions state three months notice period, which is not correct. Am I in the right or the wrong? Thanks all!

Hi, I'm 4 months into a 12-month contract with X4L and have requested cancellation on the grounds that I'm frequently unable to park at, and therefore access, the gym (which is too far/long to travel to on public transport) – and this is on the higher £14.99 contract with the massive admin fee. I'm a new parent and work part-time, therefore can only go at certain days/times that fit around childcare and work. After several emails to the manager/front desk of my local gym, I eventually wrangled their head office email off them, who have responded that my reasons aren't covered by the contract cancellation policy and so they won't honour my request (also that their replies are automated and the inbox isn't monitored, which is obviously a lie, based on correspondence on this forum). Any help would be great (I hear Slick is legendary on this!) - Financial Ombudsman can't help because X4L are apparently not regulated by the FCA and although I've contacted Citizen's Advice, I've had no response as yet. TIA

Hello everyone, I took out a vehicle insurance online via one of the van insurance comparison sites beginning of this month and paid the deposit of around £250 upfront with the first instalment of £130 coming out shortly after on the 10th of Feb. Now, I just got home and had a letter (dated 20/02) from the insurance company, or rather the broker as it turns out, telling me that the insurer (they don't mention the name of the insurance company) advised them that my policy must be cancelled within the next 7 days. "This is because of where your vehicle is kept overnight". The vehicle is kept on the road overnight, as I indicated on the comparison site, which based on all the information I have given listed the different insurers and their premiums, from which I had chosen this one. The letter goes on to say that I urgently have to contact them so that they can place me with an alternative insurer. Now I have a few questions: 1. First of all, I think this smells very fishy and I have doubts that this is legal? 2. I provided all the information beforehand, based on which I was given a premium. If this would have been an issue they should have not let me take out the insurance in the first place? 3. The vehicle is kept on the road overnight. I did not lie. It's not like I said it's kept in a garage when in actual fact it isn't. I mean everyone keeps their vehicle on the road, or at least the majority of the population? This would mean they would only have a handful of customers? Again, another reason why I think it doesn't make any sense? 4. Do I have 7 days from date of receipt of this letter, ie from today until the policy would be cancelled? 5. If I don't agree with this and they cancel me completely or I want to leave them as this is not a very honest start with them, can I get my money back? I haven't even been with them for a month. My installment from the 10th should at least take me up to the 10th of March, not to mention my £250 deposit I paid at the outset? 6. The premium is set up to be paid monthly through a financing deal, which I signed. Am I now required to pay the full premium every month to the Finance guys, even if the brokers or I end up cancelling altogether? I would really appreciate if someone could explain the legalities of this all to me before I give them a call as I don't want to end up playing my cards wrong. Should I get legal help/advice to get my money back? Get in touch with watchdog? I am a bit at a loss with this as you can probably tell so any information would be greatly appreciated. Thanks a lot in advance!

Hi all, I cancelled my vehicle insurance over the phone and was told that there was nothing more to pay, which surprised me as I thought there would be a cancellation fee, even though it was only 6 weeks until the policy ended. I then received a letter in PDF format via e-mail stating that I had cancelled my policy with a breakdown of how much I'd paid etc and then it stated that there was a NIL BALANCE. It was signed. I then received another letter in the same format telling me I had to pay a cancellation fee of over £150! I phoned them and they said that this was an error. 2 months later I received a letter from a "Solicitors" (DCA) saying that I owed this amount plus fees. I phoned them and explained, and then e-mailed them with the attached PDF stating I owed nothing. They then replied saying that because the letter stated at the bottom "this is subject to change" then the debt is enforceable but they would speak to the OC and get back to me. They have got back to me saying that the original letter was an error and that I do owe the amount stated. Here is a copy of my e-mails to them and the ones they have sent back. "Dear Ms XXXX * Further to your recent email, we have been in contact with the client and this is the response we have received:* * 'The letter attached to your original email was incorrect, this letter was followed by the attached letter advising of the outstanding balance'* * Please see attached document.* * You have an outstanding balance, therefore please contact us on 01707 XXXX to discuss payment methods, quoting your reference number:*XXXX Kind Regards, * Insurance Collections Bureau. " My reply to them. "Dear sirs, * I have spoken to my solicitor about this and showed him the attached. * He has advised me that, although the original creditor states it is an error, one cannot just send out a letter stating that there is no debt, and then simply decide that there is. The letter is signed and dated. * I therefore consider the matter closed and any further correspondence from you will incur a*charge of £12.50*for my time. However if you would like to discuss this further with my solicitor, Mr. Andrew XXXXXXXX, would you be happy to contact him directly in writing? * Regards, " Their reply: "Thank you for your recent email. With regards to this, I advise you or your solicitor to contact the client directly as we have advised you of their response, we will continue with our process until advised otherwise by the client.* Additionally, we do not have a contract with you, therefore you cannot charge us anything. Kind Regards," My question is, shall I ignore them for now? Or just send them an invoice straight away? I don't believe I owe them anything at all. Also I am considering sending them a section 40 notice (administration of justice act) but I will of course be sending that by recorded post.

Hi, I have a holiday booked for May 2017. Balance is due on Saturday.I have been watching the forums for Fuerteventura Caleta de Fuste beach works. These were due to be completed in October 2016. I have since discovered they are still on going. We booked the hotel back in April 2016 and were not ever notified of works to beach. However we chose the hotel as it is right on the beach. But are now disappointed as this will ruin our holiday. I do not want to change to another hotel. I am happy to change to another suitable date when works are finished. Or would just like my deposit back. Where so I stand with this I have checked Tcs but they have not notified me of change they just hand out leaflets on the bus. (written on forums) Is it classed as an event out of their control?

Hi Guys I'm having problems with DW gym nothing to major at the moment but was hoping for some advice before things get taken further. I have been a member with DW since September 2016 on a 6 month minimum term contract which finished with my last payment on 01st February 2017. I phone them today to make a cancellation request to which I was told that's fine but your last payment will be 1st March to which I queried why? They then explained that within the T&C's of the contract you must give 30 days notice to cancel. On not knowing the exact T&C's of the agreement I wasn't aware of this notice period, considering I haven't attended the gym since the beginning of December and due to the very poor standards from DW I am very reluctant to pay this final amount as I am out of my minimum term and I have now cancelled my direct debit so they are unable to take this amount. The outstanding amount will be £35 and I'm just wondering if this is worth fighting against and not paying for a service that I have not used or been using in the last 3 months. Also should I go to the gym directly and get written confirmation of my cancellation? Any help would be much appreciated!

Been a customer with TalkTalk for a fair few years, and have three phone contracts with them. One of these expires next month, and I've decided is surplus to requirements. Though I would get in touch today to let them know I won't needed it renewing. Well that proved to be harder than I anticipated ... My complaint below, and the online chat exchange with Sharon, gives all the details. Sir/Madam, I contacted TalkTalk this morning via online chat to give notice that, when my mobile contact for sim 07xxx xxxxxx expires next month (18th March), I do not wish for it to be renewed. The TalkTalk representative however was unwilling to accept this notification, and said that I would have to call back in four days time. Otherwise, if the request was processed, I should be liable for early termination fees. As a busy professional, I do not have time to chase this up again and do not understand why you are insisting I should. Your terms and conditions stipulate that I need to give 30 days' notice of my decision, and I am giving 34 days. The exchange is reproduced below. My suspicion is that insist on this because some people will not call you exactly on the thirtieth day, and you can then charge for an extra month. I hope this is not the case. Regardless, I wish to: a) complain about the unhelpful experience I received today; and b) formally put you on notice, again, that when my contract expires next month then I do not require it to self-renew and expect it to cease. I have been a loyal TalkTalk customer for a good many years, but my experience this morning has done nothing to endear me to your company. Yours, Me TRANSCRIPT Info at 9:28, Feb 12: You are now through to Sharon. How can I help you? Me at 9:28, Feb 12: I would like to cancel one of my phone contracts please Me at 9:28, Feb 12: Contract ends next month Sharon at 9:28, Feb 12: Hi, Martin. Sharon at 9:28, Feb 12: I am sorry to hear that, however I will assist you with regards to the cancellation. Me at 9:29, Feb 12: Thank you Me at 9:29, Feb 12: The number I am cancelling is 07xxx xxxxxx Sharon at 9:30, Feb 12: May I ask the main reason you are looking to cancel your account. Me at 9:31, Feb 12: Because I no longer need this phone; I would like to keep the other two accounts live though Sharon at 9:32, Feb 12: Okay. Sharon at 9:32, Feb 12: Is there any one at home that can use the SIM? Me at 9:33, Feb 12: The contract expires next month and I would like to cancel it for then - is that a problem? Sharon at 9:34, Feb 12: We need 30 days notice to cancel your account. Sharon at 9:35, Feb 12: Your TalkTalk mobile services will be cancelled thirty days from today, and you’ll continue to be billed until this time. Once they’re cancelled on 14th March you won’t be able to use your SIM anymore. Sharon at 9:35, Feb 12: You’ll get your final bill as normal may contain an early termination fee, which is determined by the length of your remaining contract. Any subsequent bill will confirm any remaining credits or balance owed. You’ll lose your mobile number. Please don’t cancel your Direct Debit. We’ll do this for you once your final payment has been taken. If you cancel it, you might incur a fee. These changes will be reflected in My Account within 48 hours. Me at 9:35, Feb 12: Well then I would like to give notice that this be cancelled at the end of the contract - on the 18 March Me at 9:36, Feb 12: That's 34 days notice! Me at 9:36, Feb 12: I don't expect to pay any fees. Sharon at 9:37, Feb 12: You will need to contact after 4 days from today. Sharon at 9:37, Feb 12: That will be the 16th February 2017. Me at 9:37, Feb 12: I don't understand - I am giving you notice that I want to leave on the 18th March. I should not have to contact you again on the 16th. Me at 9:38, Feb 12: If you cannot process this simple request, please put my through to your supervisor. Sharon at 9:38, Feb 12: The system does not allow to choose a specific date, Martin. Me at 9:39, Feb 12: Then please be advised that when my contract expires I do not wish for it to be continued. Sharon at 9:39, Feb 12: I can log a formal complaint for you and a manager will contact you within 24 to 48 hours to discuss the issue. Sharon at 9:39, Feb 12: We need 30 days notice to cancel your account. Me at 9:39, Feb 12: I am giving you more than 30 days notice Sharon at 9:40, Feb 12: Okay. Sharon at 9:40, Feb 12: Your TalkTalk mobile services will be cancelled thirty days from today, and you’ll continue to be billed until this time. Once they’re cancelled on 14th March you won’t be able to use your SIM anymore. You’ll get your final bill as normal may contain an early termination fee, which is determined by the length of your remaining contract. Any subsequent bill will confirm any remaining credits or balance owed. You’ll lose your mobile number. Please don’t cancel your Direct Debit. We’ll do this for you once your final payment has been taken. If you cancel it, you might incur a fee. These changes will be reflected in My Account within 48 hours. Me at 9:40, Feb 12: It is absurd if you say that I must call you exactly and only o the 30th day before Me at 9:41, Feb 12: I would like your confirmation that there will be no "early termination fee" Me at 9:41, Feb 12: As I am not terminating early - just asking my contract not to be renewed. Sharon at 9:41, Feb 12: I am sorry, Martin. however you will be liable for the days remaining on your contract. Me at 9:42, Feb 12: That is not acceptable to me. Sharon at 9:42, Feb 12: I will log a formal complaint for you to escalate the issue. Me at 9:42, Feb 12: Thank you. This is very poor indeed. Me at 9:43, Feb 12: What I am asking for is not difficult - to leave contract at the end of its expiry next month. Me at 9:43, Feb 12: Please record that I have asked for this, and you have said it is not possible. Sharon at 9:45, Feb 12: I have advised that as you have contacted us today to cancel your account, I can place a cancellation for you on the 14th March which is 30 days from today. However you will be liable for the days remaining on your contract. Sharon at 9:45, Feb 12: Should you dispute this, I will log a formal complaint for you to escalate the issue. Me at 9:46, Feb 12: I have asked clearly for the contract to be cancelled when it expires next month. I should have no liability for that. Me at 9:47, Feb 12: You are making this needlessly difficult. Me at 9:48, Feb 12: If you cannot process this request (and it is unclear why you are unable to do so) please ask a manager to get in touch with me. I will also engage TalkTalk on twitter to make my concerns clear. I didn't think this was such a difficult request, but it feels like I slipped down the rabbit hole! I assume this whole process, where you can only give notice exactly thirty days before the contract ends and not a day before and after, is so they can charge you for an extra month at the end of the contract. Pretty poor show, in my humble opinion!

Booked one night in the Ibis Hotel at London Docklands, £75 for two of us, no problems booking online was very easy. The other half went into crisis the evening before the trip to London, cancelled it on the day, early hours of the morning in fact, and expected to pay a small 'penalty' for the lateness of cancellation, sent them an email to that effect, and quick as a flash, the response was one of; ''Sorry, as you paid in advance there is no refund as stated in our T&C's....blah blah blah..'' OK it's not the end of the world, but their T&C's refer to French laws, and by any standards, would surely be an unfair term of contract? I'm wondering whether anyone has a view, or would like say whether they would fancy my chances on a visa debit chargeback?

Hi All, Hoping you might be able to provide some advice here. I signed a 12 month gym contract on the 1st January 2016 and like most people who get sucked in, hardly used the facilities and decided I wouldn't renew. In October I gave notice to terminate the contract on the 1st January 2017. Now the club have said I still owe them for the month of January because I can only give 30 days notice AFTER my 12 month contract has ended? Is this common practice? I've never had a contract like this before. Thanks SK

Hi, seeing there are so so many problems with cancelling the membership with Xercise4Less. I am about to cancel mine with a full month notice, therefore I want to do it the best and right way to avoid any kind of harassment. I have read the "Cancelling your Gym Agreement - Get it right!" Post at the top. So my plan is to have 2 copies of the same letter handing to the gym staff with them signing the letters(Hopefully they will sign that). But I have no idea what I should include to make this letter "legitimate" in a manner of speaking. Here is my letter------------ To whom it may concern. Dear sir or madam, I would ask that this letter serves as my notice of cancellation for membership with Xercise4Less ___ Gym. As prior to 19th January 2017, my membership have been monthly rolling contract ever since I first joined Xercise4Less ___ Gym on 19th June 2015. Therefore I would like to inform Xercise4Less that, I choose to terminate my membership after the next direct debit payment on the 19th January 2017. Given a full month of advance notice and will not be responsible for any further payment after that. By signing this letter, it is served as a confirmation that both parties (Xercise4Less ____ Gym and Member _________) acknowledge and confirm the request of the membership cancellation on this written date. Xercise4Less Signature: ________________ Print name : ________________ Date : ________________ Cancellation requested individual Signature: ________________ Print name : ________________ Date : ________________ --------------------------------- Please let me know if this is a good letter for the job. Any advice is much appreciated. Thanks.

Hi All I know there are a number of talktalk threads but I couldn't find one that addressed our particular problem and I'm hoping somebody on here can help and advise. The situation, in brief. My girlfriend was with TalkTalk and had been for quite sometime. She was not in any contract period etc. she was moving house and decided to switch to BT after having had a dreadful quality of service for quite sometime, including dreadful phone and broadband quality coupled with industry leading poor customer service practices. after spending hours trying to find a way to cancel the service without ringing their expensive 087 numbers she found an online form for cancellation and filled it in. This led to a phone call during which she cancelled her contract giving one months notice. So far so good. She moved, BT did a fantastic job at the new property and all was well with the telecoms world. she got some redirected mail which showed that talktalk were still billing for the line and hadn't disconnected the services. I won't bore you with full details of what followed, you've read it all before. Endless attempts to call, transfered around departments, hang ups and no help with the upshot being talktalk claiming she needed to ring a week before the end to confirm she wanted to cancel. We are now several months down the line and they are trying with the debt collector threats - thank god she had the sense to cancel her DD immediately. We already know there is no point talking to them, we've tried writing a letter of complaint, all to no avail. They claim she didn't cancel, we know she did and I'm confident any county court judge would interpret the contract in our favour. Now to me it is clear this is simply a racket based upon the fact that enough people will simply cough up to make it worthwhile but my girlfriend is less used to this than I am (I've had my fair share of debt issues over the years and as they had destroyed my credit rating I simply bin their letters and await the legendary doorstep collectors) and she is a little worried about what to do next - and this is where you all come in. I'd like to simply issue some sort of claim in the small claims court for costs and distress but she just wants it to go away. Are there any organisations we can go to who will deal with this or can you offer any additional advice, steps etc etc, other than wasting more hours of your life on the phone to people who are a mixture of the unwilling and unable to help? Thanks for reading.

Hi being threatened with court action from holiday company, the holiday was booked with a deposit and then 2 payments were due to be taken from card, The 1st payment that was due I asked for a extension of 10 days as my mother was ill in hospital, ( I am a self employed taxi driver) they agreed so all was fine, then sadly my mother passed away and the holiday was just forgotten about. Started getting emails saying payment had failed and they would have to cancel the holiday, I really did not care at that time, received an email saying Cancellation charges, and they were the same as the holiday, Now I expected easy jets flight costs were probably due but they have asked for payment for the hotel and transfers etc ATOL protection and transaction fees. I returned the email and asked them to provide receipts for the so called payments for the transfers, hotel etc and they just ignored me, today I have received a letter threatening court action and I dont really know where I stand and what to do Any help would be gratefully appreciated

Hi Guys I have seen you have had a fair few DW fitness problems, here's another one, sorry! Any help would be appreciated. I joined LA fitness gym back in 2013, on a year contract, and subsequently onto a month's notice 'rolling contract' from 2015. LA fitness was bought out by PureGym, however my club in London was taken over by DW fitness. I left my job in June due to redundancy, and called many times to cancel my membership,, to no avail. I called from my previous work phone, on each occasion, which now means unfortunately I do not have any proof of these calls. After the receptionist and club manager both told me I could not cancel in the gym, and had to speak to customer services, I decided to cancel my Direct Debit at the bank (on 15.6.16), and wrote an email to DW fitness customer service, copy below: __________ Dear Sir/Madam I am writing to cancel my membership. I understand that the T&Cs state this needs to be done over the phone, and you do not accept any cancellations via email, however, I have tried calling your Member Services on the below occasions: May 23rd May 24th May 27th June 1st June 6th Each call lasted OVER 20 minutes on hold, apart from the 6th June where my call was answered, and the caller (female) laughed and hung up. This was approx 3pm if you wish to check. Having read reviews of other people's difficulty cancelling their DW membership, and the rudeness of your staff, I am not prepared to try to get through to you anymore, spending possibly a month's worth of membership on phone calls, overall approx 1hr and a half of listening to your hold music. Please accept this as cancellation of my membership, with 30 days notice as of May 23rd, my first attempted call. Membership number 452000****** DOB ******* Club: London Waldorf I have cancelled my direct debit, my last payment of £48 came out of my account on 1st June, therefore nothing else is due. Do not attempt to call or correspond in anyway claiming that additional fees are due. Regards __________ The response I received was: __________ Taking a look at your account there is no cancellation on file for you, the only notification we have is from your bank when the Direct Debit was cancelled 15.6.16. Please can you advise where and when your letter of cancellation was sent and if this was recorded delivery? I can see that you have used the membership during the months of May and June. Access would have been denied after the Direct Debit was cancelled as your account as this is club policy as your account would appear as incomplete. Going forward if you are able to provide call logs of numerous attempts made to cancel calling the membership services number 0344 249 5300 I can look at backdating your cancellation. Otherwise I only have the authority to back date your cancellation to when the Direct Debit was cancelled 15.6.16. Taking a calendar months notice into effect from this date would make July your calendar month, meaning there would be a final payment of £48.00 to fully close your account. To make the final payment you can call us on 01942 219427 (Monday-Friday 09.00-18.00), or I can send you the banking details to make a bank transfer at your request. __________ I replied: ________ Thank you for taking the time to get back to me. There is no cancellation on file, because as per my original email to you I have not been able to get through to your customer services. I have tried on several occasions, and the only time I got through was when a girl answered the phone, laughed, and hung up. There was no letter of cancellation, as I was advised by the DW Waldorf club that this would not be accepted. I also was informed that the customer service telephone line was always busy, and that head office was short staffed. Because of this, I would appreciate it if you could cancel my membership as of May when my call should have been answered. I would be perfectly happy to provide you with the call logs, however these were made from my work mobile. The reason for the cancellation was because I have been made redundant from my job in Aldwych, right next to the gym, therefore I am unable to access the call logs as the phone is not in my possession anymore. My original email from 6th June requests that my 1 month cancellation notice be accepted from the first call attempt on May 23rd, therefore can I please request my membership be cancelled and no further payments be chased. Given the poor response from customer services (I have not received a single apology for the call waiting times), please could you show some empathy on this occasion? I look forward to hearing from you. Kind regards ________________ Sorry in advance for this longer than anticipated post! Sidenote: The month I had paid for with my last direct debit, June, I was denied entry as per 'club policy' therefore the final payment they are demanding, I wasn't allowed in the club. So, now I am receiving letters from Arc and Major Law. The ML one, I have misplaced, but basically says I could be taken to Northampton court. The Arc one, I have scanned and attached. What would be my best course of action... am I liable, or should I stand my ground? thanks so much in advance for your help! Ady1985

Hello all, I recently purchased a used car from Arnold Clark and went with a one-year AutoCare warranty because it seemed like a good idea at the time. No finance involved. Was just browsing this site and see that the overwhelming advice is not to bother with AutoCare, so I've just checked the T's & C's to see if/how I can go about cancelling it. As a new member I can't post a link, but they can be found by googling "arnold clark autocare warranty in detail", choosing the first result, and clicking the link on that page which says "download our Autocare policy document". Once in that document, the "Your right of cancellation" section is on page 10. It starts by saying that "no full or partial refund of the price paid for the warranty will be made", but then later says that "on receipt of your notice of cancellation we will refund the warranty cost, unless you have made a claim under your warranty". I don't understand this. If I send a letter requesting cancellation to the specified address, will the amount that I paid be refunded or not? Thanks in advance. Any other advice or things to bear in mind when doing this will also be appreciated. Recorded delivery for the letter, for example

Hello everyone, My current dilemma has now brought me here looking for some advice and information regarding my rights. Several months ago we had a knock at the door from a guy offering window cleaning services which we agreed to start using. Due to unforeseen circumstances we are cutting back on unnecessary spending and this being one of them. My partner called the office number on the card left to cancel and they came and cleaned again she called again but they are still coming. I rang them personally leaving a message and the guy called me stating that if she had called they would have cancelled and I suggested they were calling my partner a liar to which he advised you are doing the same. My partner advised she had actually spoken to what sounded like a young male. he put the phone down on me stating he would contact a debt collection agent which we could really do without. I have since looked on their website and read the T's and C's which state either email or post contact to cancel. A contact form on their site states this is not to be used for cancellations and must be email or post, there is no email address on the site nor is there anywhere on the internet. I would like to know what my rights are with this? I believe if someone comes to your home to sell you goods or services your rights increase? I read a bit online but there was a mention of services under £42 this does not apply to so therefore does any verbal contract count? Thank you in advance.